Front Office Manager

Job Description

Job Openings at Atlantiz Casino - Calangute Job Title: Front Office Manager (Female) – Casino Knowledge Required Location: Calangute – Goa. Experience: 8-10 Years in Front Office Management (Casino Experience Preferred) About the Role: We are looking for an experienced Front Office Manager to lead our front desk operations in a dynamic casino environment. If you have 8-10 years of experience in front office management, a strong understanding of casino operations, and a passion for delivering exceptional customer service, we want to hear from you! As the Front Office Manager, you’ll oversee the daily operations of our front desk, concierge, and guest services teams, ensuring an outstanding experience for our guests. You will play a key role in the integration between hotel and casino operations, ensuring seamless service across all touchpoints. Responsibilities: Manage and lead the front office team (front desk, concierge, and guest services). Ensure top-tier guest experience, focusing on casino guests and VIP services. Oversee check-in/check-out processes, guest inquiries, and special requests. Work closely with the casino team to enhance guest experiences, promotions, and loyalty programs. Monitor and improve team performance, conducting regular reviews and training. Maintain accurate guest records and ensure compliance with company policies. Requirements: 8-10 years of experience in front office management (preferably in a casino). Strong knowledge of casino operations and VIP guest services. Proven leadership and team management skills. Exceptional customer service skills with the ability to handle guest concerns professionally. Proficient with front office management software and booking systems. Fluency in English & Hindi is a required. Availability to work flexible hours, including weekends and holidays. Send your CV to hr@atlantizcasino.net.in/hrsheetej@atlantizcasino.net.in/ hrdiksha@atlantizcasino.net.in or WhatsApp at 8999760948 / 9119405554 Job Type: Full-time Pay: From ₹35,000.00 per month Benefits: Paid sick time Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Language: English (Preferred) Work Location: In person Expected Start Date: 15/04/2025