Global Engineer End User Experience

Job Description

Configure and maintain Nexthink platform & similar systems for real-time IT analytics and monitoring. Create and manage dashboards, reports, and alerts to track IT performance and user experience. Conduct root cause analysis and provide actionable insights to improve IT services. Monitor and analyze digital employee experience metrics. Identify and address issues impacting employee productivity and satisfaction. Develop and implement strategies to enhance the overall digital experience. Manage and configure/Integration of DEX tolols with Microsoft Intune for endpoint management and security. Deploy and manage applications, policies, and updates across devices using DEX and Intune. Ensure compliance with security standards and best practices. Collaboration and Support: Work closely with IT teams to implement and support DEX initiatives. Provide training and support to end-users and IT staff on Nexthink and Intune. Collaborate with stakeholders to understand and address their needs and concerns. Qualifications : Bachelors degree in Computer Science, Information Technology, or a related field. Proven experience with Nexthink and Microsoft Intune. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Skills Desired Communication Skills, IT Infrastructures, IT Operations, IT Service Management, Problem Solving Skills, System Integration, Vendor Management