Global Reward Operations Hub Team Lead

Job Description

Gurugram , Haryana, India The Global Reward Operations Hub Specialist is part of the Global Reward Operations Hub which is fully integrated into the AXA XL Global Reward team which consists of 15 colleagues and is part of the broader AXA XL global HR job family. The Reward function supports a total of 10 000 employees sitting in 28 countries. AXA XL organization is split in 4 regions (Americas, APAC & Europe, India & Poland, UK Lloyds). You will lead the Global Reward Operations Hub, overseeing efficient delivery of Compensation, Executive Compensation, LTIs, Benefits, Global Mobility, Rewards Contracting, and Procurement. Your role includes establishing standard operating procedures, managing a specialized team of five professionals, and fostering a collaborative environment. You will enhance operational effectiveness by simplifying processes, implementing new technologies, and ensuring accurate execution of total rewards operational activities. Additionally, you will manage vendor relationships for reward contracting and procurement, oversee invoicing, budgeting, and analytics efforts while serving as a point of contact for total rewards experts' requests. DISCOVER your opportunity What will your essential responsibilities include? Responsible for the Global Reward Operations Hub, ensuring effective delivery of Global Reward operational activities. In collaboration with Total Reward team members establish the Global Reward Operations Hub in India, including maintaining standard operating procedures for all total rewards processes and activities. Directly manage a team of five specialized total rewards professionals, providing mentorship, development and fostering a collaborative team environment. Assist in recruitment efforts by identifying key talent and participating in the hiring process to build a high-performing team. Ensure the team maintains versatile skills, in all critical areas of total rewards, reducing dependency on key individuals and allowing flexibility in workload management. Act as the main point of contact for total rewards inquiries to the Global Reward Operations Hub. Responsible for assigning tasks to team members based on their skillset and workload. Serve as an escalation point for complex total rewards issues, leveraging experience to resolve challenges efficiently. Responsible for enhancing operational effectiveness by identifying ways to simplify and standardize both existing and new total rewards processes / activities and, where approved, implementing the required improvements. Identify ways of using new existing technologies to continue effectiveness/automatization improvement and where approved, implementing them. Lead the successful delivery of total rewards operational processes and activities in accordance with agreed service and accuracy standards. Compensation & Executive Compensation e.g., annual compensation review process, job evaluations, benchmarking, market data submission, executive pay initiatives, Fair Pay analysis, Pay range creation and maintenance, LTI administration. Global Mobility e.g., payroll, tax reporting & budget management, policy interpretation, and relocation services. Job architecture governance, tools development and maintenance, data quality and analysis. Vendor and provider management activities including requests for proposals, new vendor onboarding, monitoring existing vendor SLAs, supporting data privacy and/or cyber security annual reviews, and resolving vendor ‐ performance ‐ related issues. Invoicing & budgeting activities including setting up/amending purchase orders, processing vendor invoices, updating centralized budgets, dealing with vendor and/or Accounts Payable queries. Reporting and analytics activities including data submissions to external providers/advisors, running surveys and/or analyzing the results. Responses to basic or initial inquiries (i.e., Tier 1) from colleagues and HR teams. SharePoint content activities including supporting teams to add/update/remove content and periodic reviews ensuring all content is up to date. You will report to Senior Compensation Partner. SHARE your talent We’re looking for someone who has these abilities and skills: Required Skills And Abilities Proven experience managing a centralized operations team responsible for complex, global processes and activities. A process improvement mindset able to identify and implement practical improvements quickly, at scale, and without impacting overall quality. Excellent understanding of total rewards practices, including compliance requirements. Proven experience working with cross-functional teams (e.g., Finance, Human Resource etc.) in a global and matrixed organizational structure. Experience in project management. Effective ability to mentor and develop team members, fostering a culture of continuous learning. People management skills. Excellent analytical and problem-solving abilities. Proficiency in HRIS and analysis tools. Effective communication and stakeholder management skills. Excellent spoken and written English. Innovation and results oriented. Be able to manage uncertainty. Desired Skills And Abilities Ideally, experience establishing a new centralized team and successfully transitioning processes from Center of Expertise teams within a short timeframe. FIND your future AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com Inclusion & Diversity AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe Robust support for Flexible Working Arrangements Enhanced family friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl.com/about-us/inclusion-and-diversity . AXA XL is an Equal Opportunity Employer. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action : We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving. For more information, please see axaxl.com/sustainability. Flexible Work Eligible Flexible Work Schedule AXA XL is an Equal Opportunity Employer. Location IN-HR-Silokhera Gurgaon Job Field Human Resources Schedule Full-time Job Type Standard