Front Office Manager

Job Description

Role & responsibilities - Manage and supervise the front office team, including receptionists, concierges, and bell staff - Ensure exceptional customer service and guest experiences - Oversee front office operations, including check-in/check-out, room assignments, and billing - Manage room inventory and optimize occupancy rates - Collaborate with other departments to ensure seamless guest experiences - Handle guest complaints and resolve issues promptly - Implement and maintain front office policies and procedures - Monitor and analyze front office performance metrics, including occupancy rates, revenue, and customer satisfaction - Develop and implement strategies to improve front office operations and guest satisfaction Preferred candidate profile - Bachelor's degree in Hospitality Management or related field - 2-5 years of experience in front office management, preferably in a luxury hotel/resort - Strong leadership and communication skills - Excellent problem-solving and conflict resolution skills - Ability to work in a fast-paced environment and prioritize tasks effectively - Familiarity with hotel management systems and software