We are arranging Walkin interviews at Gear Inc Walk-in Interviews at Gear Inc India for Customer Service Non-Voice Process (Chat/Email)Gear Inc India is conducting walk-in interviews for the Customer Service Non-Voice (Chat/Email) process on 26th , 27th and 28th March. We are looking for enthusiastic candidates who are interested in joining our team.Details:Position: Customer Service (Non-Voice Process Chat/Email)Dates: 26th , 27th and 28th MarchTime: 10:00 AM to 1:00 PM ( No candidates will be entertained after 1 PM )Location: Gearinc Services India pvt ltd ,Godrej Genesis ,Smart works 7th Floor, Street Number 18,Smart works 7th Floor, Street Number 18,Block EP GP, Sector V,Kolkata-700091 Freshers are welcome to apply!Contact Person : SrubabatiInterested candidates can walk in during the specified time and date at the address mentioned above. Please carry your updated resume with you.We look forward to meeting you!

Moderation Team LeaderABOUT USOur international company is a BPO Service Provider with offices around Southeast Asia andexpanding globally. We hire exceptionally creative and talented people from all over the globethat bring experience and international standards to the table, and that's just the start!Commitment to our people is our real strength and the key to success.Company size: 1,000+ employeesJOB INFORMATIONJob title: Moderation Team LeaderWorking Location: Kolkata, IndiaJob Description:Our Company is looking for a Moderation Team Leader to join our Moderation team.Your main responsibilities are: Create an inspiring team environment with an open communication culture Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on operation metrics. Managing projects and ensuring that deadlines are met by working with otherdepartments to provide materials needed for completion Supervising staff members to ensure that they are performing their duties in accordancewith company policies Analyzing data from past operations to identify trends or opportunities for improvement Reviewing employee performance to ensure that work is being completed effectively Supervise team members and be able to arrange or cover members working shifts ifnecessary; Provide accurate, valid and complete information by using the right methods/tools; Handle client complaints, provide appropriate solutions and alternatives within the timelimits follow up to ensure resolution; Ensure Operation KPIs are met. Keep records of issues/problems for further investigation. Follow communication procedures, guidelines, and policies. Work with managers about clients' feedback. Conduct shift briefings and update the team about policy-related changes or anyproject-related updates.Job Requirement: Proficiency in English and Nepali Language; C1 English level required (Able to understand/read documents). Excellent verbal and written communication skills in English and Nepali, with the ability to express ideas clearly and concisely. Have at least 1 year of experience in customer support and service analysis positions. Interest in travel or tourism, familiar with fashion and makeup trends, especially onwell-known brand names or trending products, always updated on Social MediaTrending Topics; Proficient skills with MS Office and Google Drive; Able to join our training session; Willing to work on rotational shifts, weekends, and public holidays; Having good communication skills is an advantage.Benefits:1. Salary and Benefits Attractive salary + Bonus + Allowance Attractive salary and benefits, international, fun, and professional working environment; An open and honest culture where people are valued, treated fairly and trusted, andempowered; Health Insurance package;2. Working time: 5 shifts per week amounting to 48 hours, arranged by the company; Able to work on rostered shifts, weekends, and public holidays; Interested candidates should submit their resume and a cover letter outlining their relevantexperience and interest in the Moderation Team leader role. Qualified candidates will becontacted for an interview.

JOB INFORMATIONJob title: Process Trainer (Bengali /Hindi / English Speaking)Working Location: Job Description:We seek an experienced and motivated individual to join our team as a Moderation Trainer. In this role, your main responsibilities are:Conceptualize training materials based on data and research;Create training strategies, initiatives, and materials; Test and review created materials;Maintain a database of all training materials;Instruct employee training and onboarding;Review employee performance and learning;Conduct training classes on policy/product;Responsible for Training Needs Analysis and Knowledge transfer for any identified knowledge issues;Job Requirement:Proficient English (at least C1 level);Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely.Bachelors degree in any related field; At least 1-year experience in training within the BPO industry;Training and coaching skill experience is a plus; Proficient in Microsoft Office (Outlook, Word, Excel, – PowerPoint) and Internet applications;Ability to communicate clearly and concisely, both orally and in writing;Knowledge of people’s learning patterns to design programs with excellent efficiency.Benefits:1. Salary and BenefitsAttractive salary with performance bonus;Full salary during probation;Private health insurance;Paid vacation days with an annual increase in the number;Sick leave;No dress code is required. We appreciate your true talent!Continuous and professional training to fully develop your potential;Work closely with managers to promote services all over the world.2. Working time: 5 shifts per week amounting to 48 hours, arranged by the company;Able to work on shifts, weekends, and public holidays.

Job Description:Our client, a leading AI platform specializing in medical billing operations, is seeking dedicated and detail-oriented Medical Billing and Insurance Claims Specialists to join our team. The ideal candidates will have at least 1 year of experience in medical billing, insurance claims, or a related field and possess strong English proficiency. As part of our client-facing team, you will be providing vital support to client operations by ensuring accurate and compliant medical billing operations through outbound calling, data categorization, and transcript analysis.Key Responsibilities:Outbound Calling:Make outbound calls to insurance companies and payors to collect essential information, including claim statuses, denial reasons, and any additional relevant details.Conduct all calls in full compliance with company's guidelines and applicable healthcare regulations.Maintain professionalism and ensure clear communication during each call.Data Categorization and Labeling:Accurately record, categorize, and label calls or information gathered using the taxonomy and definitions provided by the client.Ensure all claim statuses and call outcomes are properly labeled for consistency in reporting and easy analysis.Deliver categorized data in periodic reports or through the portal developed by client, following the requested format and frequency.Call Transcript Analysis:Analyze recorded call transcripts to extract actionable insights, identifying trends, recurring denial reasons, and other patterns.Compile findings into periodic reports, providing valuable information to client to support process improvements and optimize workflows.Qualifications:Minimum of 1 year of experience in medical billing, insurance claims, or a related field.Strong English proficiency, both verbal and written.Familiarity with healthcare regulations and industry guidelines.Excellent communication skills with the ability to make outbound calls to insurance companies and payors.Detail-oriented and able to maintain accurate records.Ability to work independently while adhering to internal guidelines and procedures.Proficiency in Microsoft Office Suite or similar software; experience with medical billing software is a plus.Additional Information:This is a full-time position, and the successful candidate will work closely with the clients team to support their AI-powered platform in improving medical billing operations. The role offers an opportunity for professional growth and development within a dynamic, technology-driven environment.

INTRODUCTION We are an International BPO company with offices around Southeast Asia and expanding globally. We hire exceptionally creative and talented people from all over the globe that bring experience and international standards to the table, and that's just the start! Commitment to our people is our real strength and the key to success. Company size: 6,000+ employees Location: Kolkata, IndiaKey Responsibilities: Assist end users with hardware and software problems pertaining to PCs, laptops, printers, and mobile devices in the first instance.Determine the cause of hardware and software issues and fix them, reporting more complicated ones to higher-level support staff as necessary.Install and configure software and operating systems, among other standard maintenance tasks, on computer systems.Investigate and fix hardware issues, or work with suppliers to replace and repair equipment.Help with setting up and maintaining network connections as well as Wi-Fi access, as well as resolving network-related difficulties.Help with firewall configurations, antivirus software upgrades, and data backup techniques, as well as the implementation and enforcement of security rules.Encourage a culture of security awareness and enlighten end users on cybersecurity best practices.Provide training and guidance to end-users on using hardware and software applications effectively and efficiently.Required to work on the day and night shiftsRequired to work a flexible schedule/on-call rota according to business needs/events.Key skills and experience:A degree or certification in information technology, computer science, or a related field is typically preferred;Strong communication and problem-solving abilities.Familiarity with common business programs, office productivity software, and operating systems (such as Windows, macOS, and Linux).Knowledge of fundamental networking ideas and hardware components.Ability to work independently and as part of a team.Outstanding interpersonal and customer service abilities.Adherence to security and data protection best practices.Willingness to learn and adapt to new technologies..Working time:Able to work night and overnight shifts.Able to work during Indian Public Holidays as requested.

Customer Support Agent - Nepali Language ABOUT US We are an International BPO company with offices around Southeast Asia and expanding globally. We hire exceptionally creative and talented people from all over the globe that bring experience and international standards to the table, and that's just the start! Commitment to our people is our real strength and the key to success. Location: Kolkata, India Our Ideal Customer Support Agent will take responsibility for the following: Respond efficiently, accurately and with compassion to users who reach out to the platform to appeal a suspension on their account or device.Learn and utilize various tools and SOPs appropriately. Stay up-to-date with policy and process changes.Follow up for more information to resolve the users issue and explain possible solutions to ensure our users feel supported and valued.Expectations:B2 English level required (Able to understand/read documents).Excellent verbal and written communication skills in Nepali, with the ability to express ideas clearly and concisely.Experience with handling highly sensitive customer issues and de-escalatingProficiency with computers, CRM software, and strong typing skills.First-class time management and decision-making skills.New graduates are welcome.Being able to start working immediately is a strong plus.Working time:Day-time shift from 10AM to 7PM.Able to work during Indian Public Holidays as requested.All interested candidates are welcome to apply. Please send your resume expressing your interest to us. Kindly note that only shortlisted candidates will be contacted by our HR team.Human Resources Department

IntroductionGear Inc. is seeking a Team Lead for BPO (Business Process Outsourcing) company. Ideal candidatesare able to adapt and are well known with fast-moving and last-moment change.Responsibility Manage, inspire, and mentor a group of Process Associates (PA). Hold regular team meetings, evaluate performance, and offer helpful criticism. Manage escalations and challenging situations while advising and supporting PAs. Make sure that all PA tasks are completed smoothly and effectively. Keep up with periodic updates and make sure the team follows them. Conduct briefings & process updates to the team to improve their abilities. Handle clients' requests and escalations, provide appropriate solutions and alternatives withinthe time limits; follow up to ensure resolution. Should make themselves approachable for PAs. Report any issues or challenges directly to the reporting manager immediately. Will be responsible for checking the roster adherence of PAs and managing shrinkages of thefloor. Leading team meetings, asking questions to other leaders to better understand what the PAsare receiving, educating and coaching workers regarding processes and practices, and explainexpectations to (CSA). Assisting the team members in identifying trend analysis and establishing teams goals. Ensure the team members are achieving daily productivity and desired service levels as per theKPIs and in case of any deviation correct action plan to be shared. Prepare reports and analyze data to improve processes, ensure resources are properlyallocated based on the volume trend analysis and maximize the teams efficiency.Gear Inc. E:recruitment-india@gearinc.com gearinc.comPage 1 of 2Internal: Uncontrolled When PrintedJob DescriptionT-HR-GI-JD-V1Date Approved: August 1, 2024Key skills and experienceEducation: Bachelor’s degree preferred.Experience: 1+ years in Medical Billing, Insurance Claims, or a related field.Skills: Excellent verbal and written communication skills in English, with the ability to express ideasclearly and concisely. Problem-solving and critical-thinking abilities. Strong team management and leadership abilities. Ability to handle client conversations and multitask. Ability to manage delicate material and perform under pressure. Adaptability to fast-paced environments and shift work. Decisiveness and attention to detail.Language Requirement: English: Fluent or Business Proficient (C1 and up).

Job Title: Medical Billing and Insurance Claims Specialist ( Looking For Male Candidates only )Job Description:Our client, a leading AI platform specializing in medical billing operations, is seeking dedicated and detail-oriented Medical Billing and Insurance Claims Specialists to join our team. The ideal candidates will have at least 1 year of experience in medical billing, insurance claims, or a related field and possess strong English proficiency. As part of our client-facing team, you will be providing vital support to client operations by ensuring accurate and compliant medical billing operations through outbound calling, data categorization, and transcript analysis.Key Responsibilities:Outbound Calling: Make outbound calls to insurance companies and payors to collect essential information, including claim statuses, denial reasons, and any additional relevant details. Conduct all calls in full compliance with company' s guidelines and applicable healthcare regulations. Maintain professionalism and ensure clear communication during each call.Data Categorization and Labeling: Accurately record, categorize, and label calls or information gathered using the taxonomy and definitions provided by the client. Ensure all claim statuses and call outcomes are properly labeled for consistency in reporting and easy analysis. Deliver categorized data in periodic reports or through the portal developed by client, following the requested format and frequency.Call Transcript Analysis: Analyze recorded call transcripts to extract actionable insights, identifying trends, recurring denial reasons, and other patterns. Compile findings into periodic reports, providing valuable information to client to support process improvements and optimize workflows.Qualifications: Minimum of 1 year of experience in medical billing, insurance claims, or a related field. Strong English proficiency, both verbal and written. Familiarity with healthcare regulations and industry guidelines. Excellent communication skills with the ability to make outbound calls to insurance companies and payors. Detail-oriented and able to maintain accurate records. Ability to work independently while adhering to internal guidelines and procedures. Proficiency in Microsoft Office Suite or similar software; experience with medical billing software is a plus.Additional Information:This is a full-time position, and the successful candidate will work closely with the clients team to support their AI-powered platform in improving medical billing operations. The role offers an opportunity for professional growth and development within a dynamic, technology-driven environment.

ABOUT USOur international company is a BPO Service Provider with offices around Southeast Asia and expanding globally. We hire exceptionally creative and talented people from all over the globe that bring experience and international standards to the table, and that's just the start!Commitment to our people is our real strength and the key to success.Position Overview: As a Payroll - Compensation, and Benefits Specialist, you will be crucial in ensuring the accurate and timely payroll processing and effective management of employee compensation and benefits programs in compliance with local laws and company policies. Your role will involve collaboration with various internal departments and stakeholders to guarantee a seamless and efficient payroll process.Key Responsibilities:Payroll Processing:Execute end-to-end payroll processing for employees, including accurate computation of salaries, incentives, bonuses, allowances, and deductions.To ensure accuracy, review and validate timesheets, attendance records, and other payroll-related data.Coordinate with HR and Finance teams to gather necessary information for payroll calculations and deductions.Compensation and Benefits Administration:Administer employee benefits programs, including health insurance, retirement plans, and other perks, ensuring adherence to company policies and local regulations.Handle employee inquiries related to compensation and benefits, providing clear and accurate information.Assist in the development and implementation of compensation structures and strategies to attract and retain top talent.Compliance and Reporting:Maintain up-to-date knowledge of local labor laws, tax regulations, and compliance requirements related to payroll and benefits.Prepare and submit required reports, filings, and documentation to relevant authorities as per legal obligations.Data Management and Analysis:Maintain accurate and confidential employee records and payroll data, ensuring data integrity and security.Perform regular audits and reconciliations to identify and rectify discrepancies.Analyze payroll and compensation data to generate insights and recommendations for management decision-making.Process Improvement:Identify opportunities for process optimization and efficiency enhancement within the payroll and benefits administration functions.Collaborate with HR and Finance teams to implement best practices and streamline workflows.Qualifications:Bachelor's degree in Human Resources, Finance, Accounting, or a related field. Relevant certifications (e.g., Certified Payroll Professional, Certified Compensation Professional) are a plus.8 Years of experience in payroll processing, compensation and benefits administration, or related roles.Strong understanding of Indian labor laws, tax regulations, and statutory compliance related to payroll and benefits.Proficiency in payroll software and MS Office applications (Excel, Word, PowerPoint).Excellent attention to detail, numerical accuracy, and problem-solving skills.Exceptional communication and interpersonal abilities to interact with employees at all levels.Ability to handle sensitive and confidential information with integrity and discretion.Strong organizational skills and the ability to manage multiple tasks simultaneously.

Position Overview: As a Payroll - Compensation, and Benefits Specialist, you will be crucial in ensuring the accurate and timely payroll processing and effective management of employee compensation and benefits programs in compliance with local laws and company policies. Your role will involve collaboration with various internal departments and stakeholders to guarantee a seamless and efficient payroll process.Key Responsibilities:Payroll Processing:Execute end-to-end payroll processing for employees, including accurate computation of salaries, incentives, bonuses, allowances, and deductions.To ensure accuracy, review and validate timesheets, attendance records, and other payroll-related data.Coordinate with HR and Finance teams to gather necessary information for payroll calculations and deductions.Compensation and Benefits Administration:Administer employee benefits programs, including health insurance, retirement plans, and other perks, ensuring adherence to company policies and local regulations.Handle employee inquiries related to compensation and benefits, providing clear and accurate information.Assist in the development and implementation of compensation structures and strategies to attract and retain top talent.Compliance and Reporting:Maintain up-to-date knowledge of local labor laws, tax regulations, and compliance requirements related to payroll and benefits.Prepare and submit required reports, filings, and documentation to relevant authorities as per legal obligations.Data Management and Analysis:Maintain accurate and confidential employee records and payroll data, ensuring data integrity and security.Perform regular audits and reconciliations to identify and rectify discrepancies.Analyze payroll and compensation data to generate insights and recommendations for management decision-making.Process Improvement:Identify opportunities for process optimization and efficiency enhancement within the payroll and benefits administration functions.Collaborate with HR and Finance teams to implement best practices and streamline workflows.Qualifications:Bachelor's degree in Human Resources, Finance, Accounting, or a related field. Relevant certifications (e.g., Certified Payroll Professional, Certified Compensation Professional) are a plus.8 Years of experience in payroll processing, compensation and benefits administration, or related roles.Strong understanding of Indian labor laws, tax regulations, and statutory compliance related to payroll and benefits.Proficiency in payroll software and MS Office applications (Excel, Word, PowerPoint).Excellent attention to detail, numerical accuracy, and problem-solving skills.Exceptional communication and interpersonal abilities to interact with employees at all levels.Ability to handle sensitive and confidential information with integrity and discretion.Strong organizational skills and the ability to manage multiple tasks simultaneously.

Position Overview: As a Payroll - Compensation, and Benefits Specialist, you will be crucial in ensuring the accurate and timely payroll processing and effective management of employee compensation and benefits programs in compliance with local laws and company policies. Your role will involve collaboration with various internal departments and stakeholders to guarantee a seamless and efficient payroll process.Key Responsibilities:Payroll Processing:Execute end-to-end payroll processing for employees, including accurate computation of salaries, incentives, bonuses, allowances, and deductions.To ensure accuracy, review and validate timesheets, attendance records, and other payroll-related data.Coordinate with HR and Finance teams to gather necessary information for payroll calculations and deductions.Compensation and Benefits Administration:Administer employee benefits programs, including health insurance, retirement plans, and other perks, ensuring adherence to company policies and local regulations.Handle employee inquiries related to compensation and benefits, providing clear and accurate information.Assist in the development and implementation of compensation structures and strategies to attract and retain top talent.Compliance and Reporting:Maintain up-to-date knowledge of local labor laws, tax regulations, and compliance requirements related to payroll and benefits.Prepare and submit required reports, filings, and documentation to relevant authorities as per legal obligations.Data Management and Analysis:Maintain accurate and confidential employee records and payroll data, ensuring data integrity and security.Perform regular audits and reconciliations to identify and rectify discrepancies.Analyze payroll and compensation data to generate insights and recommendations for management decision-making.Process Improvement:Identify opportunities for process optimization and efficiency enhancement within the payroll and benefits administration functions.Collaborate with HR and Finance teams to implement best practices and streamline workflows.Qualifications:Bachelor's degree in Human Resources, Finance, Accounting, or a related field. Relevant certifications (e.g., Certified Payroll Professional, Certified Compensation Professional) are a plus.8 Years of experience in payroll processing, compensation and benefits administration, or related roles.Strong understanding of Indian labor laws, tax regulations, and statutory compliance related to payroll and benefits.Proficiency in payroll software and MS Office applications (Excel, Word, PowerPoint).Excellent attention to detail, numerical accuracy, and problem-solving skills.Exceptional communication and interpersonal abilities to interact with employees at all levels.Ability to handle sensitive and confidential information with integrity and discretion.Strong organizational skills and the ability to manage multiple tasks simultaneously.

Job descriptionTeam LeaderABOUT USOur international company is a BPO Service Provider with offices around Southeast Asia andexpanding globally. We hire exceptionally creative and talented people from all over the globethat bring experience and international standards to the table, and that's just the start!Commitment to our people is our real strength and the key to success.JOB INFORMATIONJob title: Moderation Team LeaderWorking Location: Kolkata, IndiaJob Description:Our Company is looking for a Moderation Team Leader to join our Moderation team.Your main responsibilities are:Create an inspiring team environment with an open communication cultureSet clear team goalsDelegate tasks and set deadlinesOversee day-to-day operationMonitor team performance and report on operation metrics.Managing projects and ensuring that deadlines are met by working with otherdepartments to provide materials needed for completionSupervising staff members to ensure that they are performing their duties in accordancewith company policiesAnalyzing data from past operations to identify trends or opportunities for improvementReviewing employee performance to ensure that work is being completed effectivelySupervise team members and be able to arrange or cover members working shifts ifnecessary;Provide accurate, valid and complete information by using the right methods/tools;Handle client complaints, provide appropriate solutions and alternatives within the timelimits follow up to ensure resolution;Ensure Operation KPIs are met.Keep records of issues/problems for further investigation.Follow communication procedures, guidelines, and policies.Work with managers about clients' feedback.Conduct shift briefings and update the team about policy-related changes or anyproject-related updates.Job Requirement:Proficiency in English and Nepali Language;C1 English level required (Able to understand/read documents).Excellent verbal and written communication skills in English and Nepali, with the ability toexpress ideas clearly and concisely.Have at least 1 year of experience in customer support and service analysis positions.Interest in travel or tourism, familiar with fashion and makeup trends, especially onwell-known brand names or trending products, always updated on Social MediaTrending Topics;Proficient skills with MS Office and Google Drive;Able to join our training session;Willing to work on rotational shifts, weekends, and public holidays;Having good communication skills is an advantage.Benefits:1. Salary and BenefitsAttractive salary + Bonus + AllowanceAttractive salary and benefits, international, fun, and professional working environment;An open and honest culture where people are valued, treated fairly and trusted, andempowered;Health Insurance package;2. Working time:5 shifts per week amounting to 48 hours, arranged by the company;Able to work on rostered shifts, weekends, and public holidays;