Job Description

About the Business: As India's largest manufacturer of forklift trucks, Godrej Material Handling offers an extensive range of forklifts, which include electric, LPG, and diesel counterbalanced forklifts up to 25 tonne capacity, warehouse trucks, and specialised trucks for specific applications. The business also designs and manufactures accessories to address a wide range of handling applications besides offering accessories made by specialists. The business offers lease, hire-purchase, and sale of pre-owned equipment as well as service maintenance programs through a network of 16 branches and over 45 dealers across India. The business exports to over 40 countries across Asia, the Middle East, Africa, Latin America and Europe and holds ISO 9001-2008, ISO 14001-2004 and OHSAS 18001-2007 quality assurance certificates awarded by TUV Nord. With the help of international partners, like Crown, Komatsu, Hubtex, Tennant, Merlo, Iteco and Harlan, Godrej Material Handling offers a one-stop solution for its customers. Key Result Areas: - Manage ERP (Enterprise Resource Planning) system, including Power BI (Business Intelligence). - Manage and develop CRM (Customer Relationship Management) - Organizational Imperatives Job Profile: The incumbent would be responsible for the following: 1. Manage ERP (Enterprise Resource Planning) system, including Power BI (Business Intelligence) a) Managing Domestic and Exports MIS (Management Information System) b) Maintaining industry association data, prepare required reports c) Managing Power BI dashboards for information sharing, decision making d) Coordinating with relevant GITL teams for ERP issue resolution e) Performing Sales & Marketing testing activity for new initiatives f) Driving RFQ creation, development, testing and deployment of new functionalities / requirements in ERP, with GITL g) Maintaining ERP customer master data h) Order book maintenance i) Maintaining ERP data archival process j) Being the Marketing lead for ERP data transfer and set-up for Khalapur 2. Manage and develop CRM (Customer Relationship Management) a) Performing CRM admin role - User management, role management, license management - Providing user support and training continually -Resolving user issues with user, GITL or CRM provider - Monitoring adoption and usage in Sales network including channel partners - CRM database maintenance - Pricelist management in CRM - Supporting to order booking team b) Managing new requirements, modifications in CRM - Driving new requirement definition, manage JIRA (Ask Long form), discuss with GITL / CRM provider (requires understanding of business processes and user needs) - Ensuring timely delivery of JIRAs - Creating and running test scenarios in UAT (User Acceptance Testing), SIT (System Integration System) environments - Managing go live roll-out schedule and user testing, ensuring full scale deployment - Conducting periodic reviews with user groups, GITL, CRM provider - Preparing SOPs for new developments, guide user teams c) Managing CRM dashboards -static and Analytic Studio d) Managing dispatch documentation in CRM 3. Organizational Imperatives a) Actively participating and originating Kaizen b) Actively involving in Business Excellence initiatives c) Adhere to Compliance and Safe Working Environment