Responsibilities:Handle customer inquiries via phone and emailResolve customer issues efficiently, providing accurate information.Assist with troubleshooting product or service-related problems.Maintain positive relationships to ensure high customer satisfaction.Document customer interactions and maintain records in the system.Escalate complex issues to the appropriate department when needed.Collaborate with team members to improve the customer experience.Requirements:Strong verbal and written communication skills.Ability to multitask and manage time effectively.Familiarity with CRM systems and practices.Problem-solving skills and a patient, empathetic attitude.Benefits:Fixed day shift Sunday fixed off Paid leave, Casual Leave and Public Holidays. Training and career growth opportunities.Friendly and supportive work environment.About GameLoot: GameLoot is a leading online retailer specializing in gaming products, from consoles and high-performance PCs to accessories and repair services. We also offer electronics and digital products, helping gamers access everything they need in one place. Were committed to delivering quality, affordability, and an exceptional customer experience, making it easier for gaming enthusiasts to buy, sell, and upgrade their gear. Join our dynamic team and be part of an exciting and growing company in the gaming industry.

Department: Laptop TechnicianLocation: Andheri WestCompany: GamelootProduct: Gaming Laptops, High Value Laptops and Steam DeckShift: Day shift (Fixed shift)Job type: Full time, permanent.Job Summary:We are seeking a dedicated and skilled Laptop Technician to join our IT support team. As a Laptop Technician, you will be responsible for providing first-level technical support, diagnosing and troubleshooting hardware and software issues, and performing initial diagnostics and troubleshooting to resolve basic technical problems related to laptops.Key Responsibilities:Provide first-level technical support for IT-related issues, particularly those related to laptops.Diagnose and troubleshoot hardware and software problems efficiently.Perform basic technical problem resolution, including initial diagnostics and troubleshooting for laptop malfunctions.Identify issues with laptop performance and provide solutions to improve functionality.Assist in the replacement of faulty laptop parts as needed.Maintain detailed records of technical issues and solutions provided.Requirements and Skills:Basic knowledge of operating systems, specifically Windows.Familiarity with laptop hardware and software applications.Basic knowledge and experience in laptop part replacement (e.g., batteries, screens, keyboards, etc.).Strong problem-solving and troubleshooting skills.Good communication skills to interact with team members and end-users.Ability to handle multiple tasks and work under pressure.Benefits:Competitive salaryHealth insurancePaid leavesSick leavesCasual dress codeProfessional development opportunities About GameLoot: GameLoot is a leading online retailer specializing in gaming products, from consoles and high-performance PCs to accessories and repair services. We also offer electronics and digital products, helping gamers access everything they need in one place. Were committed to delivering quality, affordability, and an exceptional customer experience, making it easier for gaming enthusiasts to buy, sell, and upgrade their gear. Join our dynamic team and be part of an exciting and growing company in the gaming industry.If you have a passion for technology and a commitment to resolving technical issues, we encourage you to apply for the position of Laptop Technician and become a part of our dynamic team.