Role & responsibilities Oversee day-to-day front office operations, ensuring smooth guest check-ins and check-outsSupervise and train front office staff, ensuring high levels of guest serviceHandle guest inquiries, complaints, and requests, ensuring prompt and effective resolutionEnsure accurate guest records and billing details in the systemCoordinate with housekeeping, F&B, and other departments to meet guest needsMaintain and update guest reservations, ensuring optimal room availability and occupancy ratesMonitor and maintain the cleanliness and organization of the front office areaEnsure proper implementation of hotel policies and proceduresHandle cash, credit card, and other financial transactions in line with company policiesPrepare and present reports on front office operations, guest feedback, and room occupancyPreferred candidate profile Strong leadership and supervisory skillsExcellent communication and interpersonal skillsKnowledge of front office software and hotel management systemsHigh attention to detail and problem-solving abilitiesAbility to work under pressure and handle multiple tasks simultaneouslyCustomer service-focused with a friendly and approachable attitudeAbility to work effectively with cross-functional teamsGender: MaleAge: Below 40 yearsShift: Flexible shifts