Front Office Supervisor

Job Description

Oversee the daily operations of the front desk during your assigned shifts. Ensure that the front office team is well-prepared, adequately staffed, and meeting service standards. Assist in managing guest check-ins, check-outs, and inquiries Provide exceptional customer service to guests and assist with resolving any guest issues or special requests. Handle guest complaints or concerns, aiming for prompt and satisfactory resolutions. Coordinate with other hotel departments to fulfill guest needs Supervise and assist front desk staff, including receptionists and concierge, during your shifts. Conduct shift briefings and debriefings to ensure smooth transitions between shifts. Maintain a professional and welcoming atmosphere at the front desk. Monitor and ensure the accuracy of billing and payment collection processes. Handle cash and credit card transactions according to hotel policies. Assist in reconciling the cash register at the end of each shift Assist in training and mentoring front desk staff to improve their skills and knowledge. Provide ongoing coaching and feedback to team members. Assist in scheduling and staff management as needed Bachelor's degree in Hotel Management or a related field (preferred). Previous experience in a front office role with supervisory responsibilities. Strong interpersonal and communication skills. Proficiency in hotel management software preferably IDS. Exceptional customer service orientation. Problem-solving and conflict resolution abilities. Ability to work flexible shifts, including nights, weekends, and holidays Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Cell phone reimbursement Food provided Health insurance Paid sick time Provident Fund Schedule: Day shift Morning shift Night shift Rotational shift Language: Hindi (Preferred) English (Preferred) Work Location: In person