Job Description

1. Operations Management- Lead day-to-day operations across departments: front office, housekeeping, food and beverage, maintenance, spa, and recreation. Ensure smooth-check in & out and exceptional guest service. Monitor property condition and ensure preventive maintenance and cleanliness. 2. Financial Oversight- Prepare and manage budgets, forecasts, and P&L reports. Monitor expenses, control costs, and maximize revenue through strategic planning and yield management. Approve major purchases and capital expenditures. 3. Guest Experience- Maintain high guest satisfaction scores through service quality and personalized experiences. Handle VIPs, escalated complaints, and special guest requests. Conduct regular guest feedback analysis and implement improvements. 4. Staff Leadership- Recruit, train, mentor, and supervise department heads and key staff. Foster a positive work environment and team culture. Set performance goals and conduct regular evaluations. 5. Marketing and Sales- Collaborate with the sales and marketing team to promote the property. Develop packages, events, and local tie-ups to attract domestic and international guests. Monitor OTA (Online Travel Agency) presence and guest reviews. 6. Regulatory Compliance- Ensure compliance with local, state, and national laws, especially environmental, health, and safety regulations. Maintain all licenses and permits relevant to hospitality operations. 7. Sustainability & Community Engagement- Implement eco-friendly and sustainable tourism practices. Engage with local communities and support responsible tourism initiatives. Location : - Murikkady PO, Kumily Anavilasam Road, Thekkady, Kumily, Kerala 685535