Guest Service Associiate - Front office

Job Description

Company Description Responsible for overall supervision, planning, controlling and coordination of all activities of the assigned outlet. Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Visakhapatnam Varun Beach to ensure maximum cooperation, productivity, and guest service. Monitor and supervise service flow in the assigned outlet. Any matter which may affect the interests of Novotel Visakhapatnam Varun Beach should be brought to the attention of the Management Additional Information Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded. Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork. Any matter which may affect the interests of Novotel Visakhapatnam Varun Beach should be brought to the attention of the Management.