Front Office Manager

Job Description

Roles and Responsibilities Manage front office operations, ensuring seamless guest check-in/check-out processes and efficient room allocation. Develop strong relationships with guests through exceptional customer service, resolving any issues promptly and professionally. Oversee receptionist activities, including handling phone calls, emails, and messages in a timely manner. Coordinate with other departments (e.g., housekeeping) to ensure smooth hotel operations. Maintain accurate records of guest transactions and maintain confidentiality at all times. Desired Candidate Profile 5-10 years of experience in hospitality management or related field. Strong leadership skills with ability to manage teams effectively. Excellent communication skills for effective guest interaction. Proficiency in hotel booking systems and time management software.