Job description I. Position Summary Service Support Analyst / Manager plays a crucial role inManaging customer support operations,Ensuring high-quality service delivery, andPromoting customer satisfactionThey combine technical expertise, leadership skills, and a customer-centric approach to drive excellence in service support within an organization. I. Primary ResponsibilitiesAct as the primary point of contact for the branch, providing comprehensive supportResponsible for end to end support of the policy lifecycle servicesParticipate in renewal review meetings alongside Producer, CSM and sales teamSupport a team of 5-7 Client Service Managers at the branchTake Proactive measures to initiate pre and post-renewal activities promptlyMonitor and follow up on triggered activities, ensuring their accuracy and timely completionHandle queries effectively, aiming to minimize re-work at service centerCollaborates with branch to identify time consuming activities that can be offshored to service centerFoster and maintain a positive relationship with branch staff to enhance the overall customer experienceShift: US/Night ShiftWorking Days: 5 Days X 2 Days Fixed Leave Mode of Work: Hybrid (Post Training)Education: Graduation is a must (15Years of Education) Rounds of Interview: HR/L&D/OPS1/OPS2Interview TAT: 4 to 6 HRsNote : All the rounds of interview woold be conducted in on day.

Role & responsibilities Carrying out daily treasury activities, which includes cash management, funding and reportingEnsuring that all cash management transactions are correctly recorded in systemWork closely with onshore accounting team on financial reporting and daily activitiesProcessing and authorizing of treasury paymentsReconciling bank deposits and paymentsPreparing and communicating daily banking activity reportsInvestigate and resolve any variances in a timely manner To handle client/bank representative calls by answering queries raisedPreferred candidate profile *Should have good experience in Payments - SWIFT/ ACH/WIRE/Netting*Good English communication skills*Comfortable with Night Shifts & working from OfficePerks and benefits *Night shift Allowance*Global Treasury Exposure.