Role & responsibilities Roster Planning & execution for delivery executives based on the order trend at the hub.Monitor the delivery executives' performance, identify low performers & help them to improve their performance through PIP.Planning and executing timely dispatches of shipments based on geographical/cluster knowledge.Facilitate new hire onboarding, including conducting orientations and training sessions.Build and maintain relationships with staffing agencies, job boards, and other recruitment sources.Provide real-time support to delivery executives to maintain the best customer experience.Preferred candidate profile 2+ years of experience in the logistics industry.Strong management skills & Local geography knowledge.Strong knowledge of last-mile delivery operations, including delivery executive and driver roles.Excellent communication and interpersonal skills.