Job Description

Job DescriptionJob Description Guest Relations Executive Work Dynamics What this job involves Whats your ambition? Is it a big goal or small steps? Professional or personal? We’d like to know because at JLL, we make your ambitions our business. And if you have ambitions in Workplace Experience, join us to be inspired by the best. Competencies Excellent communication skills. Strong customer service drive. Outstanding problem solving skills. Able to work flexible hours. Quick learner and ability to motivate self. Proven working experience as a guest relation Executive. Confidently able to present to clients. Hands-on experience in using visitor management software and MS office. Strong team player within a customer service team environment. Responsibilities of Guest Relation Executive The role of the FOE is to deliver an integrated experience, be a single point of contact at the re-ception, provider employee and guest service with bespoke support & have updated infor-mation of floors and events being hosted at specific sites. Visitor Management Provide a welcoming approach to all visitors, accommodating the visitors, identifying the host and facilitating collection. This includes logging in and out any client visitors and / or referring them to them to relevant Client host. Issue of entry passes and providing visitors with a clear and comfortable and understanding of the rules governing access to host or the building All staff will always be appropriately presented with standard uniform Regular Reconciliation of all Access cards and Badges issued to visitors/employee and Cli-ents. Precise information about building structure, emergency exit and daily client visits or events being hosted at site location. Manage the Front Office in most professional manner, directing and coaching staff to en-sure pleasant experience to all visitors/Clients. Having prior information of arriving clients/visitors and ensure all necessary arrangements are done as per requirement. Ensuring reconciliation of all Client/Employee badges issued on daily basis. Check cleanliness of lobby, lifts and public areas, lights and as well as front office staff in proper grooming and behavior. Ensure training of front office staff on VMS and GAP process and Policy. Guiding the Client Host Team to raise request on SEP/Safe tool for all Visits. Additional activities : New initiatives Managing site operations. Assisting WM/CE during crisis situation/BCP Sound like the job you’re looking for? Before you apply, it’s also worth knowing what we are looking for: Education and experience Graduate degree with relevant work experience. Very Good people skills and ability to interact with a wide range of client staff and demands; Proven ability to function effectively as part of a team Proven ability to initiate and follow through with improvement initiatives