Job Description

Key Responsibilities: Strategic Leadership and Planning: Develop and execute the overall service strategy in alignment with the company's goals and objectives. Identify opportunities for service growth and improvement. Analyze market trends and competitor activities to ensure the company's service offerings remain competitive. Develop and manage the service department's budget. Operational Management: Oversee the day-to-day operations of the service department, ensuring efficiency and effectiveness. Establish and monitor key performance indicators (KPIs) for the service team. Implement and maintain service policies, procedures, and standards. Ensure compliance with safety regulations and quality standards. Manage service schedules, resource allocation, and inventory. Customer Relationship Management: Build and maintain strong relationships with key clients. Ensure high levels of customer satisfaction through excellent service delivery. Address and resolve complex customer issues and escalations in a timely and professional manner. Gather customer feedback and use it to improve service offerings and processes. Team Leadership and Development: Recruit, train, and manage a high-performing service team. Set clear performance expectations, provide regular feedback, and conduct performance reviews. Foster a positive and collaborative work environment. Identify training and development needs of the team and implement relevant programs. Reporting and Analysis: Prepare regular reports on service performance, customer satisfaction, and financial results. Analyze data to identify trends and areas for improvement. Present reports to senior management. Collaboration: Work closely with other departments, to ensure a seamless customer experience Required Skills & Qualifications : Proven track record of successfully leading and managing a service department. Strong understanding of service operations, customer relationship management, and financial management. Excellent leadership, communication, and interpersonal skills. Problem-solving and decision-making abilities. Preferred Qualifications : Bachelors degree or Master’s degree in Electronics, Instrumentation, or a related technical field is required