Job Description

About Fam (previously FamPay) Fam is Indias first payments app for everyone above 11. FamApp helps make online and offline payments through UPI and FamCard. We are on a mission to raise a new, financially aware generation, and drive 250 million+ youngest users in India to kickstart their financial journey super early in their life. Founded in 2019 by IIT Roorkee alumni, Fam is backed by some of the most respected investors around the world like Elevation Capital, Y-Combinator, Peak XV (Sequoia Capital) India, Venture Highway, Global Founder s Capital and the likes of Kunal Shah, Amrish Rao as angel investors. About this role: Watched the Jamtara seriesThats what were talking about. As a Risk and Fraud Head at Fam, you will work in the banking and payments industry; always on your toes to avoid potential fraudulent activities and deal with them if they occur. As a part of the role, you will be expected to build a team to proactively build preventive measures to avoid any mishaps. You will need to identify and analyze past patterns and make sure that the right systems are in the right place. You will be our commander of safety and protect us from any potential risks and frauds. On the Job Lead Fam s Risk & Fraud vertical to secure millions of users and billions of transactions Hire, mentor, and scale a best-in-class risk team from the ground up Deep-dive into the product to proactively identify risk touchpoints Analyze and document fraudulent user journeys and behavior patterns Monitor suspicious activity and build risk scoring systems for users and transactions Work closely with operations and support teams to flag and address risks Collaborate with product and engineering to build a automatic risk detection engine Handle transaction disputes, chargebacks, and refunds with banks and partners Liaise with cyber cells, LEAs, banking partners, and other stakeholders for dispute resolution Ensure strict adherence to RBI guidelines and regulatory compliance at all times Must-haves (Min. qualifications) 7+ years of working experience in Risk & Fraud team at a fintech/ bank Worked with a fintech startup in payments space Excellent communication, networking and interpersonal skills Proficient in Microsoft Excel to handle and analyse large volumes of data Good to have Worked closely with cyber cells, banking partners, and other stakeholders Hands on experience with tech/ data science/ artificial intelligence Worked with banks or non payments related companies Why join us We are building for the youngest generation in India and they need most safety Collaborate with an amazing team of engineers, product, and operations Opportunity to lead and grow in a high-impact leadership role If you want to work in a high impact and high ownership role in a tech startup Why should you join us Every once in a while, a product comes to life that makes people think, why was this not done earlierThe users love it, the investors dream about the great returns and the team feels the joy and pride every day. We have strong indicators for users & investors, and we are building a team that will have stories to tell all their life. We believe that a great product is built by a high-quality team that finds purpose and joy in their work, and we also go beyond it to put heavy emphasis on having fun at work as well. Perks 1. Industrys best ESOPs scheme 2. Medical Insurances suiting your needs 3. Access to Mental Health professionals 4. Top gadgets to achieve skill level - Bruce Wayne 5. Flexible work schedule so you never miss brunch, lunch, or dinner plans 6. Friendly leaves policy that ll make your friends jealous 7. Relocation Support 8. Meals in office Here s all the tea on FamApp FamApp focuses on financial inclusion of the next generation by providing UPI & card payments to everyone above 11 years old. Our flagship Spending Account, FamX, seamlessly integrates UPI and card payments, enabling users to manage, save, and learn about their finances effortlessly. Revolutionizing Payments and FinTech FamApp has enabled 10 million+ users to make UPI and card payments across India, removing the inconvenience of carrying cash everywhere. Users get to customise their FamX card with doodles, which lets them add a personal touch to their payments. Trusted by leading investors We re proud to be supported by renowned investors like Elevation Capital, Y-Combinator, Peak XV (formerly Sequoia Capital India), Venture Highway, Global Founder s Capital, and esteemed angels Kunal Shah and Amrish Rao. Join Our Dynamic Team At Fam, our people-first approach is reflected in our generous leave policies, flexible work schedules, comprehensive health benefits, and free mental health sessions. We don t mean to brag, but we promise you ll be surrounded by some of the most fun, talented and passionate people in the startup space. Want to see what makes life at Fam so awesomeCheck out our shenanigans at @lifeatfam