About CompanyEcovacs Robotics is No.1 brand of Robotic Vacuum Cleaner and Window Cleaner in the world and in India.Long before the Smart Home concept became fashionable ECOVACS Robotics (ECOVACS) was already at the forefront of innovation in smart home robotics, exploring new ways for robots to transform homeowners lives. ECOVACS more than 20 years of work in smart home robotics has seen the company transformed from a visionary startup into a global corporation with a mission of building world-class robots for home and industrial cleaning, air-purification, security and surveillance, and even in-store sales assistance for retailers. Designed to change the way people live and work, ECOVACS robots are now available in over 60 countries around the world. Frootle India Private Limited is the exclusive partner of Ecovacs in India and is a leading partner for international brands in Lifestyle, Wellness, Home & Kitchen, Power and Entertainment appliances category for India Sub-Continent. Website: www.ecovacsindia.inWe are looking for Enthusiastic Engineers who want to build their career in a core profile and want to work with multiple global premium brands in the segment of Consumer electronics and appliances. Roles and ResponsibilitiesUsing various strategies and tools to provide effective solutions to customers' concerns.Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively within acceptable TAT.Promptly following up on service requests and providing customer feedback.Monitoring equipment and product performance and developing preventative maintenance measures.Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.Monitoring inventory and reordering materials when needed.Improving product skills and keeping up with competitor and industry developments.Writing reports and presenting findings to Managers and Supervisors on a periodic basis.Required Candidate profileA bachelor's degree in Mechanical/Electronics/Mechatronics/Robotics Engineering from a reputed University.Excellent verbal, listening and customer service skills. Ability to identify problem and solve it proactivelyAbility to deal with multiple requests Ability to remain patient and professional under pressure.Superb work ethic and a growth mindset.The ability to convince and explain technical information to customers.The ability to teardown product and understand parts involved and how it works. Immediate joiningPerks and Benefits - Performance based Incentives (best in the industry)- Paid Sick leave- Performance Bonus - Complete Technical training - Medical Insurance for you and family

About Company and ProfileFrootle India Private Limited is in the business of curating innovative Home, Kitchen and Wellness brands. We are the exclusive Indian partner for 19 international brands. With over 300+ dedicated team members spread across the nation, our mission is simple: to ensure every customer's experience is nothing short of delightful. Some of the well-known brands are:1. Ecovacs - Robotic Vacuum Cleaners2. Kuvings - Cold press Juicers, Blenders3. Coway - Air purifiers4. Instant Brands - Electric Pressure Cooker and Air Fryer5. EcoFlow - Portable Power Stations & home backup solution6. XGIMI - Smart Portable Projectors7. Laifen - Smart Hair Dryers8. Cosori - Air Fryers9. Levoit - Air Purifiers10. Laurastar - Hygienic Steamers and Steam Iron Company Website: www.frootleindia.comWe are looking for enthusiastic engineers who want to build their career in core engineering profile with these global brands pioneering in latest industry technology.Roles and ResponsibilitiesUsing various strategies and tools to provide effective solutions to customers' concerns.Communicating with clients, engineers, and other team members to ensure that services are delivered effectively.Promptly following up on service requests and close them effectively by visiting customer.Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.Build and maintain relationships and rapport with customers.Ensure customer satisfaction and good experience.Coordinating and facilitating a smooth flow of communication within the internal teams.Retain existing customers and increase brand loyaltyInform customers about new features and functionalities.Follow up with customers to ensure their technical issues are resolved.Gather customer feedback and share it with our Product, Sales, and Marketing teams.Manage customer relationships and create repeat purchaseRequired Candidate profileA bachelor's degree in Mechanical/Electronics/Mechatronics/Robotics EngineeringExcellent verbal, listening, and customer service skills. Ability to identify problems and solve it proactivelyAbility to remain patient and professional under pressure.Superb work ethic and a growth mindset.The ability to convince and explain technical information to customers.The ability to teardown product and understand parts involved and how it works. English & Local Regional Language MandatoryVehicle (2-wheeler) Mandatory.Immediate joining.Perks and Benefits - Performance based Incentives (Best in the industry)- Complete travel allowance- Paid Sick Leaves- Performance Bonus (No Limits)- Complete Training with Industry experts- Health Insurance for you & your Spouse (Upto 3 Lacs.) and Accidental Insurance cover for you (Upto 10 Lacs.)