Graduate Trainee, Customer Success

Job Description

Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value. Customer engagement: Support Internship Location: CIDC, IN-Bangalore About Calix Calix is a global leader in cloud and software platforms, enabling service providers to simplify operations, innovate faster, and deliver exceptional subscriber experiences. As a Support Engineer Intern, you will have the opportunity to work with industry-leading technologies and contribute to world-class customer support operations. We are looking for 2024/2025 MBA graduates to join our Support Engineering team as interns. In this role, you will provide technical support for Calix access platforms and cloud platforms, assisting our customers with troubleshooting and resolving issues efficiently. This position offers an opportunity to gain hands-on experience with networking and cloud technologies while working in a customer-focused environment. Responsibilities Provide assistance in troubleshooting and resolving technical issues related to Calix access and cloud platforms. Collaborate with senior engineers to analyse, diagnose, and document support cases. Acquire and apply industry best practices in networking, cloud technologies, and customer support. Communicate effectively with customers to gather information and provide updates. Work in collaboration with cross-functional teams to ensure high-quality support and service delivery. Participate in training sessions to enhance both technical and professional skills. Technical Skills Education: MBA or related fields – Graduating Class of 2024/2025. Technical Knowledge: Basic to intermediate understanding of networking concepts (IP, routing, switching), cloud computing, and Linux. Problem-Solving Skills: Ability to analyze issues and think critically to provide solutions. Focus/Interest: Cloud-based technology with client/server architecture and remotely connected devices. Communication Skills: Strong oral and written communication skills, able to be concise and effective. Interpersonal Skills: Self-awareness and ability to build and maintain relationships. Clarity: Ability to explain technical concepts in simple and clear terms. Cultural Fit: Values teamwork and collective success, while constantly improving oneself for the benefit of the team. Team Player: Ability to work effectively in a collaborative environment. Eagerness to Learn: Passion for technology and willingness to quickly learn new skills. Why Join Us? Hands-on exposure to cutting-edge networking and cloud technologies. Mentorship and training from experienced industry professionals. Opportunity to work with a global team and gain international experience. Potential career growth opportunities within Calix post-internship. About Us PLEASE NOTE: All emails from Calix will come from a '@calix.com' email address. Please verify and confirm any communication from Calix prior to disclosing any personal or financial information. If you receive a communication that you think may not be from Calix, please report it to us at talentandculture@calix.com . Calix delivers a broadband platform and managed services that enable our customers to improve life one community at a time. We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences. This is the Calix mission - to enable CSPs of all sizes to Simplify. Innovate. Grow. If you are a person with a disability needing assistance with the application process please: Email us at calix.interview@calix.com ; or Call us at +1 (408) 514-3000. Calix is a Drug Free Workplace.