Head Information Technology

Job Description

Dear all, Indi Village Technology is a company that delivers digital services like data annotation, content moderation, and image processing to clients around the world. It is known for creating job opportunities in rural areas of India, especially for women and youth. By combining technology with community development, Indi Village helps improve digital skills and provides stable employment in underserved regions, contributing to economic growth and social progress. Position: Head of Information Technology (Head of IT) Locations: Yemmiganur, Anantapur, Raichur, Balgakot, Udupi, Jharkhand Experience: 15+ Years in IT leadership roles Position Overview As Head of IT, you will drive the strategic direction and operation of all technology functions across our multiple locations. Reporting to the executive leadership team, you will establish IT vision, governance, and roadmap; ensure robust, secure, and scalable infrastructure; champion digital transformation initiatives; and build high-performing teams. Your leadership will enable the business to leverage technology for competitive advantage and operational excellence. Key Responsibilities 1. IT Strategy & Governance Define and execute the overall IT strategy aligned with business goals. Develop governance frameworks, technology roadmaps, and KPIs to measure performance. Lead regular IT steering committee meetings with stakeholders to review progress and priorities. 2. Policy, Compliance & Risk Management Define and enforce standardized machine provisioning and decommissioning processes, including secure OS and application baseline configurations for desktops, laptops, servers, and virtual machines. Implement centralized configuration management (e.g., via Ansible, Puppet, or SCCM) to ensure consistent, auditable deployments and automated patch management across all endpoints and servers. Maintain an approved hardware and software inventory, with clear procedures for change control, asset tagging, and lifecycle management. Establish and audit IT policies, standards, and procedures covering acceptable use, mobile device management, remote access, and software installation. Ensure regulatory and industry compliance (e.g., ISO 27001, SOC 2, GDPR) by leading internal and external audits, gap assessments, and certification efforts. Develop and routinely test disaster recovery and business continuity plans, including backup retention policies, RTO/RPO definitions, and failover procedures for critical systems. Implement risk management processes to identify, assess, and remediate vulnerabilities, with clear escalation paths and reporting to senior leadership. 3. Infrastructure & Operations Oversee architecture, deployment, and maintenance of network, servers, cloud environments, and endpoints. Optimize IT expenditure through vendor selection, contract negotiation, and cost-control measures. Monitor system health and performance metrics; drive continuous improvements and scalability. Ensure 24/7 reliability and availability, with on-call support as needed. 4. Security & Compliance Lead a comprehensive security program encompassing network, endpoint, application, and cloud environments, aligned with industry best practices (e.g., NIST, CIS Controls). Define and enforce security baselines for servers, network devices, and workstations, leveraging hardening guides and automated compliance checks. Oversee identity and access management, including MFA rollout, role-based access control (RBAC), privileged access management (PAM), and periodic access reviews. Coordinate regular vulnerability assessments and penetration tests, manage remediation workflows, and track metrics on time-to-remediation. Implement endpoint detection and response (EDR), proxy/NGFW, DLP, and SIEM solutions to detect, investigate, and respond to security incidents. Develop and maintain an incident response plan, lead post-incident analysis, and drive continuous improvement via lessons learned. Conduct ongoing security awareness training, phishing simulations, and tabletop exercises to foster a security-first culture. Collaborate with legal and compliance teams to address data privacy concerns, breach notification requirements, and third-party security due diligence. 5. Digital Transformation & Innovation Identify and drive digital initiatives (e.g., ERP/CRM upgrades, process automation, AI/ML pilots). Collaborate with business units to prioritize and deliver technology-enabled improvements. Evaluate emerging technologies, tools, and methodologies to maintain competitive edge. 6. Vendor & Partner Management Manage relationships with technology vendors, service providers, and system integrators. Negotiate service-level agreements (SLAs) and ensure delivery quality and accountability. Coordinate integration of third-party solutions and platforms. 7. Leadership & Team Development Build, mentor, and lead a diverse IT team across all locations. Promote a culture of continuous learning, collaboration, and high performance. Identify skill gaps and implement training, certification, and career development plans. Foster cross-functional collaboration with other departments and stakeholders. Qualifications Bachelors or Masters degree in Information Technology, Computer Science, or related discipline. 15+ years of progressive experience in IT roles, with at least 5 years in a senior leadership position. Proven track record of developing and executing IT strategies in a multi-site environment. Deep expertise in IT infrastructure, security, compliance, and digital transformation. Strong financial acumen, with experience managing large-scale IT budgets and vendor negotiations. Excellent leadership, communication, and stakeholder management skills. Preferred Skills & Certifications Certifications such as ITIL Expert, CISSP, CISM, PMP, or COBIT. Experience with cloud platforms (AWS, Azure, GCP) and virtualization technologies. Familiarity with enterprise applications (ERP, CRM) and process automation platforms. Knowledge of data analytics, AI/ML concepts, and emerging technology trends. Work Environment Primarily office-based, with occasional travel between Yemmiganur, Anantapur, Raichur, Balgakot, Udupi, and Jharkhand offices. Flexible working hours and on-call responsibilities for critical incidents. Collaborative, fast-paced environment emphasizing innovation and teamwork.