We are seeking a motivated and driven account manager to join our Delivery team. This role is ideal for someone with client engagement and business development experience. Those who are driven by targets and building relationships will do well.What we expectClient EngagementSetting up new clients in the system based on services soldContinuous and regular cadence of connecting with the client to ensure service delivery and gathering feedback from executed servicesBeing a partner to the client in supporting their people goals, including but not limited to the services we have signed on forSourcing testimonials from clients that showcase how Kelp is supporting the organizationConducting quarterly business reviews to share updates on how Kelp is performing and where are opportunities for further engagementCoordinating with Finance to ensure invoices are received and paid on timeBusiness DevelopmentUnderstanding the various offerings that Kelp has to be able to pitch the sameUnderstanding the clients business and identifying opportunities where Kelp can support themKeeping the client informed about Kelp services and qualifications to build the organizations trust Identifying new opportunities to upsell and cross sell Kelp servicesKeeping the CRM and other trackers and tools updated in a timely and informative mannerTeam ManagementWorking with the operations team to deliver services agreed uponBuilding depth of knowledge for each of the Kelp services offered Sharing ideas and suggestions with the Products team for new service lines or extensions of existing onesSharing feedback on services rendered with the Products team for refining services offeredCollaborating with team members to ideate and share best practices for client engagement and business developmentWhat will make you successful in this role- Strong communication skills, written and verbal- Prior experience in business development and client management- Being self-driven and taking ownership of work product- Being process oriented and having an eye for details- Having a collaborative and inquisitive approach to the tasks assignedRequirements- A Bachelors or higher degree in Business, Business Administration or related field- 3+ years in a client facing role that included business development- Experience in the HR field is a plus