Reports To: Director of Business Development / General Manager Job Summary: The Business Development Manager is responsible for identifying and developing new business opportunities, establishing and maintaining relationships with potential clients, partners, and stakeholders, and driving revenue growth for the gaming and entertainment facility. This role requires a strategic thinker with excellent communication skills and a strong understanding of the gaming and entertainment industry. Key Responsibilities: Business Development: Identify and pursue new business opportunities and markets to drive revenue growth. Conduct market research to identify trends, customer needs, and competitive landscape. Develop and implement strategic plans to achieve business development goals. Client Relationship Management: Build and maintain strong relationships with potential and existing clients, partners, and stakeholders. Conduct regular meetings and presentations to promote the facility s services and offerings. Address client inquiries, concerns, and feedback in a professional and timely manner. Sales and Revenue Generation: Develop and execute sales strategies to achieve revenue targets. Prepare and present sales proposals, contracts, and agreements. Negotiate terms and conditions with clients and partners to secure profitable deals. Marketing and Promotions: Collaborate with the marketing team to develop and implement marketing campaigns and promotions. Identify opportunities for cross promotions and partnerships to enhance brand visibility and reach. Attend industry events, trade shows, and conferences to network and promote the facility. Strategic Planning: Develop and implement business development plans and initiatives aligned with the company s strategic goals. Monitor and analyze the performance of business development activities and adjust strategies as needed. Prepare regular reports on business development activities, progress, and results. Team Collaboration: Work closely with internal teams, including operations, marketing, and finance, to ensure alignment and support for business development initiatives. Provide guidance and support to junior business development staff as needed. Qualifications: Education: Bachelor s degree in Business Administration, Marketing, or a related field. MBA preferred. Experience: Minimum of 5 years of experience in business development, sales, or a related role, preferably in the gaming and entertainment industry. Skills: Strong business acumen and strategic thinking abilities. Excellent communication, negotiation, and presentation skills. Proven track record of achieving sales targets and driving revenue growth. Ability to build and maintain relationships with clients, partners, and stakeholders. Proficiency in CRM software and other business development tools. Strong analytical and problem solving skills. Personal Attributes: Self motivated and results oriented. High level of professionalism and integrity. Ability to work independently and as part of a team. Strong organizational and time management skills. Adaptability and flexibility in a dynamic environment. Working Conditions: This position may require travel to meet with clients, attend industry events, and explore new business opportunities. The Business Development Manager will work in an office environment but may also need to visit various areas of the facility.

Job Summary: The Business Development Manager B2B is responsible for identifying, pursuing, and closing business opportunities within the gaming and entertainment sector. This role focuses on creating partnerships with corporate clients, resellers, and distributors while ensuring sustainable revenue growth. The ideal candidate will have strong B2B sales expertise, a deep understanding of the gaming industry, and the ability to develop tailored solutions to meet client needs. Key Responsibilities: Market Analysis Strategy Development: Conduct in depth market research to identify potential corporate clients, emerging trends, and growth opportunities in the B2B space. Develop and implement strategies to penetrate the B2B market and maximize revenue potential. Lead Generation Client Acquisition: Identify and approach corporate clients, resellers, and distributors in the gaming and entertainment industry. Build and maintain a pipeline of prospective business leads through networking, events, and outreach. Partnership Development: Establish and nurture long term partnerships with key stakeholders, including gaming arcades, event organizers, corporate teams, and technology providers. Collaborate with partners to introduce customized gaming and entertainment solutions for their needs. Sales Revenue Management: Meet and exceed B2B sales targets by presenting and selling gaming and entertainment products and services. Develop pricing models, negotiate contracts, and close deals to ensure profitable partnerships. Collaboration with Internal Teams: Work closely with marketing, operations, and product teams to align business strategies and ensure seamless service delivery to B2B clients. Provide market feedback to refine products and services based on client needs. Proposal Development Presentation: Draft and present professional proposals tailored to the needs of corporate clients and partners. Conduct product demonstrations and showcase the value of gaming and entertainment solutions in B2B settings. Client Relationship Management: Maintain excellent relationships with existing clients to encourage repeat business and referrals. Regularly communicate with clients to understand their evolving needs and recommend additional solutions. Reporting Analysis: Track and report key performance indicators (KPIs) and sales metrics. Provide insights on sales forecasts, market conditions, and competitor activity to senior management. Required Qualifications: Education: Bachelor s degree in Business Administration, Marketing, or related field (MBA preferred). Experience: 4+ years of B2B sales or business development experience, preferably in gaming, entertainment, or a related industry. Proven track record of successfully building and scaling B2B partnerships. Skills: Strong understanding of the gaming and entertainment industry. Excellent negotiation, communication, and interpersonal skills. Strategic thinker with the ability to drive results and achieve targets. Experience using CRM tools (e.g., Salesforce, HubSpot) and sales reporting software. Strong networking and relationship building capabilities. Key Performance Indicators (KPIs): Revenue generated from B2B clients and partnerships. Number of new corporate partnerships established. Client satisfaction and retention rates. Sales cycle duration and deal closure rate. Market share growth in the B2B segment.

Job Summary: The Store Keeper is responsible for the efficient management and control of the store, ensuring the proper receipt, storage, and distribution of gaming equipment, supplies, and merchandise. The role involves maintaining accurate inventory records, ensuring stock levels are adequate, and facilitating the smooth operation of the gaming centers activities. Key Responsibilities: Inventory Management: Receive and inspect all incoming goods, verifying quantities, and ensuring items meet quality standards. Properly store gaming equipment, supplies, and merchandise in designated areas. Maintain accurate inventory records, updating the system with received and issued items. Conduct regular stock counts and reconcile physical inventory with system records. Stock Control: Monitor inventory levels and reorder items as necessary to avoid stockouts. Manage stock rotation to ensure items are used in a timely manner and minimize wastage. Implement and maintain inventory control procedures to prevent theft, loss, or damage. Distribution: Prepare and distribute gaming equipment and supplies to different departments as required. Ensure timely and accurate delivery of items to the relevant sections of the gaming center. Coordinate with the Operations Manager to fulfil special requests or urgent requirements. Record Keeping: Maintain accurate records of all transactions, including receipts, issues, and transfers. Generate inventory reports, providing insights into stock levels, usage patterns, and discrepancies. Keep documentation organized and easily accessible for audits and reviews. Safety and Compliance: Ensure the store is kept clean, organized, and compliant with health and safety regulations. Follow all company policies and procedures related to inventory management and control. Report any irregularities, damages, or safety concerns to the appropriate authority. Customer Service: Assist other staff members with inventory-related queries or requests. Provide excellent customer service when interacting with external suppliers or vendors. Qualifications: Education: High school diploma or equivalent. A degree or certification in inventory management, logistics, or a related field is preferred. Experience: Proven experience as a Store Keeper, Inventory Manager, or similar role, preferably in a gaming, retail, or entertainment environment. Skills: Strong organizational and time-management skills. Excellent attention to detail and accuracy. Proficiency in inventory management software and Microsoft Office Suite. Good communication and interpersonal skills. Ability to work independently and as part of a team. Working Conditions: May require working evenings, weekends, and holidays, depending on the gaming centers operating hours. Exposure to various environmental conditions, including dust, noise, and varying temperatures. Performance Metrics: Accuracy of inventory records. Timeliness and efficiency of stock distribution. Compliance with safety and inventory control procedures. Feedback from internal departments and managers.

Role responsibilities Proactively sourcing and generating and identify leads for party bookings through various channels such as online platforms, referrals, partnerships, and networking. Following up with leads in a timely manner and effectively converting them into confirmed bookings. Promote and sell our party packages, upselling additional services and offerings to maximize revenue. Provide excellent customer service by promptly responding to inquiries, addressing concerns, and guiding customers through the party planning process. Collaborate with internal teams, including operations and event planning, to ensure seamless coordination and execution of parties. Conduct thorough needs assessments and consultations with customers to understand their party requirements and preferences. Create customized party proposals and quotes based on customer needs, ensuring accuracy and attention to detail. Follow up with leads in a timely manner, nurture relationships, and effectively close sales to achieve monthly/quarterly targets. Maintain accurate records of sales activities, customer interactions, and pipeline management using CRM software.. Requirements: Previous experience in sales, preferably in the hospitality, event planning, Banquet sales, or party industry. Strong interpersonal and communication skills, with the ability to build rapport and effectively present ideas to customers. Proven track record of meeting or exceeding sales targets and driving revenue growth. Excellent organizational and time management skills to handle multiple leads, tasks, and priorities simultaneously. Ability to work independently as well as collaboratively within a team-oriented environment. Knowledge of party planning logistics and an understanding of customer preferences for party themes, activities, and offerings. Proficiency in using CRM software and other sales tools to manage leads, track progress, and generate reports. Flexibility to work evenings, weekends, and holidays as required to accommodate customer schedules and event needs. High energy, enthusiasm, and a passion for delivering exceptional customer experiences. Join our dynamic and growing team, and be part of creating unforgettable party experiences for our customers.

Roles Responsibilities: Lead Generation: Conduct outbound calls to potential customers to generate leads and qualify prospects. Utilize various lead sources and databases to identify new opportunities. Product Knowledge: Develop a deep understanding of our products/services to effectively communicate features and benefits to potential customers. Stay updated on product enhancements and modifications. Sales Pitch: Deliver compelling sales pitches to engage and persuade potential customers. Adjust sales approach based on the needs and interests of the prospect. Relationship Building: Build and maintain strong relationships with customers through effective communication and follow-up. Provide accurate and timely information to customers to address inquiries and concerns. Sales Targets: Meet or exceed monthly and quarterly sales targets. Track and report sales performance using the CRM system. Collaboration: Work collaboratively with the sales team to share insights and strategies. Collaborate with other departments to ensure customer satisfaction and problem resolution. Qualifications: Proven experience in outbound sales or telemarketing. (Freshers can also apply) Excellent communication and interpersonal skills. Goal-oriented with a track record of meeting or exceeding sales targets. Familiarity with CRM software and sales processes.

Key Responsibilities: Talent Acquisition: Collaborate with hiring managers to understand staffing needs and develop effective recruitment strategies. Source, screen, and interview candidates to assess their qualifications and fit for the organization. Candidate Experience: Ensure a positive and engaging candidate experience throughout the recruitment process. Provide timely and constructive feedback to candidates. Employer Branding: Contribute to the development and execution of employer branding initiatives to position the company as an employer of choice in the gaming and entertainment sector. Leverage social media and industry events to enhance the companys visibility. Collaboration with Hiring Managers: Build strong relationships with hiring managers to understand their team dynamics and recruitment needs. Provide guidance to hiring managers on effective interviewing techniques and best practices. Diversity and Inclusion: Actively promote diversity and inclusion in the recruitment process. Identify and implement strategies to attract a diverse pool of candidates. Qualifications: Bachelors degree in Human Resources, Business, or a related field. Proven experience as an HR Recruiter, preferably in the Hospitality industry. Familiarity with industry-specific roles and requirements. Skills: Strong interpersonal and communication skills. Ability to navigate and leverage social media for recruitment purposes. Familiarity with applicant tracking systems and recruitment tools. High level of confidentiality and professionalism.

Job Summary: The Strategic Alliance Manager will be responsible for building and managing partnerships with external organizations, enhancing business opportunities, and driving revenue growth for the company. This role involves identifying potential partners, negotiating collaborations, and managing relationships to maximize strategic value. The ideal candidate should have a strong understanding of the gaming and entertainment industry, excellent negotiation skills, and the ability to identify mutually beneficial opportunities. Key Responsibilities: Partnership Development: Identify and evaluate potential partnerships and alliances within the gaming and entertainment sector. Conduct market research to determine opportunities for strategic collaborations. Relationship Management: Build and maintain strong relationships with existing and potential partners. Serve as the primary point of contact for all alliance-related activities. Negotiation and Contracts: Lead negotiation processes to secure favorable terms for partnerships and agreements. Draft, review, and manage partnership contracts and ensure compliance. Strategic Planning: Develop and execute strategies to grow revenue and enhance brand presence through alliances. Align partnership objectives with the company s overall business strategy. Performance Monitoring: Track and report the performance of strategic alliances and partnerships. Ensure that partnerships deliver measurable value and achieve targeted goals. Cross-Functional Collaboration: Work closely with marketing, sales, product development, and other departments to ensure successful implementation of partnerships. Align alliance activities with internal stakeholders to optimize outcomes. Industry Engagement: Represent the organization at industry events, conferences, and meetings to build networks and identify opportunities. Qualifications Skills Required: Education: Bachelor s degree in Business Administration, Marketing, or related field (MBA preferred). Experience: 4-7 years of experience in strategic alliances, business development, or related roles. Proven experience in the gaming and entertainment industry is preferred. Skills: Strong negotiation and deal-closing skills. Excellent communication and interpersonal abilities. Analytical mindset with the ability to assess and measure partnership success. Strong organizational and project management skills. Knowledge of gaming trends and emerging technologies in the entertainment industry. Key Performance Indicators (KPIs): Number of successful partnerships established. Revenue growth generated through alliances. Retention and performance of existing partnerships. ROI on strategic partnerships. Timely delivery and implementation of partnership agreements.

Key Responsibilities: Campaign Strategy Management: Develop and execute performance marketing strategies across platforms like Google Ads, Meta (Facebook, Instagram), TikTok, YouTube, and other relevant gaming channels. Manage and optimize campaigns for user acquisition, revenue growth, and return on investment (ROI). Data-Driven Decision Making: Track and analyze campaign performance metrics (CPC, CTR, CPA, ROAS) to identify trends and improve effectiveness. Use A/B testing to optimize ad creatives, audience targeting, and landing pages. Audience Targeting: Identify and segment target audiences based on behavior, demographics, and engagement patterns within the gaming and entertainment ecosystem. Implement retargeting strategies to re-engage users and increase lifetime value (LTV). Collaboration with Creative Teams: Work closely with designers and content creators to develop engaging ad creatives tailored to specific campaigns. Ensure that creative assets align with the brand s voice and resonate with the gaming audience. Budget Management: Allocate and manage the performance marketing budget to maximize ROI while ensuring adherence to financial guidelines. Forecast campaign budgets and prepare periodic reports on budget utilization. Platform Expertise: Stay updated on the latest digital marketing trends, tools, and platform algorithms to ensure campaigns remain competitive. Leverage gaming-focused platforms and ad networks (e.g., Unity Ads, AppLovin, and others) for targeted outreach. Performance Reporting: Provide detailed reports on campaign performance and actionable insights to stakeholders. Share recommendations for scaling campaigns, improving ROI, and exploring new marketing opportunities. User Acquisition Retention: Develop and implement strategies for acquiring new users and retaining existing ones through paid campaigns and growth strategies. Collaborate with CRM teams to support loyalty and engagement programs. Required Qualifications: Education: Bachelor s degree in Marketing, Business Administration, or a related field. (MBA preferred). Experience: 4+ years of experience in performance marketing, preferably in the gaming and entertainment industry/Retail/FMCG/FB Proven experience managing large-scale campaigns with significant budgets. Skills: Proficiency in using digital advertising platforms like Google Ads, Facebook Ads Manager, TikTok Ads, and programmatic platforms. Advanced knowledge of analytics tools (Google Analytics, Appsflyer, Adjust). Strong understanding of paid user acquisition, retention, and monetization strategies. Excellent analytical and problem-solving skills with a data-driven mindset. Key Performance Indicators (KPIs): Cost per Acquisition (CPA) and Return on Ad Spend (ROAS). Campaign Click-Through Rate (CTR) and Conversion Rate. Number of new users acquired through paid channels. Increase in active users, engagement rate, and user retention. Budget utilization efficiency.

The Food Court Manager will be responsible for overseeing all aspects of food and beverage operations within our food court, including vendor management, menu development, quality control, and guest service. The ideal candidate will have a passion for hospitality, strong leadership skills, and a proven track record of success in managing food service operations in a fast-paced environment. Key Responsibilities: Vendor Management: Identify, select, and negotiate contracts with food vendors, ensuring a diverse and high-quality selection of culinary offerings to meet guest preferences and dietary requirements. Establish and maintain strong relationships with vendors, addressing any issues or concerns promptly and ensuring compliance with contractual agreements and quality standards. Menu Development and Pricing: Collaborate with vendors and culinary team to develop and update food and beverage menus, incorporating seasonal ingredients, culinary trends, and guest feedback to enhance offerings and drive sales. Set menu prices based on food costs, market trends, and competitive analysis, optimizing profitability while ensuring value for guests. Quality Control and Standards: Implement and enforce standard operating procedures (SOPs) for food preparation, handling, and service, ensuring compliance with health and safety regulations, sanitation standards, and company policies. Conduct regular inspections and quality checks of food products, presentation, and service to maintain high standards of quality, consistency, and guest satisfaction. Team Leadership and Training: Recruit, hire, train, and supervise food court staff, providing ongoing coaching, performance feedback, and development opportunities to foster a motivated and high-performing team. Lead by example, demonstrating professionalism, positivity, and a strong work ethic, and instil a culture of excellence and teamwork among staff. Guest Service and Satisfaction: Monitor guest feedback and satisfaction levels, addressing any concerns or issues promptly and proactively to ensure a positive and memorable dining experience for guests. Implement strategies to enhance guest service, such as staff training programs, service recovery procedures, and guest loyalty initiatives, to drive customer satisfaction and repeat business. Financial Management: Develop and manage the food court budget, tracking expenses, revenues, and profitability metrics to achieve financial targets and maximize operational efficiency. Analyze sales data, inventory levels, and cost of goods sold (COGS) to identify opportunities for cost savings, revenue growth, and process improvements. Qualifications: Bachelors degree in Hospitality Management, Culinary Arts, Business Administration, or related field (preferred). Proven experience in food service management, preferably in a high-volume food court, restaurant, or hospitality setting. Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team of employees. Excellent organizational and time management abilities, with the capacity to prioritize tasks and manage multiple projects simultaneously. Knowledge of food safety regulations, sanitation standards, and industry best practices, with certification in food handling and safety (e.g., ServSafe) preferred. Customer-focused mindset with a passion for delivering exceptional service and creating memorable dining experiences for guests. Flexibility to work evenings, weekends, and holidays as needed to accommodate business operations and special events.

Job Summary: The Banquet Manager is responsible for overseeing all aspects of banquet operations, ensuring the highest level of service for events and functions within the gaming and entertainment venue. This includes managing staff, coordinating with clients, and ensuring seamless execution of events from planning through to completion. Key Responsibilities: Event Planning and Coordination: Collaborate with clients to understand their needs and preferences for banquets and events. Plan and coordinate all aspects of events including menu selection, room setup, audiovisual requirements, and entertainment. Ensure all details are accurately communicated to relevant departments and staff. Staff Management: Recruit, train, and supervise banquet staff including servers, bartenders, and setup crew. Schedule staff for events, ensuring adequate coverage and efficient operation. Monitor staff performance and provide coaching and feedback to ensure high standards of service. Operational Management: Oversee the setup, execution, and breakdown of events. Ensure all equipment and facilities are in good working order and set up correctly. Manage inventory of banquet supplies and equipment, ensuring adequate stock levels and timely replenishment. Customer Service: Provide excellent customer service, addressing any issues or concerns promptly and professionally. Ensure client satisfaction by delivering high-quality service and exceeding expectations. Gather feedback from clients and guests to continuously improve banquet services. Compliance and Safety: Ensure all banquet operations comply with health, safety, and hygiene regulations. Implement and enforce company policies and procedures related to banquet operations. Conduct regular inspections and risk assessments to maintain a safe environment for staff and guests. Qualifications: Education: Bachelor s degree in Hospitality Management, Event Management, Business Administration, or a related field. Experience: Proven experience as a Banquet Manager or similar role in the hospitality, gaming, or entertainment industry. Skills: Strong organizational and time-management skills. Excellent communication and interpersonal skills. Ability to manage and motivate a team. Proficiency in event planning software and Microsoft Office Suite. Strong problem-solving abilities and attention to detail. Working Conditions: Flexible working hours, including evenings, weekends, and holidays, to accommodate event schedules. Exposure to a variety of environments, including loud noise levels, varied lighting, and different temperature settings. Performance Metrics: Client satisfaction ratings and feedback. Successful execution of events within budget and on schedule. Staff performance and retention rates. Financial performance of banquet operations (revenue and profit margins).

Revenue Growth & Sales Strategy: Develop and execute business development strategies to drive revenue and market expansion. Identify potential clients, partners, and opportunities for business growth. Meet and exceed sales targets through effective client engagement. Partnerships & Alliances: Build and maintain relationships with key stakeholders, gaming companies, and entertainment brands. Negotiate and finalize deals to expand business opportunities. Collaborate with marketing teams to create promotional strategies. Market Research & Competitive Analysis: Conduct thorough market research to understand industry trends and customer needs. Analyze competitor activities and create strategies to stay ahead in the market. Identify gaps in the gaming industry and propose innovative solutions. Client Relationship Management: Engage with potential and existing clients to maintain strong business relationships. Understand client needs and offer customized solutions to enhance their experience. Ensure high customer satisfaction and repeat business. Event & Promotional Activities: Plan and execute promotional campaigns and gaming events. Collaborate with the marketing team to enhance brand visibility. Represent the company at industry events and networking opportunities. Key Skills & Qualifications: Bachelors/Master s degree in Business Administration, Sales, Marketing, or related field. Proven experience in business development, sales, or partnerships in the gaming or entertainment industry. Strong negotiation, communication, and relationship-building skills. In-depth understanding of the gaming industry, market trends, and customer behavior. Ability to work in a fast-paced, target-driven environment. Passion for gaming and knowledge of the latest industry trends.

Leadership Skills Team Management Gaming Operations Knowledge Customer Handling Skills Problem-Solving Abilities Communication Skills Conflict Resolution Performance Management Training & Development Sales & Target Achievement Inventory Management Technical Support Knowledge (for gaming machines) Time Management Quality Control & Customer Experience Reporting & Documentation

Responsibilities: Stand or sit behind table and operate games Handling Customer on floor. Operate table games. Solving customer query. Attend customers with greetings Taking care of game handling Assist customers in games Escalate issues to TL when required Worked in a variety of capacities to include, ticket taker, ushering, game operations, security, etc. Perform repair on game operations and correct issues to insure proper functioning. Assist with game operations, include contestant and selection and prop set-up. Skills Required: Pleasant Personality Good Communication Skills Extrovert Personality Multitasker Education: 12th/ BHM/ Graduation

Role & responsibilities Manage large amounts of inbound and outbound calls in a timely manner Follow communication scripts when handling different topics Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Preferred candidate profile Previous experience in a customer support role Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively High school degree

Responsibilities: Greeting customers and taking orders Preparing and serving food and beverages Operating cash registers and handling payments Maintaining cleanliness and organization of dining areas Stocking and restocking supplies and inventory Providing customer service and addressing customer concerns Ensuring compliance with health and safety regulations Requirements: Knowledge of food and beverage service and preparation techniques. Ability to work in a fast-paced, dynamic environment Strong customer service and interpersonal skills Ability to communicate effectively with customers and team members

Key Responsibilities: 1. Operational Strategy: Develop and implement strategic plans for operational efficiency and effectiveness. Collaborate with leadership to align operations with overall business objectives. 2. Team Leadership: Lead and manage a high-performing operations team. Foster a positive and collaborative team culture to drive productivity and innovation. 3. Process Optimization: Identify opportunities for process improvement and optimization. Implement efficient operational processes to enhance overall performance. 4. Quality Assurance: Establish and maintain quality standards for operations. Monitor and evaluate the quality of products, services, and customer experiences. 5. Resource Management: Allocate resources effectively to meet operational demands. Collaborate with other departments to ensure resource alignment with business needs. 6. Budget Management: Develop and manage budgets for operational activities. Monitor and control operational expenses. 7. Risk Management: Identify and mitigate operational risks. Implement strategies to ensure business continuity. 8. Compliance: Ensure compliance with industry regulations and internal policies. Keep abreast of changes in regulations affecting the gaming and entertainment industry. 9. Cross-functional Collaboration: Collaborate with other departments, including marketing, sales, and technology, to drive cohesive operations. Participate in strategic planning sessions with cross-functional teams. Qualifications: Bachelor's degree in Business, Operations Management, or IHM/BHM years of experience in operations management, preferably within the gaming & entertainment industry/Hospitality Industry Proven track record of leading successful operational teams and initiatives. Strong strategic thinking, problem-solving, and decision-making skills. Excellent communication and interpersonal abilities.