Hakkasan Mumbai is looking for Guest Relation Executive to join our dynamic team and embark on a rewarding career journey Guest Assistance: Welcome guests, provide information, and assist with their needs and requests This may include check-in/check-out procedures, room allocation, luggage handling, and escorting guests to their accommodations Customer Service: Deliver excellent customer service by promptly and professionally addressing guest inquiries, concerns, and complaints Handle difficult situations with tact and diplomacy to ensure guest satisfaction Communication: Maintain clear and effective communication with guests, both in person and through various channels such as telephone, email, and social media Provide accurate and helpful information about facilities, services, and local attractions Problem Resolution: Proactively identify and resolve guest issues and complaints in a timely and efficient manner Collaborate with relevant departments or individuals to address and resolve any service-related problems Guest Feedback: Collect and analyze guest feedback to identify areas for improvement Take appropriate action to enhance the guest experience based on feedback received Relationship Building: Foster positive relationships with guests, ensuring their loyalty and satisfaction Anticipate and fulfill guest needs to create a personalized and memorable experience Coordination: Collaborate with various departments, such as housekeeping, food and beverage, and maintenance, to ensure smooth guest experiences Coordinate special requests, such as room setups, amenities, and event arrangements Administrative Tasks: Perform administrative duties related to guest relations, such as maintaining guest records, updating databases, preparing reports, and processing guest requests or reservations Crisis Management: Handle emergency situations and guest complaints effectively, remaining calm and composed under pressure Follow established procedures and protocols to ensure the safety and well-being of guests Product Knowledge: Stay updated on the features, amenities, and services offered by the organization Possess a thorough understanding of local attractions, transportation options, and other relevant information to assist guests effecti

Hakkasan Mumbai is looking for Asst. Stewards to join our dynamic team and embark on a rewarding career journey Customer Service:Welcome and greet guests in a friendly and professional manner Assist guests in finding suitable seating arrangements and present menus Table Service:Take food and beverage orders accurately and efficiently Serve food and beverages to guests in accordance with established service standards Cleanliness and Hygiene:Set up dining areas, including cleaning and arranging tables, chairs, and table settings Maintain cleanliness in the dining area, ensuring a neat and organized appearance Communication:Communicate effectively with kitchen staff to ensure accurate and timely order delivery Address guest inquiries, concerns, and special requests promptly and courteously Team Collaboration:Collaborate with kitchen and other restaurant staff to ensure smooth operations Assist in restocking and replenishing dining and service areas Adherence to Policies:Follow established health and safety guidelines, including food safety and sanitation practices Adhere to company policies and procedures regarding service standards and conduct

Hakkasan Mumbai is looking for Restaurant Manager to join our dynamic team and embark on a rewarding career journey Manage staff schedules and ensure that all staff are trained and providing excellent customer service Order and manage inventory, including food, drinks, and supplies Ensure that all health and safety standards are followed, including food safety regulations Maintain financial records and budgets, including managing cash flow and payroll Develop and implement marketing strategies to increase customer traffic and sales Address customer complaints and concerns in a timely and professional manner Collaborate with the owner and other managers to develop and implement long-term goals for the restaurant Hire and train staff members. Ensure that health and safety protocols are adhered to. Keep a meticulous record of income and expenses. Order ingredients in the correct quantities for the kitchen staff. Communicate with customers to receive feedback and manage complaints. Open and close the restaurant on time.

Hakkasan Mumbai is looking for Shift Manager to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Hakkasan Mumbai is looking for Stewards to join our dynamic team and embark on a rewarding career journey Customer Service:Welcome and greet guests in a friendly and professional manner Assist guests in finding suitable seating arrangements and present menus Table Service:Take food and beverage orders accurately and efficiently Serve food and beverages to guests in accordance with established service standards Cleanliness and Hygiene:Set up dining areas, including cleaning and arranging tables, chairs, and table settings Maintain cleanliness in the dining area, ensuring a neat and organized appearance Communication:Communicate effectively with kitchen staff to ensure accurate and timely order delivery Address guest inquiries, concerns, and special requests promptly and courteously Team Collaboration:Collaborate with kitchen and other restaurant staff to ensure smooth operations Assist in restocking and replenishing dining and service areas Adherence to Policies:Follow established health and safety guidelines, including food safety and sanitation practices Adhere to company policies and procedures regarding service standards and conduct

Hakkasan Mumbai is looking for Asst. Bartender to join our dynamic team and embark on a rewarding career journey Customer Service: Greet customers, take orders, and provide excellent customer service, creating a welcoming and hospitable environment. Beverage Preparation: Prepare and serve a variety of alcoholic and non-alcoholic beverages, including cocktails, beer, wine, and soft drinks, using proper techniques and recipes. Inventory Management: Manage the inventory of bar supplies, including alcohol, mixers, glassware, and other supplies, ensuring adequate levels are maintained and orders are placed as needed. Cash Handling: Handle cash, credit card transactions, and reconcile cash drawers at the end of each shift. Cleanliness and Sanitation: Maintain a clean and sanitary bar area, including cleaning and sanitizing bar equipment, glassware, and workstations. Product Knowledge: Develop and maintain a deep knowledge of the bar's menu and products, including new and seasonal items. Teamwork: Work closely with other bartenders, servers, and kitchen staff to ensure smooth operations and timely service. A successful Bartender will possess excellent communication and customer service skills, the ability to work in a fast-paced environment, and knowledge of beverage preparation techniques and recipes. They should also have good organizational and time management skills.

Hakkasan Mumbai is looking for Bartender to join our dynamic team and embark on a rewarding career journey Customer Service: Greet customers, take orders, and provide excellent customer service, creating a welcoming and hospitable environment. Beverage Preparation: Prepare and serve a variety of alcoholic and non-alcoholic beverages, including cocktails, beer, wine, and soft drinks, using proper techniques and recipes. Inventory Management: Manage the inventory of bar supplies, including alcohol, mixers, glassware, and other supplies, ensuring adequate levels are maintained and orders are placed as needed. Cash Handling: Handle cash, credit card transactions, and reconcile cash drawers at the end of each shift. Cleanliness and Sanitation: Maintain a clean and sanitary bar area, including cleaning and sanitizing bar equipment, glassware, and workstations. Product Knowledge: Develop and maintain a deep knowledge of the bar's menu and products, including new and seasonal items. Teamwork: Work closely with other bartenders, servers, and kitchen staff to ensure smooth operations and timely service. A successful Bartender will possess excellent communication and customer service skills, the ability to work in a fast-paced environment, and knowledge of beverage preparation techniques and recipes. They should also have good organizational and time management skills.

Hakkasan Mumbai is looking for Bar Shift Manager to join our dynamic team and embark on a rewarding career journey Staff Management: Hiring, training, and supervising bar staff, including bartenders, servers, and barbacks. The Bar Manager ensures that the team is properly trained, motivated, and following standard operating procedures. They may also handle scheduling, payroll, and performance evaluations. Customer Service: Ensuring exceptional customer service by maintaining a welcoming and friendly atmosphere. The Bar Manager interacts with customers, addresses their concerns, and oversees the prompt and accurate service of beverages. They strive to create a positive customer experience and build customer loyalty. Inventory Management: Managing the bar inventory, including ordering supplies, monitoring stock levels, and tracking costs. The Bar Manager maintains accurate records of inventory, handles product rotation, and minimizes waste. They may also negotiate with suppliers to ensure competitive pricing and quality products. Menu Development: Collaborating with the team to create and update the bar menu. The Bar Manager identifies popular trends, introduces new and seasonal beverages, and ensures a diverse and appealing selection. They consider customer preferences, pricing, and profitability when designing the menu. Compliance and Safety: Ensuring compliance with local, state, and federal regulations related to alcohol service and safety. The Bar Manager ensures that the establishment adheres to licensing requirements, age verification procedures, and responsible alcohol service practices. They may also implement safety protocols and emergency response plans. Marketing and Promotions: Developing and implementing marketing strategies to attract and retain customers. The Bar Manager may organize special events, promotions, and themed nights to drive traffic and increase sales. They utilize various channels, such as social media, advertising, and partnerships, to promote the bar. Financial Management: Monitoring financial performance, analyzing sales data, and managing costs. The Bar Manager tracks revenue, expenses, and profitability, and makes adjustments as needed. They may create budgets, monitor pricing strategies, and implement strategies to improve financial results. Bar Maintenance: Overseeing the cleanliness, organization, and maintenance of the bar area. The Bar Manager ensures that equipment is properly maintained, repairs are promptly addressed, and the environment is clean and hygienic. They may collaborate with the facility management team to ensure a well-maintained establishment.

Hakkasan Mumbai is looking for Guest Relations Manager to join our dynamic team and embark on a rewarding career journey Customer Service: Provide exceptional customer service and act as a point of contact for guests, addressing their inquiries, requests, and concerns promptly and courteously Guest Assistance: Assist guests with check-in, check-out, reservations, and any special requests, such as room preferences, dining reservations, or event bookings Problem Resolution: Resolve guest complaints and issues effectively, demonstrating empathy and a commitment to finding solutions that meet or exceed their expectations Communication: Maintain open and clear communication with guests, informing them of relevant information, events, and services available during their stay Hospitality and Courtesy: Exhibit a high level of hospitality, friendliness, and professionalism in all interactions with guests Guest Feedback: Collect, analyze, and act on guest feedback to continuously improve services and the overall guest experience VIP Services: Provide special attention and services to VIP guests, such as personalized welcome amenities, room upgrades, and tailored experiences Coordination: Collaborate with various departments, including housekeeping, front desk, and food and beverage, to ensure seamless service delivery

Hakkasan Mumbai is looking for Bar manager to join our dynamic team and embark on a rewarding career journey Staff Management: Hiring, training, and supervising bar staff, including bartenders, servers, and barbacks. The Bar Manager ensures that the team is properly trained, motivated, and following standard operating procedures. They may also handle scheduling, payroll, and performance evaluations. Customer Service: Ensuring exceptional customer service by maintaining a welcoming and friendly atmosphere. The Bar Manager interacts with customers, addresses their concerns, and oversees the prompt and accurate service of beverages. They strive to create a positive customer experience and build customer loyalty. Inventory Management: Managing the bar inventory, including ordering supplies, monitoring stock levels, and tracking costs. The Bar Manager maintains accurate records of inventory, handles product rotation, and minimizes waste. They may also negotiate with suppliers to ensure competitive pricing and quality products. Menu Development: Collaborating with the team to create and update the bar menu. The Bar Manager identifies popular trends, introduces new and seasonal beverages, and ensures a diverse and appealing selection. They consider customer preferences, pricing, and profitability when designing the menu. Compliance and Safety: Ensuring compliance with local, state, and federal regulations related to alcohol service and safety. The Bar Manager ensures that the establishment adheres to licensing requirements, age verification procedures, and responsible alcohol service practices. They may also implement safety protocols and emergency response plans. Marketing and Promotions: Developing and implementing marketing strategies to attract and retain customers. The Bar Manager may organize special events, promotions, and themed nights to drive traffic and increase sales. They utilize various channels, such as social media, advertising, and partnerships, to promote the bar. Financial Management: Monitoring financial performance, analyzing sales data, and managing costs. The Bar Manager tracks revenue, expenses, and profitability, and makes adjustments as needed. They may create budgets, monitor pricing strategies, and implement strategies to improve financial results. Bar Maintenance: Overseeing the cleanliness, organization, and maintenance of the bar area. The Bar Manager ensures that equipment is properly maintained, repairs are promptly addressed, and the environment is clean and hygienic. They may collaborate with the facility management team to ensure a well-maintained establishment.