JOB DETAILSRole: Product / Application SpecialistModality : GE UltrasoundLocation : Guwahati & Anywhere in UP, Haryana & PunjabWhy Genworks?At GenWorks, we strive to create relevant and affordable technology as solutions to improve clinical outcomes. The company was formed to improve the country's healthcare scenario and is backed by GE Healthcare to help fulfil its vision of 'At work for a healthier India'. Our USP is the comprehensive range of latest products & solutions we offer to our customers covering Radiology, Maternal & Infant care, Cardiology, Life Care Solutions, Women Cancer Screening, Newborn Screening and Lab solutions. With 350+ committed sales, service, product specialist and support employees across 115+ locations in emerging tier 2,3,4 geographies, we sincerely work for enabling customers success every day in the healthcare markets we serve.Do visit http://www.genworkshealth.com/ for further details.JOB DESCRIPTION:Application Specialist Key ResponsibilitiesShould be willing to learn and understand our products & their compelling stories.To be able to demonstrate product application before & after sales that leads to orders volumes in the assigned accounts/territory.Coordinate orders and sales forecasts within the applicable sales funnel tools and reports for in their assigned territory/accounts.Keep abreast with emerging development in the field.Should be willing to travel within base location & outside base location to support the business Team ConnectWork closely with sales team within the assigned area and contribute to account plans at accounts covered by account managers/executives.Represent the company at relevant medical conferences and technical exhibitions to promote product/solution and company.Enabling with CustomersOne Genworks Solution Approach:Ensuring to adopt One Genworks Solutions Approach by promoting our customer care area focused solutions, identifying, and creating differentiation to the solution offered.Demonstrating to show intent & effort as true Genworks Champion to constantly take our newly added solution to the customer and provide feedback on the proposed solution.Guidance MatrixEnsuring to understand the customers workflow by following Screening Solutions modality based guidance matrix for product positioning.You should ensure to leverage our vast product portfolios to cater customer segments across all modalitiesCollaboration:Initiating weekly product presentation discussion to promote new technology and leveraging vertical teams in the organization to establish product grounding in Screening Solutions.Process Adherence:Ensuring to adopt the company policies & processes, and adhere 100% operational compliances, legal & statutory compliances & quality management process, identify and report any quality or compliance concerns to take immediate actions. Ensuring to adhere to product demo & buy-back processes to drive efficiency in order processing.Ensuring daily activities / opportunities are updated on GW LIVE. Ensure data integrity on GW LIVE correct customer details, correct mapping of opportunities with their stages.Energizing Customer DelightCustomer Champion:Demonstrating as customer champion by understanding and empathizing with the customer, building trust, understanding the customers profile, expectations & challenges and proposing solution to solve customers issues, taking customer feedback, building strong relationship with frequent interactions, leading to high level of customer delight.Strong Organization Citizenship & Integrity:Working with the teams to solve problems and extend the support required.Ensuring to maintain high level of customers dignity and trust.Ensuring to maintain high integrity and ethics at all levels.Responsible to take ownership and accountability for the actions taken.Ideal Candidate Persona (Education, Work Experience, Skillset, Mindset) to be successful in the role:Relevant diploma/degree in a related field such as medical imaging, healthcareHave pride to work for a branded company and present screening solutions that are aimed for a healthier India.Excellent presentation skills: able to present ideas to customers in a way that produces understanding and impact.Able to travel without boundary.Excellent interpersonal and communication skills to effectively influence and build strong relationships with multiple stakeholders andShould practise integrity in terms of not disclosing business information or confidential information.Proven ability to impact and influence at all levels within the company to achieve optimal outcomes.Should adapt to a dynamic, fast paced and rapidly changing matrix environment

Flexible to TravelProduct to handle IVD and GWSO Product Business Importance of the Role: This role owns delivering service & service business results as per Operational Metrics defined below & meets the operating Business Plan of Genworks. Manages high level of Customer satisfaction through Service Excellence at assigned customer accounts/IB by driving various Operations parameters as per target. Also drive Commercial excellence through AMCs, CMCs, Part Sales, Accessories & Consumable Business time to time. Over a period of time becomes the Customer success leader & be the Point of contact by building strong relationship between Genworks & respective OEM. Key Responsibilities to Deliver (Daily, Weekly, Monthly, Quarterly, Annual):Timely installation, Troubleshooting and CalibrationPre-installation demos, checks and user maintenance training for instruments including primary level of application issues and standardisation handling. Troubleshoot Instrument related issues (break fix issues). Strive for customer success through solutions-based growth approach. Ideal Candidate Persona (Education, Work Experience, Skillset, Mindset) to be successful in the role:Diploma or Bachelor or master's degree in engineering from an accredited academic institution. Decent presentation & Articulation skills; able to present ideas to customers in a way that produces understanding and impact.Able to travel extensively without boundary.Ability to work with the team and follow up for deliverables daily over telecon/email.Excellent interpersonal and communication skills to effectively influence and build strong relationships with multiple stakeholders and confidential/sensitive information.Should adapt to a dynamic, fast paced and rapidly changing matrix environmentAbility to effectively network across a variety of teams to build solid relationships.Should have good analytical, problem solving and negotiation skills Key Competencies Ideal Candidate should demonstrate to be successful in the role:Customer-Focused Service : Has knowledge of the functions of our products/services and how our customers use them, develops strong & long-term working relationships with internal and external stakeholders/OEMs, anticipates what a customer might need & provides them without being asked, focuses on resolving customer queries quickly, sets clear expectations to customers about what can be provided, provides direct, informative & accurate responses to customers, ensures customers issue is correctly identified and remains focused on it until it is resolved Agility & Response to Change: Adapts easily to new situations & demands, looks at new possibilities, deals well with ambiguity, has patience in trying circumstances, shows composure under pressure, does multi-tasking, has a positive attitude towards change, anticipates & overcomes barriers to change, understands need for change & how they help in achieving organization goals, communicates positively to team members, sees the necessity for the organization to be flexible & agile, strongly focuses on maximising efficiency & enhancing overall quality. Accountability: Takes responsibility for achieving group goals, establishes, and uses dashboards & metrics to measure accomplishment of group goals and makes adjustments in work as needed, uses metrics and other resources to identify and resolve systemic issues, is aware of repercussions on missing revenues & strives to course correct to achieve target, is empowered to take decisions, takes personal accountability for own actions and errors.Relationship building: Looks to build trust with customers, demonstrates understanding of the customer's needs & expectations, builds strong relationships with multiple key influencers & maintains frequent interactions.Negotiation & Pricing: Represents company interests, achieves a win-win for customer & company, maintains price book pricing in the market, has a low frequency of requesting special pricing & maintains confidentiality of the same, applies different pricing strategies to proposed solutions.Planning & analysis: Understands the business need, organizational goals and how they translate into operational needs, is aware of the complete business cycle and possible bottlenecks in the process, works efficiently to reduce TAT, forecasts monthly in line with business expectations & revenue projections across modalities, tracks stock availability, leverages previous trends and metrics to improve operational capability provides early warning signals on risks, presents cash need by business, makes prudent & efficient business decisions on logistics & warehousing for each transaction, identifies risks affecting supply/delivery/customer demand.One-Genworks Solutions approach: Follows modality-based guidance matrix for product positioning by understanding customer's workflow, leverages vast product portfolio to cater to more customer segments across all modalities. Promotes customer care area focused solutions, identifies, and creates differentiation to the solutions offered, constantly takes newer solutions added to his/her portfolio to customers and provides feedback, shows intent & effort as a true GW championDiscipline towards Internal processes: Adopts company policies, utilizes required digital tools - CRM/ERP/E-commerce/OKR systems, first-time right for documentation for order processing & revenue recognition, adheres to sales, demo & buyback processes, complies with legal & statutory requirements, closure of customer AR.Domain Expertise: Provides reliable inputs in his/her domain of expertise and is able to explain the value proposition to the customer, is able to demonstrate & convince the value of the solution to customers, shows a willingness to learn & unlearn in the chosen domain.Strong Org Citizenship & Integrity: Treats people respectfully, is direct and honest yet sensitive while working with others, works together with colleagues to solve problems and provide leverage to any team, treats colleagues & customers with dignity and respect, and works without bias, is fully accountable for actions taken and ensures that they are in full compliance with the company's rules and regulationsCommitment to excellence: Is ambitious, pursues goals, maintains focus, demonstrates results in a variety of selling scenarios, is passionate about his/her role and continuous seeks to learn best practices and gain mastery.Customer Champion: Exhibits humility to listen, understand and empathise with the customer, goes over and beyond to delight the customer, putting the customer first for ALL decision making, understands the target customers profile/needs and pain points, has a strong pulse on competition, effectively prioritises the top customer problems that can have an impact in the market.

Administrative SupportPreparing and distributing sales reports, presentations, and documents.Maintaining accurate records of sales activities and customer interactions.Managing the sales database and CRM systems to track leads, opportunities, and sales progress.Assisting in the preparation of quotations, proposals, and contracts.Team CoordinationScheduling and organizing meetings, conferences, and appointments for the sales team.Coordinating with the service team, logistics, and other departments to fulfill customer orders.Following up on pending tasks or updates from the sales team and other departments.Providing training or onboarding support to new sales team members.Customer InteractionResponding to customer inquiries and directing them to the appropriate team member.Addressing customer concerns and ensuring timely resolution with support from relevant teams.Following up with clients regarding feedback, deliveries, or after-sales services.Lead and Opportunity ManagementAssisting the sales team in lead qualification and initial follow-up.Tracking and reporting on the status of leads, sales opportunities, and deals in the pipeline.Supporting marketing campaigns and tracking their impact on lead generation.Reporting and AnalysisCompiling and analyzing sales data to provide insights into team performance.Monitoring sales targets and highlighting any discrepancies or opportunities for improvement.Preparing forecasts, budgets, and progress updates for management.Process OptimizationIdentifying inefficiencies in the sales process and recommending improvements.Ensuring compliance with company policies, procedures, and legal requirements.Collaborating on the development of sales strategies and plans.Tools and ResourcesManaging tools, resources, and materials needed by the sales team.Staying updated on industry trends and competitors to provide relevant insights.

Business Importance of the Role: This is a business-critical role which will hone your Sales style, Team skills, KOL connect, Product Portfolio Maximization, P&L mindset and will transition you to grow up into bigger roles within Genworks. You will have to be grounded and pay attention to details as the role will be responsible for day-to-day operations rigor of your team to sell and manage execution, drive initiatives in support of the people plan, develop, and deploy the people strategy in partnership with the GEO CEO/vertical Heads and Corporate teams. Key Responsibilities to deliver (Daily, Weekly, Monthly, Quarterly, Annual): Effective Engagement with customer: Relationship Building Learn to Demonstrate building trust with customers by understanding the customers needs & expectations. Assist in Building strong relationships with multiple key influencers & maintains frequent interactions with the customers, leading to maintain customer relationship. Sales Approach Learn to Ensure to understand & present Genworks Value proposition and power of solutions in improving clinical outcomes, do initial product pitching and creates opportunity for cross-selling & upselling. Develop To have confidence to handle different sales scenarios, understand our Genworks Value proposition and power of solutions in improving clinical outcomes. Assist in achieving Annual and Quarterly revenue targets through prioritizing selling time to generate sales volume, account penetration and market penetration in the assigned territory Opportunity Management Learn how to Ensure to manage healthy sales funnel, & generating qualified leads through cold calling & converting to prospects, promoting Genworks Digital Marketing content to customers & demonstrating deal ingenuity Negotiation & Pricing Learning to represent the company’s interest and achieve win-win situation for the customer and organization by promoting our pricing strategies to the proposed solutions, maintains confidentiality, leading to low frequency of requesting special pricing. Objection Handling Presenting responses to objections & gains customer acceptance to proposed solutions. Enabling with Customer One Genworks Solution Approach: Ensuring adopt “One Genworks Solutions Approach” by promoting our customer care area focused solutions, identifying, and creating differentiation to the solution offered. Demonstrating to show intent & effort as true Genworks Champion to constantly take our newly added solution to the customer and provide feedback on the proposed solution Guidance Matrix Ensuring to understand the customer’s workflow by following modality-based guidance matrix for product positioning. You should ensure to leverage our vast product portfolios to cater customer segments across all modalities. Collaboration: Initiating weekly product presentation discussion to promote latest technology and leveraging vertical teams in the organization to establish product grounding Process Adherence: Ensuring to adopt the company policies & processes, and adhere 100% operational compliances, legal & statutory compliances & quality management process, identify and report any quality or compliance concerns to take immediate action. Ensuring to adhere to sales, product demo & buy-back processes to drive efficiency in order processing. Energizing Customer Delight Customer Champion: Demonstrating as customer champion by understanding and empathizing with the customer, building trust, understanding the customers profile, expectations & challenges and proposing relevant and propelling solutions Ideal Candidate Persona (Education, Work Experience, Skillset, Mindset) to be successful in the role: Any qualification(preferably in healthcare) with inclination towards Sales or BBA/MBA. Excellent presentation & Articulation skills; able to present ideas to customers in a way that produces understanding and impact. Able to travel without boundary. Proven ability to impact and influence at all levels within the company to achieve optimal outcomes. Should adapt to a dynamic, fast paced and rapidly changing matrix environment. Ability to effectively network across a variety of teams to build solid relationships. Capability and willingness to operate on both macro and micro issues. Sound analytical, problem solving and negotiation skills.

JOB DESCRIPTRION: Designation : Application Specialist Product Segment : Femtech + Ultrasound Key Responsibilities Should be willing to learn and understand our products & their compelling stories. To be able to demonstrate product application before & after sales that leads to orders volumes in the assigned accounts/territory. Coordinate orders and sales forecasts within the applicable sales funnel tools and reports for in their assigned territory/accounts. Keep abreast with emerging development in the field. Should be willing to travel within base location & outside base location to support the business Team Connect Work closely with sales team within the assigned area and contribute to account plans at accounts covered by account managers/executives. Represent the company at relevant medical conferences and technical exhibitions to promote product/solution and company. Enabling with Customers One Genworks Solution Approach: Ensuring to adopt One Genworks Solutions Approach by promoting our customer care area focused solutions, identifying, and creating differentiation to the solution offered. Demonstrating to show intent & effort as true Genworks Champion to constantly take our newly added solution to the customer and provide feedback on the proposed solution. Guidance Matrix Ensuring to understand the customers workflow by following Screening Solutions modality based guidance matrix for product positioning. You should ensure to leverage our vast product portfolios to cater customer segments across all modalities Collaboration: Initiating weekly product presentation discussion to promote new technology and leveraging vertical teams in the organization to establish product grounding in Screening Solutions. Process Adherence: Ensuring to adopt the company policies & processes, and adhere 100% operational compliances, legal & statutory compliances & quality management process, identify and report any quality or compliance concerns to take immediate actions. Ensuring to adhere to product demo & buy-back processes to drive efficiency in order processing. Ensuring daily activities / opportunities are updated on GW LIVE. Ensure data integrity on GW LIVE – correct customer details, correct mapping of opportunities with their stages. Energizing Customer Delight Customer Champion: Demonstrating as customer champion by understanding and empathizing with the customer, building trust, understanding the customers profile, expectations & challenges and proposing solution to solve customer’s issues, taking customer feedback, building strong relationship with frequent interactions, leading to high level of customer delight. Strong Organization Citizenship & Integrity: Working with the teams to solve problems and extend the support required. Ensuring to maintain high level of customer’s dignity and trust. Ensuring to maintain high integrity and ethics at all levels. Responsible to take ownership and accountability for the actions taken.