Guest Relation Executive

Job Description

We are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS , Indias fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our properties in North India , fostering a welcoming and vibrant atmosphere for all visitors. Roles and Responsibilities Guest Services: Greet and welcome guests with a pleasant demeanor, providing excellent customer service throughout their stay. Front Desk Operations: Manage check-ins and check-outs efficiently, ensuring accurate completion of all necessary documentation. Communication: Handle phone calls, messages, and inquiries, redirecting them to relevant departments when necessary. Administrative Support: Maintain and organize files, records, and documents, updating them as needed. Create and manage spreadsheets for reporting and operational needs. Property Management Support: Conduct inventory checks and maintain records. Assist in the procurement of monthly supplies. Step in as the property in-charge during the absence of the property manager. Food and Beverage Assistance: Support the service of food and beverages to ensure guest satisfaction. Bookkeeping Assistance: Issue invoices, checks, and assist in basic bookkeeping tasks. Cross-Location Travel: Be willing to travel to other properties in South and West India when required. Qualifications / Knowledge / Experience A minimum of 6 months of industrial training or relevant experience in hospitality. A pleasant personality and excellent verbal and written communication skills. Graduate from a Hotel Management program is preferred. Should be comfortable traveling all over India. What We Offer Compensation: A competitive salary, plus Performance Incentives, Provident Fund, and ESIC . Performance Incentives: Performance-linked incentives of up to 35% of the gross salary . Additional Perks: Complimentary accommodation and meals provided by the company. The opportunity to work at multiple PAN India locations with a focus on South and West regions. If you are passionate about hospitality, have a positive attitude, and love meeting new people, we encourage you to apply for this exciting opportunity. Be part of our team and help us continue to provide unique and unforgettable experiences for our guests!