Guest Relations Executive / Senior Guest Relations Executive

Job Description

Qualifications / Knowledge / Experience: Completed a minimum of 6 months of industrial training. Possess a positive personality and exceptional communication skills. Currently enrolled in or completed a Hotel Management Program. Willingness to travel throughout India. Additional benefits: Provident Fund, and ESIC. Performance-linked incentives. Company-provided accommodation and food. The opportunity to work at our properties located throughout India. Roles and Responsibilities: Welcome and greet guests, providing exceptional customer service throughout their stay. Manage check-ins and check-outs, ensuring that all required paperwork is accurately completed. Handle phone calls and messages, redirecting calls as necessary. Maintain accurate and up-to-date records and files, including documents and spreadsheets. Assist with bookkeeping and invoicing. Conduct inventory checks when required. Provide support in food and beverage service. Assume responsibility for the property in the absence of the property manager. Order monthly supplies. Qualifications / Knowledge / Experience: Completed a minimum of 6 months of industrial training. Possess a positive personality and exceptional communication skills. Currently enrolled in or completed a Hotel Management Program. Willingness to travel throughout India.