We are seeking a seasoned Salesforce Business Analyst with 6-8 years of experience to join our dynamic team. The ideal candidate should have extensive exposure to the Salesforce Cloud platform and a proven track record of collaborating with cross-functional teams to translate business requirements into effective Salesforce solutions. While experience in Presales and Account Management is beneficial. Additionally, familiarity with European and North American clients is highly desirable. If you are a proactive problem-solver with strong analytical skills and excellent communication, we encourage you to apply. Responsibilities: Create and maintain documentation such as process flows, workflows, security setups, and other configurations with support from the Development team. Conduct interviews, group sessions, and workshops to extract and analyze client requirements. Transform business requirements into technical terms for developers and testers. Hands on Experience with Lucid Chart to create Diagrams, Flow charts, Use case diagrams and able to map business requirements in the form of pictorial representation. Write detailed user stories adhering to the INVEST rule, ensuring crisp acceptance criteria and identifying dependencies among stories. Develop mockups, wireframes, UX designs, flowcharts, and diagrams to explain requirements effectively. Collaborate with the Project Manager to ensure a healthy and refined backlog for upcoming sprints. Prioritize and refine stories, prevent frequent changes to the sprint backlog, and maintain stories in the right priority. Work closely with the IT team, answering day-to-day questions around requirements and priorities. Collaborate with cross-functional teams to meet deadlines and project schedules. Perform User Acceptance Testing (UAT) in staging and obtain sign-offs before deploying functionality to production. Obtain acceptance from clients and ensure customer success from the BA perspective. Share ideas and best practices with the team, contribute to process improvement initiatives, and stay updated with industry trends and Salesforce updates Requirements: 6-8 years of experience as a Salesforce Business Analyst. Strong analytical and problem-solving skills with the ability to research and understand undocumented setups and applications. Working knowledge of agile methodologies. Flexibility to adapt to shifting priorities, ambiguity, and rapid changes. Excellent communication skills (verbal, written, and presentation). Proactive, organized, and collaborative approach with a can do attitude. Ability to work effectively in a team environment. Must hold relevant Salesforce Certification. Bachelors or Masters degree in Computer Science or Business Administration. Exposure to the Salesforce Cloud platform such as Sales, service, Community Exposure to Industry specific Cloud such as Health cloud, Financial Service cloud. Familiarity with European and North American clients. Experience in Presales and Account Management is a big plus. Certification: Relevant Salesforce Certification required Education: Bachelors or Masters in Computer Science or Business Administration

We are looking for a highly skilled Senior Salesforce Developer with a minimum of four years of experience. The candidate should have extensive expertise in Apex, Lightning Web Components (LWC), and Salesforce integration with external applications. The role involves designing, developing, and implementing solutions to enhance our Salesforce Service Cloud and Experience Cloud instances. Key Roles and Responsibilities: Salesforce Development: Design, develop, test, and deploy scalable solutions using Apex and LWC. Lead Salesforce development projects and provide consultation for technical solutions. Maximize Salesforce capabilities to improve business operations. Up to date with the latest features released by Salesforce. Engage with AI initiatives related to Salesforce. System Integration: Manage Salesforce integrations with external applications to ensure seamless data flow. Implement and optimize REST/SOAP APIs for connectivity with third-party systems. Omni-Channel: Configure Omni-Channel features to boost customer support and efficiency. Customize Omni capabilities to meet customer-specific requirements. Experience Cloud: Implement and manage Salesforce Experience Cloud components to foster engagement. Chat and CTI Integration: Implement and customize live chat integration solutions. Configure and integrate CTI systems to streamline the Support channels and enhance the routing/agent experience within Salesforce. Process Automation: Design and implement Salesforce automation using Flow to streamline processes. Continuously evaluate and optimize processes for improved efficiency and user experience. Collaboration and Communication: Work with cross-functional teams to gather and translate business requirements into technical designs. Communicate with stakeholders to ensure alignment with business objectives and timelines. Testing and Deployment: Conduct thorough testing of solutions and troubleshoot issues during development and post- deployment. Ensure compliance with Salesforce best practices and standards. Documentation and Training: Maintain detailed technical documentation for all developed solutions. Provide training and support to Salesforce users to maximize platform utilization. Qualifications: Bachelor s degree in Computer Science, Information Technology, or a related field. At least six years of hands-on Salesforce development experience. Expertise in Apex programming, Lightning Web Components (LWC), and Salesforce integrations. Experience with Salesforce Omni-Channel, Experience Cloud, chat integrations, and CTI systems. Strong knowledge of Flow for process automation. Preferred Salesforce Developer certifications. Excellent problem-solving skills and the ability to work independently and collaboratively. Strong written and verbal communication skills.