About The Role ::. Why Gainsight?. We are ranked #1 on Glassdoors 2023 Best Place to Work List. Heres why. At Gainsight, our mission is to be living proof you can win in business while being human-first. Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers"”all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, and India. Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements. Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine. With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. We are seeking a dynamic and experienced Senior People Strategy Partner (HRBP) to join our team. The Senior HRBP will serve as a strategic advisor on "all things people" as it relates to the entire teammate lifecycle. This includes providing tools, programs and services that enable remarkable team performance and unparalleled teammate engagement. This Senior HRBP will dig deep to understand the business, earn trust across key stakeholders and partners, prioritize in a fast-paced environment, and drive people mechanisms with both accuracy and efficiency. This individual will need to demonstrate flexible and effective communication skills, both high-level strategic thinking and operational planning ability, empathy, and inclusion. What You'll Do. Collaborate with location leaders to develop and implement HR strategies that align with business goals. This includes workforce planning, talent development, and organizational design. Partner with the primary business partners to provide location related guidance and updates. Project manage the people strategy team initiatives to ensure completion on time. Partner with managers to ensure effective talent management processes, including performance reviews, succession planning, and career development. Leading and supporting organizational changes such as restructures, mergers, or culture shifts. Provide guidance on communication, stakeholder engagement, and minimizing disruption during transitions. Consult on employee relations issues, helping managers resolve conflicts, improve team dynamics, and ensure a positive, inclusive workplace culture. Leverage HR analytics to make informed decisions about talent strategies, productivity, and employee engagement. Act as a trusted advisor to senior leaders, providing insights on people-related risks and opportunities. Align HR initiatives with business outcomes, helping to navigate challenges and build a high-performing culture. Facilitate in-person sessions with the executive team on key initiatives such as performance calibrations, headcount planning, organizational structure, and design. Other duties as assigned. What We're Looking For. 8+ years of HR experience. 5+ years of experience as an HRBP. 2+ years of SaaS experience. Deep understanding of HR practices and employment law in India. Why Youll Love It Here. Your job shouldnt stand in the way of your happiness"”it should be a path to achieve it. At Gainsight, were passionate about achieving our goals"”at the office and everywhere"”and we work every day to create an environment that nurtures our best selves. Gainsters love working here for several reasons. Here are a few:. Our Core Values:We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more here. Our CEO:With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley. Our Growth Opportunities:From mentoring to career development opportunities, were passionate about helping our Gainsters learn, grow and thrive. Our Teammate Resource Groups:A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all. Our Wellness Priorities:Quarterly Recharge Days that re-energize us. Our Parody Videos:No explanation needed. Just watch them here!. About The Role : Summary. By joining the Gainsight team, youll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us!. Show more Show less

About The Role ::. Why Gainsight?. We are ranked #1 on Glassdoors 2023 Best Place to Work List. Heres why. At Gainsight, our mission is to be living proof you can win in business while being human-first. Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers"”all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, and India. Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements. Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine. With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. In the role of People Operations Program Manager, you'll work collaboratively with multiple teams to convert business requirements into system or process-driven solutions. Taking the lead on optimization initiatives, you'll manage our team's Operations Prioritization log, oversee enhancements, handle change management, nurture vendor relationships, and ensure seamless project executions. Your expertise will also be vital in facilitating smooth integration processes during mergers and acquisitions. What You'll Do. Collaborate to translate business needs into system specific solutions. Help manage relationships with People Systems tech stack vendors and partner with stakeholders to assess current and future needs of systems. Partner with Project Lead(s) for major systems implementations to ensure projects are on track and stakeholders are connected. Understand the impact of system configurations on downstream processes, teams, and stakeholders. Iterate, maintain, and PM our Teammate Success M&A Playbook to deliver a human first, inclusive integration experience that engages talent to drive growth. Assist in supporting our Culture Ambassadors program to drive connection and energize teammates.,. Assist in the review, testing, implementation, troubleshooting, and continuous improvement of HR systems and configurations in partnership with People Operations teammates, CoE, and HRIS teams. Provide Tier 1 support for the People Operations team, focusing on Teammate Access needs, Business Process Troubleshooting, Enhancement Project Management, and Change Management, including SLA and queue management support in Zendesk. Support the establishment and maintenance of a Teammate Success Operating Rhythm, facilitating effective communication and collaboration within the team. Other duties as assigned. What We're Looking For. Strong project management skills, including the ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders. Analytical mindset with the ability to translate business needs into technical requirements and solutions. Attention to detail and problem-solving skills, with a focus on continuous improvement and optimization. Ability to thrive in a fast-paced, dynamic environment, adapting to changing priorities and requirements. Knowledge of change management principles and practices preferred, with experience in driving change initiatives within an organization. Commitment to upholding confidentiality and compliance with data protection regulations and company policies. Experience:. 2+ years of project or program management, or equivalent experience collaborating cross functionally to drive alignment and projects/programs forward. 2+ years of experience on a Human Resources team, preferably in an Operational role. 1+ year of experience working in Workday preferred. 2+ years working in the SaaS or Tech space, preferably in early stage or growth stage(s). Why Youll Love It Here. Your job shouldnt stand in the way of your happiness"”it should be a path to achieve it. At Gainsight, were passionate about achieving our goals"”at the office and everywhere"”and we work every day to create an environment that nurtures our best selves. Gainsters love working here for several reasons. Here are a few:. Our Core Values:We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more here. Our CEO:With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley. Our Growth Opportunities:From mentoring to career development opportunities, were passionate about helping our Gainsters learn, grow and thrive. Our Teammate Resource Groups:A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all. Our Wellness Priorities:Monthly Recharge Days that re-energize us. Our Parody Videos:No explanation needed. Just watch them here!. About The Role : Summary. By joining the Gainsight team, youll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us!. Show more Show less

Why Gainsight?. We are ranked #1 on Glassdoors 2023 Best Place to Work List. Heres why. At Gainsight, our mission is to be living proof you can win in business while being human-first. Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers"”all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, and India. Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements. Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine. With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. We are seeking a Presentation Designer to join our Brand & Design team to support our Executive and Sales teams. This role will be responsible for designing high-impact presentations, primarily in Google Slides and PowerPoint, that effectively communicate complex ideas with clarity, consistency, and strong visual storytelling. This is a high-visibility role that requires working directly with Gainsights executive leadership (Gravity) and global sales teams. Strong communication skills are critical, as this person will collaborate with stakeholders across US and EMEA via Slack and Zoom. In addition to presentation design, this role will also help maintain and refine. Gainsights global brand standards for decks, ensuring consistency and scalability through systems thinking and design frameworks. This position is an urgent and strategic hire backed by leadership, as Gainsights rapid growth has increased the demand for high-quality presentation support. Working Days:Tuesday Saturday. Weekly Off:Sunday and Monday. What You Will Do. Design and develop compelling, visually engaging presentations for executive leadership, sales pitches, conferences, and customer-facing meetings. Own the presentation design system, creating templates, visual libraries, and frameworks that scale efficiently across teams. Ensure brand consistency across all decks, reinforcing Gainsights visual identity and messaging. Collaborate with executive leadership, sales teams, and marketing to distill complex ideas into clear, compelling, and visually engaging presentations. Work in a fast-paced environment, balancing multiple priorities, often with tight deadlines and last-minute requests from executives. Communicate effectively via Slack and Zoom with stakeholders in the US and EMEA regions, managing requests asynchronously and proactively gathering requirements. Provide guidance and best practices on slide storytelling, layout, and information hierarchy to non-designers, helping teams improve their presentation skills. Support additional graphic design needs as required, flexing into marketing and brand design when necessary. What Were Looking For. Technical Skills. 7 -10 years of experience in visual design, specifically in presentation design. Advanced proficiency in Google Slides and PowerPoint. Experience working within global brand standards and building scalable design systems. Strong storytelling skills with the ability to translate complex ideas into simple, clear visuals. Working knowledge of Adobe Creative Suite (Illustrator, Photoshop, InDesign). Experience with Figma is a must. Bonus:Basic motion design skills for slide animations and transitions. Behavioral Skills. Exceptional communication skills, especially in a global, remote-first environment. Ability to manage multiple projects simultaneously and meet tight deadlines. Strong stakeholder management skills, comfortable working with C-level executives and senior sales leaders. Proactive, highly organized, and detail-oriented. A strategic thinker with a deep understanding of systems design and how to create scalable, repeatable design solutions. About The Role : Summary. By joining the Gainsight team, youll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us!. Show more Show less

We are ranked #1 on Glassdoors 2023 Best Place to Work List. Heres why. At Gainsight, our mission is to be living proof you can win in business while being human-first. Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers"”all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, and India. Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements. Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine. With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. The Customer Success Solutions Consultant is expected to work with new and existing Gainsight customers to provide onboarding, integration, education, and documentation for long-term customer success. What You Will Do. Partner with our clients to deliver predictable outcomes and experiences for their clients and predictable growth for their business by:. Delivering and communicating ROI for our clients throughout the customer life cycle. CSSC is expected to work with new and existing Gainsight customers to provide Best practices, Configuration, education, and documentation for long-term customer success with Gainsight. Being the trusted partner for the customer on the use-case and product functionality. Follow internal processes to improve customer health, increase retention, and mitigate risk. Proactively identify opportunities to improve customer satisfaction and engagement. Job Location:Hyderabad. Standard working hours:PT Timezone (6 PM 3 AM IST). What We Are Looking For. Ideally, 2-4 years of experience in customer-facing roles with a technical background. Experience in working with complex, multi-divisional, multi-geographical customers. Very comfortable with concepts HTML, CSS, SQL, Javascript, Terminal/CLI, API, data integrations, and web technologies ( Detailed Below ). Prior experience in a B2B or SaaS environment. Impressive executive presence and communication abilities. Stay up-to-date on product changes and developments. Must-Have Technical Skills. Front-End Development:. JavaScript (jQuery/Vanilla), HTML, CSS for responsive web development. Debugging with browser tools like Chrome DevTools. Experience with the implementation of JS and CSS libraries. Backend Scripting. Python and Node.js for scripting and automation (or any valid backend programming language). Command line (MacOS / Linux) proficiency. Database Management. SQL (PostgreSQL / MySQL) for writing complex queries and generating reports. Server & Log Analysis. Log file analysis (DataDog), instance monitoring, and server stability. API & Webhook Management. Debugging API calls, scripting with APIs, and managing webhooks (experience with postman is helpful). Custom Workflow Automation. Workato and Zapier for automation and troubleshooting integrations. Email Troubleshooting. Analyzing email headers, DMARC/DKIM for spam prevention. DNS Troubleshooting. Diagnosing DNS issues and securing email delivery with SPF. Version Control. Nice to Have Technical Skills:. Git for managing custom codebases. React & Ruby. Understanding for front-end (React) and back-end (Ruby) coding in forked projects. DevOps:SaaS architecture understanding. Design:Experience with converting Figma templates to actual functional code. Why Youll Love It Here. Your job shouldnt stand in the way of your happiness"”it should be a path to achieve it. At Gainsight, were passionate about achieving our goals"”at the office and everywhere"”and we work every day to create an environment that nurtures our best selves. Gainsters love working here for several reasons. Here are a few:. Our Core Values:We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more here. Our CEO:With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley. Our Growth Opportunities:From mentoring to career development opportunities, were passionate about helping our Gainsters learn, grow and thrive. Our Teammate Resource Groups:A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all. Our Wellness Priorities:Monthly Recharge Days that re-energize us. Our Parody Videos:No explanation needed. Just watch them here!. About The Role : Summary. By joining the Gainsight team, youll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us!. Show more Show less

Why Gainsight?. We are ranked #1 on Glassdoors 2023 Best Place to Work List. Heres why. At Gainsight, our mission is to be living proof you can win in business while being human-first. Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers"”all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, and India. Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements. Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine. With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. Job Responsibilities. Maintain and execute the compliance programs of the company (ISMS, BCMS, SOC2, HIPPA etc). Spearhead and drive internal consolidated audit to fulfil all the certifications and attestations requirements. Completes audit work papers by documenting audit tests and findings appropriately. Must translate compliance requirements to our business processes and help deploy relevant controls to fulfil the regulatory needs. Liaise with stakeholders(Business, IT, HR, Legal, Development, Engineering, Security & Privacy etc) during audit readiness, execution and findings remediation. Must validate all the audit artefacts thoroughly and vet before presenting to external auditors. Partner with external auditors and drive the audit life cycle end to end smoothly and successfully with no or minimal leadership involvement. Collaborate with Governance team, to develop policies that adhere to the laws and regulations. Maintain and execute the compliance trainings and awareness program. Monitor the applicable laws, stay on top of the dynamic laws and regulations and propose plan of action to leadership. Qualification And Skills. Bachelor's degree or equivalent educational qualification. 8 to 12 years of relevant experience. Experience in audit and compliance areas. Strong knowledge and thorough understanding of ISO27001, ISO22301, SOC2, HIPPA etc. Knowledge of security frameworks like NIST CSF. Strong communication and interpersonal skills, with the ability to effectively communicate with all internal stakeholders. Ability to communicate with external auditors professionally and with no conflicts. Strong analytical and problem-solving skills. Experience working in a SaaS environment or with cloud-based technologies is preferred. Relevant certifications ISMS lead auditor/implementor is a must. Relevant certifications like CISA is a plus. Why Youll Love It Here. Your job shouldnt stand in the way of your happiness"”it should be a path to achieve it. At Gainsight, were passionate about achieving our goals"”at the office and everywhere"”and we work every day to create an environment that nurtures our best selves. Gainsters love working here for several reasons. Here are a few:. Our Core Values:We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more here. Our CEO:With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley. Our Growth Opportunities:From mentoring to career development opportunities, were passionate about helping our Gainsters learn, grow and thrive. Our Teammate Resource Groups:A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all. Our Wellness Priorities:Monthly Recharge Days that re-energize us. Our Parody Videos:No explanation needed. Just watch them here!. About The Role : Summary. By joining the Gainsight team, youll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us!. Show more Show less

About The Role ::. Why Gainsight?. We are ranked #1 on Glassdoors 2023 Best Place to Work List. Heres why. At Gainsight, our mission is to be living proof you can win in business while being human-first. Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers"”all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, and India. Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements. Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine. With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. About The Role ::. We are seeking an outstanding Credit and Collection Specialist to join our US shared services accounting team in Hyderabad, India. You will be responsible for assisting with credit and collections for Gainsight. This role reports to the Manager, Credit and Collections. This role will be on our accounting team which cares a great deal about each other and meeting the needs of Gainsight. We partner together, while holding each other accountable, do our part to keep the team on track toward our overarching objectives. In this role we are looking for someone who completes tasks when they say they will and on time and superb analytical skills. This role will partner across time zones. It will require agility in working norms, a strong desire to lean in and proactive communication. About The Role. Job location:Hyderabad, India. Experience:3+ years. What Youll Do Here. Develop and implement collection strategies to optimize outstanding balance recovery. Generate and analyze AR aging reports, prioritizing customer accounts based on collections strategies. Prepare and dispatch statements of accounts, collections notices, and dunning letters to customers via email or ERP. Communicate effectively via phone and email with internal teams and external customers to resolve payment issues and ensure compliance with payment terms. Escalate overdue accounts within the customer's organization and internally as per the established collection strategy. Take necessary actions, including legal steps, to expedite resolution when required. Assist with AR entries and bad debt allowance calculations. Assist with month-end accounts receivable reporting, including reconciliations. Gather necessary information for settlement cases and dispute resolution. Assist with preparation of weekly reports for senior management which address risk concentration, aging issues, etc. Assist in drafting and updating credit and collection policies to ensure process efficiency. Support the annual audit process by preparing relevant requests from the auditors. Respond to inquiries from customers or internal stakeholders. Collaborate with cross-functional teams (finance, sales, and legal) to align on best practices and drive continuous improvement. Perform ad-hoc tasks/projects, as assigned. What We Are Looking For. 3+ years of accounts receivable and collections experience in a global shared services setup. Bachelor's degree in Business Administration (MBA/B.Com/M.Com) from reputed institutions. Strong experience in collection strategies, resolving disputes, and cash application procedures. Proven track record of meeting collection targets and reducing AR aging. Excellent negotiation and communication skills (both verbal and written). High attention to detail and accuracy in data entry and financial transactions. Strong analytical and problem-solving skills, with focus on process optimization. Proficient in Microsoft Office Suite, particularly Excel and ERP systems (NetSuite preferred). Ability to work independently while promoting team collaboration. Experience handling large transaction volumes and managing multiple priorities effectively. Understanding of AR entries and bad debt allowance calculations. Preferred Qualifications (Nice To Have). Experience in developing and implementing collection strategies. Prior exposure to legal collections processes and settlement negotiations. Familiarity with automation tools for accounts receivable and collections. Why Youll Love It Here. Our Attitude:Weve created a new industry from scratch, and were on the fast track!. Our Leadership:We offer the leading tech solution for driving Customer Success. Our ROI:Reduce customer churn, increase up-sell, and improve customer satisfaction. Our Technology:Deep Salesforce.com hooks, predictive analytics, and highly scalable product with a beautiful user interface. Our Impact:We help our customers make millions of dollars more per year. Our Clients:Big companies like Box, Adobe, Marketo, and many others. Our Team:Tech all-stars from Facebook, Box, and others (and top consulting firms like BCG and McKinsey!). Our Values:They are unique Golden Rule, Success for All, Childlike Joy, Shoshin, and Stay Thirsty, My Friends. Our Office:If you showed up one day, you might find anything from karaoke performances to mini-golf championships. Here are our 5 core values. Golden Rule:We believe in trusting each other, and our community by exercising reliability. Success for All:We believe that success for our stakeholders comes with making a difference in each others lives. Child-like Joy:We aspire to experience passion, optimism, and laughter in everything we do. Shoshin:We believe in a beginners mind, and that learning comes from everywhere. Stay Thirsty, My Friends:We believe in an internally-driven strive for greatness. About The Role : Summary. By joining the Gainsight team, youll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us!. Show more Show less

Why Gainsight?. We are ranked #1 on Glassdoors 2023 Best Place to Work List. Heres why. At Gainsight, our mission is to be living proof you can win in business while being human-first. Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers"”all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, and India. Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements. Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine. With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. Job Overview. Shifts:24*5 (Rotational Monthly). Week Off:2. Job Responsibilities. Participate in a 24x5 local(India) and global IT operations model. Implementation of team objectives and KPIs to drive performance, improving the experience and customer satisfaction levels. Implementation and delivery of new business or services, ensuring a smooth transition to the desk and swift progress to a "steady state". Updating and creating new How-to, SOP, and Technical SOP KB Articles. Ensuring conference/meeting room AVs are tested, configured and ready to go. Provide hands-on hardware troubleshooting and support for end-user applications. Track tickets to closure, ensuring they are properly tagged. Ready to learn and adapt to new tools. Must be knowledgeable about service desk systems and IT tools. Tools Proficiency:-. Helpdesk ITSM software, Operating Systems (MacOS(Most preferred), Windows and Linux). Google Workspace, Okta, Microsoft 365. Collaboration Tools Zoom, Slack, Microsoft Teams and Google Meet. Configure Network printers and scanners. First line troubleshooting of AV Conferencing Equipment, VoIP Phones like Polycom. Basic understanding of Identity and Access Management tools like OKTA or any. Eligibility Criteria. Education:Any Graduate (Engineering or IT graduate preferred). Experience:Max. 0 to 2 years of experience in ITES/Software support/telecom domain/Customer Care/Backend services/Tech support/live chat support. Knowledge of Computer Peripherals/Operating Systems(MacOS (Most preferred)), Windows and Linux. ITIL certified preferred. Excellent computer/ internet navigation skills. Persuasion, convincing, and efficient typing skills (30 wpm with 90% accuracy). Proficiency in verbal and written English/customer interaction. Should be able to work and co-ordinate in a team. Good Typing Skills (35 wpm with 90% accuracy). Why Youll Love It Here. Your job shouldnt stand in the way of your happiness"”it should be a path to achieve it. At Gainsight, were passionate about achieving our goals"”at the office and everywhere"”and we work every day to create an environment that nurtures our best selves. Gainsters love working here for several reasons. Here are a few:. Our Core Values:We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more here. Our CEO:With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley. Our Growth Opportunities:From mentoring to career development opportunities, were passionate about helping our Gainsters learn, grow and thrive. Our Teammate Resource Groups:A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all. Our Wellness Priorities:Monthly Recharge Days that re-energize us. Our Parody Videos:No explanation needed. Just watch them here!. About The Role : Summary. By joining the Gainsight team, youll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us!. Show more Show less