The Team At GreyOrange, we are solving hard technical problems, have great mentorship, and have an amazing solution-driven culture. GreyOrange Solution Verification is a team of extraordinary problem-solvers who don t just code: they drive end-to-end Solution strategy and delivery. We ve built a culture where everyone voices good ideas and feels a sense of ownership over what the team builds. Solution Tech Consultants have the freedom to identify customer problems, articulate solutions, running simulations, and drive end-to-end execution of projects and strategy. Our team is built to mentor and support engineers in their growth as innovators and leaders. Our processes and leaders help others find and establish ownership of new projects, technical areas, and key product strategies. GreyOrange Solution Verification is passionate in their pursuit of new opportunities to learn and grow and relish the opportunity to share their knowledge and experience with others. The Role At GreyOrange, problem solving comes first, and our Solution QA team is the guardian of that solution provides in quick time with quality. The Solution Verification team partners closely with Solution Consultant and Development teams to define and execute plans early in the development delivery process. Solution Verification team at GreyOrange are well-versed in writing automation scripts in Python - from automating routine processes and tasks to building a robust automation infrastructure for scale and reliability. We are looking for Someone with: Analytical and Problem solver mindset. Mindset to think outside the box. Must have Unix knowledge. Must have knowledge of RDBMS and/or other Databases. Must have knowledge of influx, Grafana. Must have exposure to python. Good to have API testing Exposure using Postman (and/or Python). Responsibilities: Involved in Test planning activities with Solution Architects for Integration, UAT and HAT cases. Involved in Verification of JSONs. Involved in Solution Testing Involved in ramp-up and enabling of Support teams Writing Test scripts (automated) for Functional and non-functional test scenarios. Understanding the solution and help make it robust. Involved in KPI dashboards designing and implementation. Should act as the first level of debugging for the solution team and internal customers. Should have sense of ownership and proactiveness. Eager to work in various in-house trial and error activities on various stages of client deliveries.

Product Manager Gurugram, HR, India As a member of gStore product management team, you will own and define gStore current and future software product strategies for optimized orchestration of warehouse operations. The successful candidate will be able to deep-dive into technology and business aspects. S/he will ideally have a strong background in software product management and planning, combined with strong business acumen, allowing the candidate to provide deep analysis of new technologies and architectures while simultaneously judging the market potential of those emerging products and solutions. Working cross-functionally with other organizations in robotics engineering, manufacturing, and operations is critical. Candidates should have a proven track record of defining complex and cross-functional products and product strategies. Key Responsibilities Work with user research design team to get the desired outcome for any product capability Work with product leads to get design reviewed across various clients and ensure success Ensure measurability of any product capability build and impact created To translate market/customer requirements to define "WHAT" needs to be done and "WHY." Support any marketing proposal/decision with a comprehensive business rationale. Direct interaction with customers to understand their requirements. Own the end to end customer journey for Key gStore customers. Conduct market and customer research to shape future direction, develop product and solution concepts, and present recommendations to senior management. Work closely with functional leads and other team members to define product and solution-level details required to deliver the next generation of products and solutions to market that meet our customers demands. Provide market/customer context to the product engineering team. Develop customer evaluation programs and prepare customer messaging for product issues when necessary in areas of ownership. Requirement 3-5 years of experience as a Product Manager in SaaS products Strong ability to identify business problems, drive solutions, and objectively measure the impact through KPIs. Strong written and verbal communication, execution, quantitative, and analytical skills combined with creativity and negotiation abilities. Ability to interact with cross-functional and international teams. Experience in product lifecycle management is required, and roadmap ownership is desirable Experience with SaaS-based enterprise products would be preferred.

Job Title: Application Support Manager Role Description: The Application Support Manager will work closely with the Associate Director for Customer Success to manage the support team of gStore. Key Responsibilities: Act as the primary contact for support escalations for gStore App. Oversee and manage activities of gStore Support engineers. Lead and deliver high-quality, on-time application support in a fast-paced environment, following best practices and adhering to SLAs. Monitor compliance with application support processes and procedures, ensuring adherence to SLA. Provide technical direction to the team, solving problems that require advanced application knowledge, troubleshooting skills, technical expertise, and creativity. Oversee the IT Service Management (ITSM) ticket assignment process, ensuring proper documentation, routing, and escalation. Assist with support requests submitted through established support channels as needed. Ensure best practices are followed and maintained, fostering self-directed teams where developers work seamlessly to deliver high-quality work. Ensure monitoring and observability are in place for gStore customers. Recommend improvements to the overall application support process, including tools, security, scalability, reliability, and performance. Coach and mentor support engineers on techniques, processes, and new technologies, enabling team members to be autonomous, efficient, and successful. Understand the companys technical and business aspects to achieve strategic business goals with high-quality solutions. Effectively communicate technical designs verbally and/or in writing to small to medium-sized technical audiences. Manage all HR responsibilities for the team, including pay planning, promotions, expenses, and leave. Generate and understand support metrics Participate in regularly scheduled meeting with clients to help resolve issues and present requested support metrics Key Requirements: Education: Bachelors Degree Experience as a hands-on leader in application support and software engineering. 7-10 years of relevant IT experience, with skills including SQL, NoSQL, Java, Python, React, and API. 3 years of experience with mobile applications (preferred). Over 5 years of experience managing application support teams. Proven track record of delivering high-quality application support in dynamic and agile environments. Proficiency in various ticketing systems, including Zendesk, ServiceNow, Jira, etc. Expertise in system architecture and design patterns. Ability to generate, understand and articulate ITSM SLA, KPIs, and metrics. Ability to quickly and effectively learn new technologies, processes, or business areas. Demonstrated holistic problem-solving skills, considering solutions through a combination of technology and processes. Flexibility to accommodate calls outside normal hours if needed. Working knowledge of Google Cloud Platform is a plus. Background in retail and/or store operations applications is a plus. What s in for you At GreyOrange, were not just offering a job; were offering an experience. Join us, and youll find more than just a workspace youll become part of a community driven by innovation and supported by a plethora of benefits designed to nurture both your professional and personal growth. Competitive Salary Health and Wellness Flexible work arrangement Personal Development Opportunities Employee Rewards and Recognition Team building Activities Equal Opportunity Employer: Grey Orange Inc. is an equal employment opportunity employer. The company s policy is not to discriminate against any applicant or employee based on race, colour, religion, national origin, gender, age, sexual orientation, gender identity or expression, veteran status, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. Grey Orange also prohibits harassment of applicants or employees based on any of these protected categories.

Job Title: Senior Data Analyst Location: Gurgaon Sector-34 Employment Type: Full-Time We are seeking a highly motivated Senior Data Analyst to join our team. In this role, you will write complex SQL queries to power analytics dashboards and collaborate with cross-functional teams Product Managers, Solution Architects, and Data Engineers to deliver end-to-end analytics solutions. The ideal candidate is skilled in translating business requirements into technical insights, ensuring that data is readily available and consumable for reporting and decision-making. Key Responsibilities Analytics Dashboarding Write and optimize SQL queries to support real-time analytics dashboards and reporting solutions. Conduct data validation and troubleshooting issues related to data accuracy and integrity. Cross-Functional Collaboration Work closely with Product Managers and Solution Architects to identify customer analytics needs and define project scope. Partner with Data Engineers and other technical teams to ensure data is accessible, reliable, and aligned with business requirements. Data Management Delivery Collaborate with stakeholders to gather, document, and prioritize analytics requirements. Define data requirements for data pipelines, ensuring end-to-end delivery of analytics solutions. Performance Optimization Implement best practices in query optimization to handle large, complex data sets. Monitor and enhance the performance of analytical processes and data models. Data Quality Governance Establish and maintain data quality metrics and governance standards. Identify data gaps and work with engineering teams to implement corrective actions. Reporting Insights Develop and maintain dashboards, reports, and ad hoc analyses to inform business decisions. Translate findings into actionable recommendations and present them to stakeholders at various levels. Qualifications Skills Education: Bachelor s or master s degree in computer science, Information Systems, Statistics, or a related field. 4-5 years of relevant experience. SQL Expertise: Advanced SQL skills with a proven track record of writing, optimizing, and troubleshooting complex queries. Knowledge of programming languages used for data manipulation. Data Analysis Tools: Experience working with cloud data warehouses (e.g., BigQuery, Snowflake) and Data visualization tools (e.g., Power BI, Metabase etc). Collaboration: Strong communication and interpersonal skills for working with Product Managers, Solution Architects, and technical teams. Business Acumen: Translating business questions into technical requirements and analytical outputs. Problem-Solving: Demonstrated capacity to handle large data sets, uncover insights, and make data-driven recommendations. Agile Mindset: Familiarity with Agile methodologies, sprint planning, and iterative development cycles.

Principal Architect Location - Gurgaon The Principal Architect will be responsible for leading the architectural design and planning process for a variety of projects, ensuring that designs meet client specifications, regulatory requirements, and sustainability standards. This role involves good experience in algorithmic-heavy and computationally intensive systems. Responsibilities Improve and/or re-architect and/or write new algorithms for functional performance. Drive product innovation, technology roadmap and provide long-term vision to module teams. Author system-level high level design documents for cross-functional microservices. Work on simulations for breakthrough functional and technical performance. Innovate and dig out patentable solutions to product/technical requirements. Incorporate proper certification/compliance requirements into the product designs. Be a focal point of technology for product, engineering and teams that are critical to product. Participate in strategic planning for the product vision and roadmap. Be involved and pivotal in the companys transformation to a complete SaaS/PaaS product. Lead PoC for new technologies to continuously improve technical platform and developer experience. Must Have Experience in algorithmic-heavy and computationally intensive systems is a must. Proficiency in Java / C++ Strong knowledge of distributed systems. Skilled in low latency queuing systems Experience with major architecture patterns. Well-versed with performance scalability Can write clean design documents. Qualifications Education: Bachelor s or master s degree in computer science, Software Engineering, or a related field from a premier institute . Specialization in Computer-Science certifications are added bonus Over 12 experience in software industry, preferably 1+ years as a senior architect Technical Skills: Proficiency in one or more programming languages such as Java, C++, Python, C#. Experience with frameworks and libraries relevant to the technology stack. Problem-Solving: Strong analytical and troubleshooting skills. Ability to diagnose and resolve complex problems. Good to Have Proficiency in Erlang / Elixir / Scala. Strong mathematical background Exposure to analytics/machine learning Ability to lead and mentor people. Background in microservices-architecture Skilled at thorough REST API designs

Job Title - Senior ArchitectThe Senior Architect will be responsible for leading the architectural design and planning process for a variety of projects, ensuring that designs meet client specifications, regulatory requirements, and sustainability standards. This role involves collaboration with stakeholders and driving the strategic vision of architectural projects from conception to completion. Responsibilities Improve and/or re-architect and/or write new algorithms for functional performance. Drive product innovation, technology roadmap and provide long-term vision to module teams. Author system-level high level design documents for cross-functional microservices. Work on simulations for breakthrough functional and technical performance. Innovate and dig out patentable solutions to product/technical requirements. Incorporate proper certification/compliance requirements into the product designs. Be a focal point of technology for product, engineering and teams that are critical to product. Participate in strategic planning for the product vision and roadmap. Be involved and pivotal in the companys transformation to a complete SaaS/PaaS product. Lead PoC for new technologies to continuously improve technical platform and developer experience. Must Have Experience in algorithmic-heavy and computationally intensive systems is a must. Proficiency in Java / C++ Strong knowledge of distributed systems. Skilled in low latency queuing systems Experience with major architecture patterns. Well-versed with performance scalability Can write clean design documents. Qualifications Education: Bachelor s or master s degree in computer science, Software Engineering, or a related field from a premier institute. Specialization in Computer-Science certifications are added bonus Over 8 experience in software industry, preferably 1+ years as a senior architect Technical Skills: Proficiency in one or more programming languages such as Java, C++, Python, C#. Experience with frameworks and libraries relevant to the technology stack. Problem-Solving: Strong analytical and troubleshooting skills. Ability to diagnose and resolve complex problems. Proficiency in Erlang / Elixir / Scala. Strong mathematical background Equal Employment Opportunity:-GreyOrange provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Be part of a winning team that Validates functional and non-functional highly complex application functions within GreyOrange. You will participate in Validation of product functionality across multiple programs. This will enable you to support new products, processes, standards or operational plans within the organizations business strategies, with a direct/indirect impact on business unit/function overall outcome. Responsibilities Apply engineer knowledge, tools, and principals to validate innovative systems Grow and develop your technical knowledge in a team-based culture focused on innovation and customer satisfaction Drive continuous improvement and be change agent Involved in Requirement understanding, Test Case writing and Test planning activities. Writing Test scripts (automated or manual) for Functional and nonfunctional test scenarios. Should have sense of ownership and proactiveness Involved in Agile sprints from the design phase itself. Should be able to handle customer ownership from starting to handover. Requirement Bachelors degree in Electrical, Electronics, CS 1-3 years of relevant experience Warehouse/SCM/ Automation industry experience will be preferred Person with excellent QA/Validation, test planning, test case writing skills Must have Unix and Shell scripting knowledge. Python or any automation tools hands-on knowledge. Trouble shooting and logical mindset. We Value Understanding of the software testing lifecycle, test methodologies best practices Knowledge of End to End system validation practices Diverse and global teaming and collaboration People who consistently take the initiative to get things done People who are Self-motivated and able to work with little supervision

About Team At GreyOrange, we are solving hard technical problems, have great mentorship, and have an amazing solution-driven culture. GreyOrange Solution Verification is a team of extraordinary problem-solvers who don t just code: they drive end-to-end Solution strategy and delivery. We ve built a culture where everyone voices good ideas and feels a sense of ownership over what the team builds. Solution QA have the freedom to identify customer problems, articulate solutions, running simulations, and drive end-to-end execution of projects and strategy. Our team is built to mentor and support engineers in their growth as innovators and leaders. Our processes and leaders help others find and establish ownership of new projects, technical areas, and key product strategies. GreyOrange Solution Verification is passionate in their pursuit of new opportunities to learn and grow and relish the opportunity to share their knowledge and experience with others. The Role At GreyOrange, problem solving comes first, and our Solution QA team is the guardian of that solution provides in quick time with quality. The Solution QA team partners closely with Solution Consultant and Development teams to define and execute plans early in the development delivery process. Solution Verification team at GreyOrange are well-versed in writing automation scripts in Python - from automating routine processes and tasks to building a robust automation infrastructure for scale and reliability. We are looking for Someone with: Analytical and Problem solver mindset. Mindset to think outside the box. Must have Unix knowledge. Must have knowledge of RDBMS and/or other Databases. Must have knowledge of influx, Grafana. Must have exposure to python. Good to have API testing Exposure using Postman (and/or Python). Responsibilities: Involved in Test planning activities with Solution Architects for Integration, UAT and HAT cases. Involved in Verification of JSONs. Involved in Solution Testing Involved in ramp-up and enabling of Support teams Writing Test scripts (automated) for Functional and non-functional test scenarios. Understanding the solution and help make it robust. Involved in KPI dashboards designing and implementation. Should act as the first level of debugging for the solution team and internal customers. Should have sense of ownership and proactiveness. Eager to work in various in-house trial and error activities on various stages of client deliveries.

Responsibilities Work on HLD, LLD to design and develop algorithms, code base Produce clean, efficient code base Integrate software components with client systems and third-party programs Troubleshoot, debug and upgrade existing software Gather and evaluate requirements Recommend and execute enhancements Create technical documentation for MOP and installation guide YOU MUST HAVE Experience in object-oriented design/programming and proven experience as a Software Developer Experience with software design and development in a test-driven environment Knowledge of coding languages/tools/frameworks (e.g. Java, J2EE,REST, Kafka, SOAP,JMS, SpringBoot , Junit, Maven, GIT) Experience with databases(Postgres, Oracle, MySQL), Object-Relational Mapping (ORM), JPA, frameworks (e.g. Hibernate) Ability to learn new languages and technologies Excellent communication skills Resourcefulness and troubleshooting aptitude Good team player We Value Knowledge of in Python/Django. Knowledge of Rabbit MQ , KAFKA Messaging system. Knowledge of Agile development methodologies

Job Title: Customer Experience Manager I (Night Shift) Location: Gurugram, India Position Type : Full-time/Permanent Company Overview: GreyOrange, a global leader in robotics and automation solutions for the supply chain and logistics industry, is on a mission to redefine customer experiences. We are expanding our Customer Experience Team in Gurugram and looking for Customer Experience Managers to join our dynamic global team and elevate our commitment to delivering unparalleled customer satisfaction. Responsibilities: 1. Customer Communication & Escalation Handling: - Leverage a proven track record in customer communications to ensure clear, consistent, and effective messaging across all customer touchpoints, fostering strong relationships with clients. - Manage and resolve customer escalations promptly, ensuring effective communication and swift resolution to maintain a positive customer experience. 2. Stakeholder Engagement: - Lead conversations involving multiple stakeholders, collaborating seamlessly with sales, solutions, product, and support teams to align customer experience strategies with the unique demands of our industry. 3. Data Analytics: - Apply basic SQL knowledge to analyze data and utilize analytics tools like Grafana & Power BI dashboards. Extract insights from customer data, informing strategic decision-making related to customer segmentation, preferences, and behavior within logistics and warehouse automation. 4. Dashboard Monitoring: - Utilize Grafana and Power BI knowledge to monitor and analyze key customer experience metrics, ensuring real-time visibility into the performance of GreyOrange solutions and facilitating data-driven decision-making for supply chain optimization. 5. Customer Success Initiatives: - Develop and implement customer success initiatives specific to the supply chain and logistics sector, owning and improving CSAT (Customer Satisfaction), NPS (Net Promoter Score), on-time AMC (Annual Maintenance Contract) renewals, and other relevant metrics. Enhance overall customer satisfaction, drive loyalty, and identify opportunities for process optimization. 6. Advocacy Program Management: - Manage customer advocacy programs, leveraging satisfied clients for testimonials, case studies, and referrals, showcasing GreyOranges impact on transforming logistics and warehouse operations. 7. Performance Metrics and Reporting: - Establish key performance indicators (KPIs) for customer experience within the logistics and supply chain domain, regularly reporting on metrics and insights to track progress and identify areas for continuous enhancement. Qualifications: Proven experience in managing complex technical products with a demonstrated ability to quickly learn and adapt to sophisticated solutions, particularly required for your role in the context of GreyOranges warehouse robotics and automation systems. Demonstrated success in customer communications and Customer Experience Management (CEM). Ability to lead conversations involving multiple stakeholders in an innovative technological environment. Basic SQL knowledge to analyze data and use analytics tools like Grafana & Power BI dashboards. Familiarity with Customer Experience Management principles and strategies like CSAT, NPS & Renewals If you are passionate about revolutionizing customer experiences in the logistics and supply chain industry, possess the specified skills, and are excited about the potential of robotics and automation, we encourage you to apply.

Act as a POC for the business intelligence within Delivery function. Update Management Information on various cloud forums like Share Point, Google Appsheets, spreadsheets, and JIRA. Create and automate reports/dashboards catering to MIS/BI needs of Project Management Drive high compliance for all the processes related to Project Management. Share information between finance and Project Management teams with high data sanity and cadence. Drive business decisions using learnings/findings from historical data/experience. Identifying the need for Process standardization /Process improvements for Efficiency improvement in the domain of Project Management Create Standard Operating Procedures (SOPs) and Templates; and evolve the existing ones within the D&S function Provide training to all the team members on SOPs and ensure the smooth adaptability of process introduced / updated Requirements/Skillset: Bachelors degree required (preferably with quantitative/statistical major/minor disciplines) with 1 to 2 years of experience in data management and analysis Fair knowledge and experience with Six Sigma methodology Experience in handling Big Data using basic SQL queries , automation using basic VBA macros or any other back-end language , data management skills such as data cleaning and data warehousing , and data modelling & visualization skills using Power BI/DAX queries . Adept in advance MS Excel and MS PowerPoint Ability to analyze trends and provide reasonable forecast Should be able to create Business Intelligence data flows using automated triggers and integration between tools High adaptability to new tools and display natural interest in exploring latest technologies Ability to work in a fast-paced and dynamic environment Should display high degree of ownership and autonomy while handling business processes Ability to liaise with various internal/external stake holders

As a Project Manager II, you will work closely with Regional Project team you will work as Project coordinator for successful delivery of a project from head office, help regional project team in all activities from head office. Assistant Manager -Projects will be responsible for 100% Adherence of all project delivery SOPs, handling end to end project management creating and executing project delivery plan and keeping internal and external stakeholders updating all project key deliverables in confluence. Senior engineer -Projects owns complete responsibility of upkeeping of project schedules, managing all shipments, track payment terms and managing invoicing, effort estimations, budget monitoring, resource planning, IC and testing planning, training Documentation, successful handover of project to customer and client services. The ideal candidate will understand that, customer satisfaction, advanced planning, cross functional co-ordination, Pro-active Seamless communication, Budget control Continual improvements are the key success factors of a project, we expect that our project managers will follow the global best practices, SOPs, implementation methods for successful project delivery and to have a happy customer. As a Project Manager II you are expected to work closely with cross functional teams such as Professional services, Products Engineering, Manufacturing, client support, customer success and with Customer teams with excellent coordination collaboration. Responsibilities: Pre-Project phase (Concept / Pre-sales phase) - Preparing high level project time line - Work closely with regional teams in creating and reviewing effort estimates for services Projects planning phase - Create project confluence page - Help regional team in co-ordination with HQ teams for successful internal Kickoff meetings Publish detailed project schedule - Support regional PM in creating Updating detailed project plan - Help regional team in Publishing Project Charter/team/escalation matrix/RACI matrix - Create Epic tickets in JIRA update all delivery - Updating budget tracking sheet - Publishing man hours tracking reports through clockify - Help regional team in resource planning and Co-Ordinate any resource requirements from HQ Projects Delivery phase - Attend Weekly review meetings and project meetings for all project and support Regional PM to update confluence with notes and action items - Follow up on Hardware Manufacturing and Logistics - Coordinate with Supply Chain and Logistics for timely delivery of Hardware at site. - Monitor all hardware deliverables, identify any gaps in delivery, create JIRA tickets for additional materials requirements, co-ordinate with CSC Logistics for delivery - Work with product manager to ensure the desired features promised are being developed in the RC cycle update all key stake holders - Timely Update to Regional teams for any delays or discrepancies software delivery from Product with close follow up with RD / Product teams - Help regional teams with payment receipt / invoicing status - Update FOC materials tracking and budget monitoring sheets - Co-ordinate with Product team for timely hand over of build to verification and validation teams for testing - Closely monitor the progress of testing and timely update of any delay s issues - Create / Track / Escalate (Issue management) any bugs identified through JIRA Projects Execution phase - Support regional PM in IC resource allocation and travel planning - Based on the inputs from RPM on server readiness from customer side, create deployment ticket in JIRA and co-ordinate ensure successful deployment - Coordinate with regional teams - Customer - HQ teams for integration testing - Setup and lead war room if required based on RPM request - Help RPM in tracking UAT test plan - Help RPM in publishing / updating KPI monitoring and ramp up plan - Co-ordinate with RPM for successful closure of NPD tickets and handover of project to Client services Requirements: B.E/B.Tech (EC/EEE/EI/ME) with Master s in Business Administration or Project Management. 4+years of overall experience - Hands-on experience in managing large projects and programs. Understanding of E2E Project management, project success criteria, Project pillars and budgeting.

Responsibilities Responsible for designing the solutions considering GreyOrange products and other support material handling equipment required for the solution. Responsible for engaging the client on the technical solution and getting the technical sign off on the solution Will be required to use his analytical competency in using Advance MS Excel other data processing tools and should be able to work on the same with minimum interference from the supervisors Will be using AutoCAD and validate/ make small changes in the drawings Should have eye for detail, cover sanity check, all exceptions and any deviations Responsibility of ensuring documentation (MOMs, executive summary, reference slides and presentations) at all times along with the standard operating processes Requirements Should have 2 - 4 Years of experience in warehouse industry Should be a B.Tech/ B.E. from top tiered engineering institutes Fair understanding of warehousing domain and material handling technologies is desirable Should have good communications skills to effectively communicate with the team and peers (oral and written) Should be sensitive to timelines and raise alert at the right time Should be able to use the optimal tools for the desired results Demonstrate strong understanding of customers and customer environment Equal Opportunity Employer GreyOrange Inc. is an equal employment opportunity employer. The company s policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, veteran status, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. GreyOrange also prohibits harassment of applicants or employees based on any of these protected categories.

Principal ArchitectLocation - GurgaonThe Principal Architect will be responsible for leading the architectural design and planning process for a variety of projects, ensuring that designs meet client specifications, regulatory requirements, and sustainability standards. This role involves good experience in algorithmic-heavy and computationally intensive systems.ResponsibilitiesImprove and/or re-architect and/or write new algorithms for functional performance.Drive product innovation, technology roadmap and provide long-term vision to module teams.Author system-level high level design documents for cross-functional microservices.Work on simulations for breakthrough functional and technical performance.Innovate and dig out patentable solutions to product/technical requirements.Incorporate proper certification/compliance requirements into the product designs.Be a focal point of technology for product, engineering and teams that are critical to product.Participate in strategic planning for the product vision and roadmap.Be involved and pivotal in the company's transformation to a complete SaaS/PaaS product.Lead PoC for new technologies to continuously improve technical platform and developer experience.Must HaveExperience in algorithmic-heavy and computationally intensive systems is a must. Proficiency in Java / C++Strong knowledge of distributed systems. Skilled in low latency queuing systemsExperience with major architecture patterns.Well-versed with performance & scalabilityCan write clean design documents.QualificationsEducation: Bachelor's or master's degree in computer science, Software Engineering, or a related field from a premier institute. Specialization in Computer-Science certifications are added bonus.Over 10 experience in software industry, preferably 1+ years as a senior architectTechnical Skills: Proficiency in one or more programming languages such as Java, C++, Python, C#. Experience with frameworks and libraries relevant to the technology stack.Problem-Solving: Strong analytical and troubleshooting skills. Ability to diagnose and resolve complex problems.Good to HaveProficiency in Erlang / Elixir / Scala. Strong mathematical backgroundExposure to analytics/machine learningAbility to lead and mentor people.Background in microservices-architectureSkilled at thorough REST API designs

Be part of a winning team that Validates functional and non functional highly complex application functions within GreyOrange organization. You will participate in Validation of product functionality across multiple programs. This will enable you to support new products, processes, standards or operational plans within the organization's business strategies, with a direct/indirect impact on business unit/function overall outcome. Responsibilities Apply engineer knowledge, tools, and principals to validate innovative systems Grow and develop your technical knowledge in a team-based culture focused on innovation and customer satisfaction Drive continuous improvement and be change agent Involved in Requirement understanding, Test Case writing and Test planning activities. Writing Test scripts (automated or manual) for Functional and nonfunctional test scenarios. Should have sense of ownership and proactiveness Involved in Agile sprints from the design phase itself. Should be able to handle customer ownership from starting to handover. Requirements Bachelor's degree in Electrical , Electronics, CS2-4 years of Total Warehouse/SCM/ Automation industry experiencePerson with excellent QA/Validation , test planning , test case writing skillsMust have Unix and Shell scripting hands on knowledge.Basic knowledge of electronics and micro-controllers / single board computers (raspberry pi , Arduino etc)Python / java , Selenium or any automation tools hands-on knowledge will be additional advantage Trouble shooting and logical mindset

We are seeking a talented and motivated Senior Site Reliability Engineer (SRE) to join our organization. The SRE team at GreyOrange is responsible for monitoring the stability and availability of mission-critical production systems, managing incidents for quicker resolution, and establishing BAU. The team also manages and maintains internal tools/infra which is consumed by other development teams. The experienced SRE will play a crucial role in ensuring the reliability, scalability, capacity planning, and performance of our infrastructure and applications. The ideal candidate will have a strong background in software engineering, system administration, containerization, and cloud technologies. Requirements Should have 5 to 8 years of experience Well-versed with scripting/programming languages (Python/Bash/PowerShell, etc.) to automate manual work, particularly within cloud environments Well-versed with Observability tools (Grafana, Splunk, Dynatrace) for monitoring, alerting, and logging solutions to identify and address potential issues, especially in cloud infrastructure Working experience with automation tools (Jenkins, GitLab, Ansible/Chef for configuration management) and processes to streamline deployment, monitoring, and management of systems and applications in the cloud Hands-on experience with containerization and orchestration technologies such as Docker, Kubernetes, or similar, particularly in cloud-native environments Well aware of SLI, SLO, SLA, and Error Budget concepts and their implementations; provide on-call support and participate in incident management & response activities as needed Expert with troubleshooting production issues and bugs. Good knowledge of Unix systems, networking, web technologies, and databases. Incident Management experience coupled with effective communication skills for production workload. Working knowledge in any one of the cloud platforms (AWS or GCP) What youll do: Lead reliability engineering projects and drive them to closure. Ensure system stability and high availability by proactively monitoring performance and troubleshooting issues Design, build and maintain efficient, reliable, and scalable cloud-based infrastructure and services Automate processes and find opportunities to improve the observability and availability of the Platform to reduce toil. Implement and manage observability tools for comprehensive monitoring, alerting, and logging Own end-to-end availability and performance of different services & tools. Practice sustainable incident response and blameless postmortems. Provide on-call support for incident management and participate actively in response activities

We are seeking a talented and motivated Lead Site Reliability Engineer (SRE) to join our organisation. The SRE team at GreyOrange is responsible for monitoring the stability and availability of mission-critical production systems, managing incidents for quicker resolution, and establishing BAU. The team also manages and maintains internal tools/infra which is consumed by other development teams. The experienced SRE will play a crucial role in ensuring the reliability, scalability, capacity planning, and performance of our infrastructure and applications. The ideal candidate will have a strong background in software engineering, system administration, containerization, and cloud technologies. Requirements Should have 7+ years of experience. Well-versed with scripting/programming languages (Python/Bash/PowerShell, etc.) to automate manual work, particularly within cloud environments Well-versed with Observability tools (Grafana, Splunk, Dynatrace) for monitoring, alerting, and logging solutions to identify and address potential issues, especially in cloud infrastructure Working experience with automation tools (Jenkins, GitLab, Ansible/Chef for configuration management) and processes to streamline deployment, monitoring, and management of systems and applications in the cloud Hands-on experience with containerization and orchestration technologies such as Docker, Kubernetes, or similar, particularly in cloud-native environments Well aware of SLI, SLO, SLA, and Error Budget concepts and their implementations; provide on-call support and participate in incident management & response activities as needed Expert with troubleshooting production issues and bugs. Good knowledge of Unix systems, networking, web technologies, and databases. Incident Management experience coupled with effective communication skills for production workload. Working knowledge in any one of the cloud platforms (AWS or GCP) What youll do: Lead reliability engineering projects and drive them to closure. Ensure system stability and high availability by proactively monitoring performance and troubleshooting issues Design, build and maintain efficient, reliable, and scalable cloud-based infrastructure and services Automate processes and find opportunities to improve the observability and availability of the Platform to reduce toil. Implement and manage observability tools for comprehensive monitoring, alerting, and logging Own end-to-end availability and performance of different services & tools. Practice sustainable incident response and blameless postmortems. Provide on-call support for incident management and participate actively in response activities

Job Summary The Manager, Customer Experience (Center of Excellence) will be responsible for driving process optimization, automation, and reporting initiatives within the Software Support and Customer Experience teams. This role will focus on improving operational efficiency, enhancing reporting and analytics, and ensuring continuous process improvements. Additionally, experience in training internal and external customers will be an advantage. The ideal candidate will have at least 6 years of experience in support operations, process improvement, and analytics, with a minimum of 3 years managing a CoE team . Key Responsibilities 1. Reporting & Analytics (Must Have Experience) Develop and maintain dashboards and reports to track key performance indicators (KPIs) related to support operations. Analyze support data to identify trends, bottlenecks, and opportunities for improvement. Present insights to leadership for data-driven decision-making. Ensure accurate and timely reporting to stakeholders. 2. Process Optimization (Must Have Experience) Lead initiatives to streamline support workflows, reducing resolution time and improving efficiency. Identify automation opportunities and implement solutions to reduce manual effort. Optimize ticket triaging and escalation processes to enhance response time. Drive improvements in support processes to ensure adherence to SLAs and customer satisfaction goals. Maintain process documentation and continuously refine SOPs. 3. Training (Good to Have Experience) Develop training programs and materials for internal teams to enhance knowledge and efficiency. Support training initiatives for external customers to improve product adoption and self-service capabilities. Collaborate with stakeholders to ensure training programs align with business goals. Qualifications & Experience Minimum 6 years of experience in support operations, process improvement, and analytics. At least 3 years of experience managing a Center of Excellence (CoE) team. Must-Have: Proven experience in reporting and analytics, process optimization, automation, and support process improvement. Good to Have: Experience in training internal and external customers. Strong proficiency in data analysis tools and platforms (e.g., SQL, Power BI, Tableau). Experience in automation tools and scripting for process improvements. Excellent problem-solving and communication skills. Ability to collaborate cross-functionally and drive continuous improvement initiatives. Why Join Us Lead critical initiatives that directly impact support operations and customer experience. Work in a high-tech, fast-paced environment with cutting-edge automation solutions. Be a key contributor to shaping the Center of Excellence for support and customer experience. If you re a strategic thinker passionate about process excellence, data-driven decision-making, and automation, we d love to hear from you!

As a Engineer - Software Development, you will play a crucial role in designing, developing, and implementing high-performance software solutions for GreyOrange s robotic systems. You will collaborate closely with product managers, designers, and other engineers to deliver robust, scalable, and high-quality software that drives our automation solutions.We are seeking a highly skilled and motivated Software Development Engineer to join our dynamic team. The ideal candidate will have a strong background in software development, excellent problem-solving skills, and a passion for creating high-quality software solutions. Responsibilities Code critical sections and key features of the product. Lead and solve key technical challenges in the overall system.Work in collaboration with architects to write low-level design documents and to create a technical roadmap.Rearchitect existing algorithms & implementations.Work with simulations for functional performance.Perform code reviews and healthy peer feedback to the team.Mentor and guide team members technically. Observe and evangelize best technical practices. Must Haves 0-2 years of work experience, having demonstrated problem solving skills.Problem Solving SkillsComputer Science FundamentalsGood Coding skills in any languageGood Knowledge of data structures and algorithms Qualifications Bachelor s or master s degree in computer science, Software Engineering, or a related field.Proficiency in one or more programming languages such as Java, C++, Python, C#, or JavaScript. Experience with frameworks and libraries relevant to the technology stack.Strong analytical and troubleshooting skills. Ability to diagnose and resolve complex technical issues.Excellent verbal and written communication skills. Ability to convey technical information to non-technical stakeholders.Ability to work effectively in a team environment. Strong interpersonal skills and the ability to collaborate with colleagues at all levels.

The Test Engineer is responsible for designing, developing, and executing automated tests to ensure the software meets established standards and end-user requirements. This role involves collaborating with cross-functional teams to identify and create automated test cases, implementing test scripts, and analyzing the results to ensure high-quality software delivery. Responsibilities Design, develop, and maintain automated test scripts and frameworks for various applications. Implement test automation strategies and processes to achieve optimal test coverage. Should act as the first level of debugging for the dev team and internal customers. Should have a sense of ownership and proactiveness. Involved in Agile sprints from the design phase itself. Eager to work in various in-house R&D activities. Requirements Education: Bachelor s or master s degree in computer science, Software Engineering, or a related field. 3-5 years of work experience, having demonstrated problem solving skills. Proficiency in at least one programming/scripting language (Java/ Python). Experience with automation testing tools and frameworks (e.g., Selenium, JUnit, TestNG, Appium, Cucumber, Pytest). Analytical and problem solver with attention to detail. Inclination towards breaking the rules and making exceptions in the Product.

Job Title: Application Support ManagerRole Description:The Application Support Manager will work closely with the Associate Director for CustomerSuccess to establish the team and support the structure of gStore.Key Responsibilities: Act as the primary contact for support escalations for gStore App. Oversee and manage activities of gStore Support engineers. Lead and deliver high-quality, on-time application support in a fast-paced environment, following best practices and adhering to SLAs. Monitor compliance with application support processes and procedures, ensuring adherence to SLA. Provide technical direction to the team, solving problems that require advanced application knowledge, troubleshooting skills, technical expertise, and creativity. Oversee the IT Service Management (ITSM) ticket assignment process, ensuring proper documentation, routing, and escalation. Assist with support requests submitted through established support channels as needed. Ensure best practices are followed and maintained, fostering self-directed teams where developers work seamlessly to deliver high-quality work. Ensure monitoring and observability are in place for gStore customers. Recommend improvements to the overall application support process, including tools, security, scalability, reliability, and performance. Coach and mentor support engineers on techniques, processes, and new technologies, enabling team members to be autonomous, efficient, and successful. Understand the company's technical and business aspects to achieve strategic business goals with high-quality solutions. Effectively communicate technical designs verbally and/or in writing to small to medium sized technical audiences. Manage all HR responsibilities for the team, including pay planning, promotions, expenses, and leave. Generate and understand support metrics Participate in regularly scheduled meeting with clients to help resolve issues and present requested support metrics.Key Requirements: Education: Bachelor's Degree Experience as a hands-on leader in application support and software engineering. 7-10 years of relevant IT experience, with skills including SQL, NoSQL, Java, Python, React, and API. 3 years of experience with mobile applications (preferred). Over 5 years of experience managing application support teams. Proven track record of delivering high-quality application support in dynamic and agile environments. Proficiency in various ticketing systems, including Zendesk, ServiceNow, Jira, etc. Expertise in system architecture and design patterns. Ability to generate, understand and articulate ITSM SLA, KPIs, and metrics. Ability to quickly and effectively learn new technologies, processes, or business areas. Demonstrated holistic problem-solving skills, considering solutions through a combination of technology and processes. Flexibility to accommodate calls outside normal hours if needed. Working knowledge of Google Cloud Platform is a plus. Background in retail and/or store operations applications is a plus.

GreyOrange seeks a talented and motivated TSE to support external customers for warehouse automation industry products. He will provide level 3 support for allocated product lines per decided SOPs. You are also responsible for sharing knowledge within the client service team and relevant feedback with R&D. Responsibilities: Responsible for efficiently handling and resolving technical issues passed on by L2. Ensure timely and effective action as per decided workflow basis priority and severity for each ticket. Should ensure maximum issues are resolved without L4/R&D involvement. Should ensure adherence to committed SLAs for each reported issue. Should follow ticketing SOPs and ensure tickets are generated for R&D with all relevant technical details captured for every issue. Should follow internal escalation matrix based on severity and resolution time. Should ensure all relevant site-specific technical documentation and documentation regarding new product lines and/or features are accurately captured from R&D and shared with the Client Service team. Should support CSMs in developing an eminently capable and technically competent team of assistant client service managers and service engineers. Responsible for creating and monitoring software and hardware component-wise reliability metrics for each installation. Should develop a framework to predict potential/future failures and ensure requisite preventive measures are taken Required : Engineering graduate with at least 6 months of experience in a 24*7 Software Support role. Experience with Linux/Unix Experience with SQL Experience with scripting - Python/Shell. Must have strong communication skills.

The SRE team at GreyOrange is responsible for monitoring the stability and availability ofmission-critical production systems, managing incidents for quicker resolution, andestablishing BAU. The team also manages and maintains internal tools/infra which isconsumed by other development teams.The experienced SRE will play a crucial role in ensuring the reliability, scalability, capacityplanning, and performance of our infrastructure and applications. The ideal candidate willhave a strong background in software engineering, system administration, containerization,and cloud technologies.Requirements Should have 5 to 8 years of experience Well-versed with scripting/programming languages (Python/Bash/PowerShell, etc.) to automate manual work, particularly within cloud environments Well-versed with Observability tools (Grafana, Splunk, Dynatrace) for monitoring, alerting, and logging solutions to identify and address potential issues, especially in cloud infrastructure Working experience with automation tools (Jenkins, GitLab, Ansible/Chef for configuration management) and processes to streamline deployment, monitoring, and management of systems and applications in the cloud Hands-on experience with containerization and orchestration technologies such as Docker, Kubernetes, or similar, particularly in cloud-native environments Well aware of SLI, SLO, SLA, and Error Budget concepts and their implementations; provide on-call support and participate in incident management & response activities as needed Expert with troubleshooting production issues and bugs. Good knowledge of Unix systems, networking, web technologies, and databases. Incident Management experience coupled with effective communication skills for production workload. Working knowledge in any one of the cloud platforms (AWS or GCP)What you'll do? Lead reliability engineering projects and drive them to closure. Ensure system stability and high availability by proactively monitoring performance and troubleshooting issues Design, build and maintain efficient, reliable, and scalable cloud-based infrastructure and services Automate processes and find opportunities to improve the observability and availability of the Platform to reduce toil. Implement and manage observability tools for comprehensive monitoring, alerting, and logging Own end-to-end availability and performance of different services & tools. Practice sustainable incident response and blameless postmortems. Provide on-call support for incident management and participate actively in response activities

The SRE team at GreyOrange is responsible for monitoring the stability and availability ofmission-critical production systems, managing incidents for quicker resolution, andestablishing BAU. The team also manages and maintains internal tools/infra which isconsumed by other development teams.The experienced SRE will play a crucial role in ensuring the reliability, scalability, capacityplanning, and performance of our infrastructure and applications. The ideal candidate willhave a strong background in software engineering, system administration, containerization,and cloud technologies.Requirements Should have 5 to 8 years of experience Well-versed with scripting/programming languages (Python/Bash/PowerShell, etc.) to automate manual work, particularly within cloud environments Well-versed with Observability tools (Grafana, Splunk, Dynatrace) for monitoring, alerting, and logging solutions to identify and address potential issues, especially in cloud infrastructure Working experience with automation tools (Jenkins, GitLab, Ansible/Chef for configuration management) and processes to streamline deployment, monitoring, and management of systems and applications in the cloud Hands-on experience with containerization and orchestration technologies such as Docker, Kubernetes, or similar, particularly in cloud-native environments Well aware of SLI, SLO, SLA, and Error Budget concepts and their implementations; provide on-call support and participate in incident management & response activities as needed Expert with troubleshooting production issues and bugs. Good knowledge of Unix systems, networking, web technologies, and databases. Incident Management experience coupled with effective communication skills for production workload. Working knowledge in any one of the cloud platforms (AWS or GCP)What youll do? Lead reliability engineering projects and drive them to closure. Ensure system stability and high availability by proactively monitoring performance and troubleshooting issues Design, build and maintain efficient, reliable, and scalable cloud-based infrastructure and services Automate processes and find opportunities to improve the observability and availability of the Platform to reduce toil. Implement and manage observability tools for comprehensive monitoring, alerting, and logging Own end-to-end availability and performance of different services & tools. Practice sustainable incident response and blameless postmortems. Provide on-call support for incident management and participate actively in response activities