Job Description

Job Summary We are seeking a highly organized and customer-focused Front Office Associate to join our team. The successful candidate will provide exceptional customer service, manage front desk operations, and perform administrative tasks. Key Responsibilities 1. Greet and assist visitors: Welcome guests, respond to inquiries, and direct them to the relevant personnel. 2. Manage front desk operations: Answer phone calls, respond to emails, and handle mail and packages. 3. Provide customer service: Resolve customer complaints, provide information, and support to customers. 4. Administrative tasks: Maintain records, update databases, and perform other administrative duties. 5. Manage appointments and schedules: Coordinate appointments, meetings, and events for staff and management. 6. Maintain office supplies and equipment: Order supplies, maintain equipment, and ensure the front office area is tidy and organized. 7. Handle cash and credit transactions: Process payments, handle cash, and balance cash registers. 8. Maintain confidentiality: Handle sensitive and confidential information with discretion. Requirements 1. Education: High school diploma or equivalent required; degree in hospitality, business, or related field preferred. 2. Experience: 0-1 year of experience in a front office or customer service role. 3. Skills: Excellent communication, interpersonal, and organizational skills; proficiency in Microsoft Office and other software applications. 4. Language: Fluency in English; additional languages an asset.