Head - Key Accounts

Job Description

About the Role: Key Responsibilities: - Lead, mentor, and motivate a team of KAM leads and KAMs to achieve individual and team goals. - Conduct regular performance reviews, provide feedback, and identify training needs. - Develop and implement account strategies to drive growth and ensure client satisfaction for key accounts. - Build and maintain strong, long-term relationships with key clients - Collaborate with senior management to develop and execute strategic plans for key accounts. - Analyze market trends, client needs, and competitive landscape to identify opportunities for growth and improvement. - Ensuring the team addresses and resolves client issues and concerns promptly and effectively. - Meet clients on a regular basis for their expansion needs, operational planning, load enhancement and relationship building - Work closely with cross functional teams (Product, ops and finance) to provide timely resolution to the client - Performance reports to be regularly shared with all Enterprise accounts - Identify opportunities for upselling and cross-selling within existing accounts, thus driving higher revenue through Value Added Services - Managing end-to-end account receivables (outstanding dues) from the teams assigned portfolio - Maximize profits through positive gross margin - Follow established sales processes and policies. Qualification & Skill set required : - MBA or relevant advanced degree preferred. - Proven experience (10+ years) in account management, with at least 4-5 years in a leadership role. - Strong understanding of key account management principles and practices. - Excellent leadership, communication, and interpersonal skills. - Ability to analyze data, identify trends, and make data-driven decisions. - Strong problem-solving skills and the ability to work under pressure. - Customer obsession, Relationship Management , Negotiation & Closure skills - Proven track record of exceeding sales targets.