Application Support : Provide timely and efficient support for internal and external applications, addressing issues, incidents, and user queries to ensure optimal performance and functionality. Platform Support : Manage and troubleshoot platform-related issues, ensuring the platformavailability, reliability, and scalability. Technology Support : Assist with the configuration, maintenance, and troubleshooting of technology tools, environments, and systems. Incident & Problem Management : Identify, log, and prioritize incidents. Work with cross-functional teams to resolve issues, root cause analysis, and prevent recurrence. System Monitoring : Monitor application performance, platform stability, and system health using monitoring tools, and proactively address issues before they impact users. Collaboration : Work closely with development, operations, and other technical teams to troubleshoot, resolve, and improve system functionality and performance. Documentation : Create and maintain knowledge base articles, technical documentation, and standard operating procedures for common issues and processes. User Training & Support : Provide training and assistance to users, ensuring they understand the platforms and applications they use.

1.Be excited about working in a high growth, impact driven, social enterprise. 2.Bring a can-do, resourcefuland ownershipattitude and creative problem-solving skills to deliver impact at scale. 3.3 years or equivalent software testing experience 4.Experience working in Agile/Scrum environments. Technical: 1.Plan and execute various testing types including functional, regression, and integration testing. 2.Design and develop test cases and test plans 3.Collaborate with developers to ensure quality software is being delivered 4.Document bugs and track them to closure 5.Testing Expertise: Strong background in manual testing; experience with automation tools is a plus (e.g., Selenium, Postman). 6.Faster resolution of reported issues, enhancing overall customer satisfaction. 7.Cross browser, multiple devices 8.Browser dev tools familiarity 9.Familiarity with issue triaging 10.Familiar with submitting API calls (for

1. Oversee project implementation in the assigned district to deliver benefits from various schemes to targeted beneficiaries using technology. 2. Lead and monitor the work of community mobilizers. 3. Create and execute a plan to improve delivery and increase the network of community mobilizers to meet revenue and application targets. 4. Build and manage a team, focusing on their performance. 5. Identify suitable schemes for community needs with help from research teams. 6. Work with government officials and local authorities, including Gram Panchayats. 7. Ensure regular reporting to your Line Manager and encourage the same within your team. 8. Keep documentation and reports to meet organizational requirements. 9. Establish partnerships with relevant government and non-government organizations to support implementation efforts. 10. Must be willing to travel extensively as per requirement, including to low income communities and rural districts of the State for direct interaction Requirements 1. Determined and motivated to reach Project and State targets and meet tight deadlines 2. Must be willing to travel extensively as per requirement, including to low income communities and rural districts of the State for direct interaction 3. Work according to the Organizational culture and respect for individuals 4. Honesty, hard work, and willingness to learn