Job Description

Justa Group Of Hotels is looking for Guest Relations Professional to join our dynamic team and embark on a rewarding career journey. . As a Guest Relations Officer, you will be the primary point of contact for guests, ensuring a positive and memorable experience. You will handle guest inquiries, resolve concerns, and contribute to the overall satisfaction of visitors to the establishment. Key Responsibilities : Guest Interaction : Welcome guests upon arrival and provide a warm and hospitable atmosphere. Assist guests with check-in and check-out procedures. Respond promptly to guest inquiries, requests, and concerns with a focus on guest satisfaction. Information and Assistance : Provide information about facilities, services, and local attractions. Assist guests in making reservations, both within the property and for external services. Handle guest feedback, comments, and complaints in a professional and courteous manner. Problem Resolution : Address and resolve guest issues, escalating to management if necessary. Anticipate potential problems and proactively address them to enhance guest experience. Communication : Maintain clear and open communication with other departments to ensure seamless guest services. Relay important information to guests, such as event details or changes in services. VIP and Special Guests : Identify VIP guests and provide personalized services to meet their needs. Coordinate special requests for events, celebrations, or unique occasions. Front Desk Support : Collaborate with the front desk team to ensure efficient guest check-in and check-out processes. Handle reservations and assist in managing room availability. Quality Assurance : Ensure that all guest areas are clean, well-maintained, and meet established standards. Monitor guest satisfaction through surveys, feedback, and direct interaction.