POSITION TITLE - TERRITORY MANAGER - OEM DEPARTMENT- SALES FUNCTION- OEM KEY PURPOSE OF THE JOB (POSITION SUMMARY) To manage the sales and service in the respective territory for effective sales CYCLE of assigned Hfele Products. KEY RESULT AREAS 1) Achievement of Sales Plan.2) Sales cycle Management (Pre-Sales, Sales, Post Sales)3) Appointment of OEM distributors/Direct OEMs in non-represented area.4) Key accounts / CHANNEL MANAGEMENT (Primary and Secondary Sales Management through distributors)5) Opportunity Analysis, Market Development, Market Intelligence, Increase in penetration, Customer Retention & Satisfaction KEY FUNCTIONS & RESPONSIBILITIES S.No. OPERATIONAL 1 CLIENT MANAGEMENTManaging existing clients on a regular basis.Market Mapping and identification of addressable potentialLead Cycle ManagementKey Account Management Channel Management (Managing complete Primary/Secondary through direct sales and through distributor.)Create awareness and penetration of newly launched products.To regularly monitor sales figures and product mix of the customers with respect to allotted territory.To provide regular feedback about product demand, market trend, competition, product quality issues to the Product Management Team. (market intelligence) Market Intelligence Increase in share E 2 BUSINESS DEVELOPMENTRegular meeting with existing customers stakeholders such as design, production, & technical team at OEMs factory & showrooms.Develop relations within industry to generate new leads.Conducting regular training sessions for customers and also take the support of the training team as and when requiredWork on specifications and offer customized solutions to suit customer needs.Provide demonstration and sampling of products.To provide existing, new and revived/lost customer with existing products/ substitute products/ new products or new application 3 SALES PERFORMANCEResponsible for achievement of sales targets for the area. Ensure timely billing to customer. Manage the collection process so that receivables are accrued within the prescribed timeline.To submit consolidated weekly and monthly activity reports to the Reporting Manager as per the assigned formats. 4 SOLUTION TO CUSTOMER QUERYTo ensure that all customer complaints are handled on priority and feedback related to same is provided to customer and company.Review all customer queries and complaints from sales or directly from the customer, analyze the problem, and provide relevant solutions. Escalate new and unique issues to relevant people in the organization for knowledge and resolutionRemain self-updated on product knowledge to enable appropriate solutions to customer queries. S.No. DEVELOPMENTAL 1 To emphasize collaboration among other vertical colleagues across the region. OPERATING NETWORK INTERNAL RELATIONSHIPS S.No. DEPARTMENT - PURPOSE OF THE INTERACTION 1. Supply Chain - Execution of orders 2. Order Processing - Processing of orders 3. Accounts - Payments 4. Service/Customer Care - Any issues related to installation or complaints on services or products 5. Product Management - Taking knowledge from Product Managers and updating regularly feedbacks about the market intelligence EXTERNAL RELATIONSHIPS S.No. ENTITY - PURPOSE OF THE INTERACTION 1. Key Accounts - Relationship Management *** This JD is indicative in nature & may not comprehensively cover all aspects of your job, which may be intimated to you time to time. ***Send your Resume/CV to hrintern.bangalore-extern@hafeleindia.com

POSITION TITLE - TERRITORY MANAGER - LIGHTING DEPARTMENT- SALES FUNCTION- LIGHTING KEY PURPOSE OF THE JOB (POSITION SUMMARY) To provide Lighting design for residential and commercial customers of Hafele lights. To optimize the relation between the Influencers and Hafele in order to maximize the benefit for both. KEY RESULT AREAS 1) Achievement of Sales Plan2) Quality of Sales3) Appointment of distributors/dealers in non-represented area 4) Secondary/Tertiary Sales Management 5) Customer Satisfaction 6) Develop the overall region by helping executives in their respective areas KEY FUNCTIONS & RESPONSIBILITIES S.No. OPERATIONAL 1 CHANNEL MANAGEMENTManaging distributor and dealers of the area.Identify New Dealers and set up distribution channel in local areas. Managing complete Primary/Secondary/Tertiary sales in the channel. Introduction of new products. Responsible for complete sales cycle of the area. Managing Display area of the dealers. Conducting regular training of sales person of franchisees, distributors and dealers. To regularly monitor sales figures and product mix of the customers/regions To provide feedback about the product demand, market trend, product quality issues to the Product Management Team 2 BUSINESS DEVELOPMENTRegular meeting with Architects/Interior Designers. Regular meeting with High End Builders/IBs/Villas. Conducting regular architects meetings and trainings. Access and analyze market trends and dynamics and competitor behaviors 3 SALES PERFORMANCEResponsible for achievement of sales targets for the area. Ensure timely billing to customer. Manage the collection process so that receivables are accrued within the prescribed time frames.To submit consolidated weekly activity reports for each region to the National Manager. 4 SOLUTION TO CUSTOMER QUERYTo ensure that all customer complaints are immediately handled. Review all customer queries and complaints from sales or directly from the customer, analyze the problem, and provide proper solutions. Escalate new and unique issues to relevant people in the organization for knowledge and resolution. S.No. DEVELOPMENTAL 1 To assist and support Sales Executives of the region in development of the region OPERATING NETWORK INTERNAL RELATIONSHIPS S.No. DEPARTMENT - PURPOSE OF THE INTERACTION 1. Supply Chain - Execution of orders 2. Order Processing - Processing of orders 3. Accounts - Payment and C-form collection 4. Service/Customer Care - Any issues related to installation or complaints on services or products 5. Product Management - Taking knowledge from Product Managers and updating regularly feedbacks EXTERNAL RELATIONSHIPS S.No. ENTITY - PURPOSE OF THE INTERACTION 1. Franchisees/Distributors/Dealers - Relationship Management 2. Key Accounts - Architects/IDs/Developers - Relationship Management *** This JD is indicative in nature & may not comprehensively cover all aspects of your job, which may be intimated to you time to time. ***Send your Resume/CV to hrintern.bangalore-extern@hafeleindia.com

POSITION TITLE: TERRITORY MANAGER - PROJECTSVERTICAL: PROJECTS KEY PURPOSE OF THE JOB (POSITION SUMMARY)To monitor and manage sales team in the respective area for Projects and Hospitality Vertical and properly assigning the sales representatives to grow Projects and Hospitality business. The job also involves managing and identifying new customers in the assigned Area.KEY RESULT AREAS1 Achievement of area Sales target2 Business Development in the assigned area3 New Customer development4 Solution to customer query5 Identification of new Interior designers and Interior contractor to generate business6 Develop annual sales plan of the area in co-ordination with Regional Manager.KEY FUNCTIONS & RESPONSIBILITIESS.No. STRATEGIC1 Create the Area budget in coordination with Regional Manager Projects and Hospitality.S.No. OPERATIONALA BUSINESS DEVELOPMENT:1) To initiate, buildup, and develop successful customer base in the area.2) To manage Key accounts personally and establish long standing relationships with Key customers in the area.3) To work closely with the Sales Team to ensure that all Sales strategies are effectively implemented and executed on ground.4) To monitor competitor new product introductions, sales strategies, pricing etc.B CHANNEL MANAGEMENT:1) Create relationships with all project developers and maintain/ sustain healthy relationship by giving timely service.2) Competency Mapping in terms of Financial position, reach and business Growth of interior contractor.3) Monitoring live project report.4) To focus on Secondary Sales through architects and interior contractors in order to generate demand.5) To update the customers about all new product releases of the company as soon as they are released.C SOLUTION TO CUSTOMER QUERY: 1) To ensure that all customer complaints are immediately handled by the Sales/Technical Team. 2) Resolving conflict and driving smooth solution among other verticals.D BILLINGS AND COLLECTIONS:1) Ensure proper billing to customer, DSO should not exceed 30-45 days. Manage the collection process so that receivables are accrued within the prescribed time frames.E OTHER INPUTS/REPORTS:1) To provide feedback about the product demand, market trend, product quality issues to the Product Management Team2) To send database of the customers to the marketing department to ensure updated mailing list at the head office.3) To submit consolidated Monthly activity reports for each area to the Regional ManagerS.No. DEVELOPMENTAL1 Identify new projects and Interior contractor.2 Continuously review sales performance data to identify issues/opportunities. Develop and execute action plans to fix issues and improve sales processes.3 Co-ordinate with Regional managers to ensure effective hiring, orientation, training, development and retention of sales team.*** This JD is indicative in nature & may not comprehensively cover all aspects of your job, which may be intimated to youtime to time.*** Send your Resume/CV to hrintern.bangalore-extern@hafeleindia.com

POSITION TITLE - BUSINESS DEVELOPMENT EXECUTIVE VERTICAL - SALES SUPPORTDEPARTMENT - SALES SUPPORT KEY PURPOSE OF THE JOB (POSITION SUMMARY) This will be a key position with responsibility to generate sales and business through Walk-in Clients and Attending walk-in customers and providing them exceptional customer service and suggesting channel partners. KEY RESULT AREAS 1) To ensure smooth functioning of the showroom. 2) To attend walk-in customers and providing them exceptional customer service. 3) To provide technical support to customers and resolve their queries. 4) To ensure achievement of sales target (Only related to Showroom) 5) To suggest dealers and channel partners to clients KEY FUNCTIONS & RESPONSIBILITIES S.No. STRATEGIC 1. To plan strategies that will help increase Sales through walk-in clients. S.No. OPERATIONAL 1. Responsible for smooth functioning of the showroom. 2. Responsible for generation of Sales through Walk-in Clients. 3. To discuss the details, features, general product information with the customers and potential buyers. 4. To attend walk-in customers and providing them exceptional customer service. 5. To make quotations for architects and end customers as per their requirements. 6. To provide technical support to customers and resolve their queries. 7. To maintain and develop customer relationship being the Single Point of contact. 8. Responsible for achievement of sales target (Only related to Showroom) OTHER INPUTS/REPORTS: 1. To maintain Daily sales conversion report 2. To submit Walk-in and Sales reports on Weekly/Monthly basis to the Reporting Manager 3. To ensure daily updating of report file with respect to Walk-in customers, B2B, Architect and designers OPERATING NETWORK INTERNAL RELATIONSHIPS S.No. DEPARTMENTPURPOSE OF THE INTERACTION 1) Sales Team - For closure of Sales 2) Order Processing Department - Stock availability of Products 3) Product Management - For details about New Product launch, German Articles, replacement for discontinued products, special/specific requirements from clients 4) Projects and Hospitality - To update them about leads generated at the Design Centre and closing the same 5) Marketing - Regarding requirements for events6) OEM - To aide them with the technical details about the products and to handle their clients 7) Customer Care - To ensure after sales service and technical help for clients EXTERNAL RELATIONSHIPS S.No. ENTITYPURPOSE OF THE INTERACTION 1) Customers - For sales / Business related enquiries, Quotations and technical support 2) Architects/ Interior Designer/ Contractors - For Business generation and cater to specific requirements 3) Dealers/ Channel Partners - Regarding status of Sales closure 4) OEM - Regarding status of Sales closure *** This JD is indicative in nature & may not comprehensively cover all aspects of your job, which may be intimated to you time to time.*** Send your Resume/CV to hrintern.bangalore-extern@hafeleindia.com

1POSITION TITLE: ASSISTANT AREA MANAGER - PROJECTSDEPARTMENT: SALESVERTICAL: PROJECTS KEY PURPOSE OF THE JOB (POSITION SUMMARY)The key purpose of the job is to drive sales to meet top line sales target. To supervise and assist Territory Managers in enlarging geographical coverage of the territory. To coach and develop the sales team and to maintain and develop business relationship with Key Influencers. KEY RESULT AREAS 1) To ensure Development and achievement of Sales Plan2) To ensure Collection and maintaining healthy DSO3) To ensure Adherence to quarterly sales targets KEY FUNCTIONS & RESPONSIBILITIESS.No. STRATEGIC 1) Key account management - To align top management meetings, participating in exhibitions etc 2) To Set Credit Limits and Credit Periods based on the recommendation of Business Head3) To monitor competitor new product introductions and sales strategies.4) To review sales performance data Continuously to identify issues/opportunities and to develop and execute action plans to fix issues and improve sales processes.S.No. OPERATIONALA BUSINESS DEVELOPMENT:1) To manage Key accounts personally and establish long standing relationships with key influencers 2) To identify new accounts and convert to Hafele customer 3) To share leads with industry colleagues B KEY ACCOUNT MANAGEMENT:1) To meet Key Influencers 2) To arrange events, presentation for nurturing Key Account 3) To participate in exhibitions, events to meet Key Influencers C SOLUTION TO CUSTOMER QUERY:1) To ensure that all customer complaints are immediately handled by the Sales/Technical Team. D OTHER INPUTS/REPORTS:1)To submit consolidated Monthly activity report of the areas 2) To provide feedback about the product demand, market trend, product quality issues to the Product Management Team.3)To meet customer for payments , resolving CN DN Issue, GST Issue4)Any other function as may be intimated by the management from time to time.S.No. DEVELOPMENTAL1) To co-ordinate with Area Managers to ensure effective hiring, orientation, training, development and retention of sales team OPERATING NETWORK INTERNAL RELATIONSHIPS S.No. DEPARTMENTPURPOSE OF THE INTERACTION 1) Order Processing - For orders related issues. 2) Marketing - Promotions, Launches, Catalogues and New Product Information, Events 3) Product Management - For New product introduction, special finish request, product alteration 4) Accounts - For collections EXTERNAL RELATIONSHIPS S.No. ENTITYPURPOSE OF THE INTERACTION1) End customers/ Key accounts - Relationship management*** This JD is indicative in nature & may not comprehensively cover all aspects of your job, which may be intimated to youtime to time.*** Send your Resume/CV to hrintern.bangalore-extern@hafeleindia.com

POSITION TITLE - SENIOR DESIGNER KEY PURPOSE OF THE JOB (POSITION SUMMARY) The key purpose of the job is to provide kitchen, wardrobe and other furniture designs to the Design Centre Clients by properly understanding their requirements and suggesting appropriate solutions to them. The role also demands business development and sales assistance support to the Business Development team as and when required. KEY RESULT AREAS 1) To deliver the designs within 48 hours to the clients. 2) To take proper site measurement as and when required and visit clients for understanding site details and customer requirements. 3) To prepare BOQs for the Kitchen/Wardrobe designs prepared/received from the clients. 4) To handle walk-in of Design Centre and accordingly follow up for closure. KEY FUNCTIONS & RESPONSIBILITIESS.No. STRATEGIC1) To add value to the designs by recommending the appropriate cost effective products, there by exceeding customers expectations 2) To build connect and positive relationship with the external interior designers and architects. S.No. OPERATIONAL 1) To ensure that 1st set of drawings are sent to customers within 48 HOURS after understanding the needs. 2) To ensure that designs made are in line with latest products and also stock availability. 3) To handle walk in clients and accordingly follow up for closure. 4) To go through catalogues and analyze the products to be recommended according to client requirement. 5) To follow up with sale team for orders placed by customers based on designs submitted. 6) To maintain proper record of design fees collected from the customers. 7) To resolve customer queries with respect to specifications and special requirements. 8) To attend clients in Design Centre and make site visits wherever required to make accurate measurements for the designs. 9) To follow up with the customers to ensure that the design gets translated into orders from customers . S.No. DEVELOPMENTAL 1) To keep oneself updated and well trained on the new products from the Product Managers / Senior designer trainings and incorporate the knowledge gained in the designs.2) To work closely with all the sales staff in the region and provide support services to all customer segments. 3) To work closely with designers of other regions of the company and Head Office. 4) Develop an awareness of trends and developments in design, materials, techniques and technology. OPERATING NETWORKINTERNAL RELATIONSHIPSS.No. DEPARTMENTPURPOSE OF THE INTERACTION1) Sales Team - For closure of Sales 2) Order Processing Department - Stock availability of Products 3) Product Management - For details about New Product launch, German Articles, replacement for discontinued products, special/specific requirements from clients 4) Projects and Hospitality - To update them about leads generated at the Design Centre and closing the same 5) OEM - To aide them with the technical details about the products and to handle their clients EXTERNAL RELATIONSHIPSS.No. ENTITYPURPOSE OF THE INTERACTION1) Customers- For Design understanding 2) Architect / Interior Designers - For Business generation and cater to specific requirements 3) Dealers/ Channel Partners - Regarding status of Sales closure *** This JD is indicative in nature & may not comprehensively cover all aspects of your job, which may be intimated to youtime to time.***Send your Resume/CV to hrintern.bangalore-extern@hafeleindia.com