Head of Franchise Account Management

Job Description

ql-editor "> About SuperK: SuperK is revolutionizing grocery shopping in India s small-town markets with a tech-driven, membership-based retail model. With over 100 stores across 80+ towns in Andhra Pradesh, SuperK is bringing the convenience of a small-format Costco to Tier 3-5 towns, turning unorganized retail into a seamless, organized experience. Backed by leading investors like Blume Ventures and XEED Ventures, SuperK is reshaping the future of retail, making quality groceries and savings accessible to small-town India like never before. About the Role As the Head of Franchise Account Management, you are expected to lead and drive growth across our franchise network. This role is crucial in managing franchise relationships, ensuring operational excellence, and maximizing revenue. You will be responsible for overseeing a team that supports and optimizes franchisee performance while maintaining brand standards and strategic alignment. Key Responsibilities Lead and manage the Franchise Account Management team to support and grow the franchise network Develop and execute strategies to optimize franchise performance, profitability, and operational efficiency Serve as the primary point of contact for franchisees, ensuring strong relationships and alignment with brand goals Monitor and analyse franchise performance metrics, providing insights and recommendations for improvement Collaborate with internal teams (marketing, operations, finance) to support franchisee success Ensure franchisees adhere to brand guidelines, quality standards, and contractual obligations Identify and implement initiatives to enhance franchise engagement, training, and best practices Drive business growth by identifying opportunities for expansion, new locations, and improved service models Address franchisee concerns and challenges proactively, fostering a positive and productive partnership Stay updated on industry trends, competitive landscape, and best practices in franchise management Requirements 7+ years of experience in franchise management, distributor management, business development, or key account management Fluency in Telugu is a must for relationship-building and support Proven track record of managing franchise/distributor relationships and driving performance improvements Strong business acumen with expertise in operations, sales, and marketing within a franchise environment Excellent communication and negotiation skills to manage franchisee expectations and agreements Leadership experience with the ability to mentor and grow a high-performing team Data-driven mindset with experience in analysing franchise performance metrics Ability to travel as needed to franchise locations Preferred Qualifications Experience in FMCG Distribution/ QSR/ Retail sectors Knowledge of franchise agreements, legal compliance, and financial modeling MBA or equivalent experience in business strategy, operations, or management Why Join Us Lead a high-impact team driving the success of a growing franchise network Shape strategic decisions and play a key role in scaling our brand Competitive salary, benefits, and career growth opportunities Be part of an innovative, dynamic, and collaborative work culture If youre passionate about franchise growth and building strong partnerships, wed love to hear from you! Apply now!