Job Description

Job Title : Executive Guest Relations Department/Function : Operations Reporting Manager : Manager - Operations Location : Ghaziabad Duties & Responsibilities : Handle customer complaints and concerns efficiently and in a timely manner. Provide excellent customer service in line with mall standards. Offer information regarding the mall, brands, and any ongoing activities within the mall. Promote services and provide relevant details about available offerings. Record necessary data and information in the designated registers daily. Manage all customer interactions with fairness, professionalism, and the right attitude. Coordinate with housekeeping for regular cleaning of washrooms and floors. Conduct regular rounds of the mall to ensure cleanliness of common areas. Gather guest feedback, noting their preferences and dislikes. Provide support to other functions within the mall as required. Job Specifications : Strong communication and presentation skills. Excellent organizational and interpersonal abilities. Positive attitude with an outgoing personality. Proficient command of the English language (both written and verbal). Strong time management and active listening skills. Familiarity with basic MS Office tools (Word, Excel, etc.). Sound decision-making abilities. Strong people management skills. Experience : Overall Experience: 1+ years Qualification: Any Graduate Industry Type : Hotel / Retail / Commercial / Interiors Interested candidates can share their Cvs at Sonia.pal@briskmind.in