Job Description

Head of Global Capability Center Location: Hyderabad Position Overview Lead and scale Global Capability Center as a strategic business partner driving digital transformation, operational excellence, and innovation across our global enterprise. This executive role demands a visionary leader who can build world-class capabilities while delivering measurable business impact through technology, talent, and process optimization. Key Responsibilities Strategic Leadership & Vision Transform the GCC from a cost center to a strategic growth engine by developing and executing a comprehensive capability roadmap aligned with global business objectives. Drive the center's evolution into a hub of innovation, advanced analytics, and emerging technologies while maintaining operational excellence in core service delivery. Organizational Development & Talent Management Build and lead a high-performing organization of 500+ professionals across technology, analytics, finance, and business operations. Establish talent acquisition strategies, career development frameworks, and retention programs that position the GCC as an employer of choice in the market. Foster a culture of innovation, continuous learning, and cross-functional collaboration. Operational Excellence & Service Delivery Ensure seamless delivery of mission-critical services including application development, infrastructure management, data analytics, and business process operations. Implement robust governance frameworks, SLA management, and quality assurance processes that consistently exceed global stakeholder expectations. Digital Transformation & Innovation Spearhead the adoption of cutting-edge technologies including AI/ML, cloud platforms, automation, and data science capabilities. Establish innovation labs and centers of excellence that drive breakthrough solutions for complex business challenges while maintaining security and compliance standards. Stakeholder Management & Business Partnership Serve as the primary interface with global business units, technology leadership, and executive stakeholders. Translate business requirements into scalable solutions while effectively communicating GCC value proposition, achievements, and strategic roadmap to C-suite leadership. Financial Management & Business Case Development Manage P&L responsibility for the GCC including budget planning, cost optimization, and ROI measurement. Develop compelling business cases for capability expansion, technology investments, and resource allocation while maintaining competitive cost structures. Required Qualifications Leadership Experience: Minimum 15 years in senior leadership roles with proven track record of building and scaling large technology or operations organizations (1000+ employees preferred) Global Business Acumen: Extensive experience working with multinational corporations, managing cross-cultural teams, and navigating complex stakeholder environments across different time zones and business contexts Technology Expertise: Deep understanding of enterprise technology landscapes including cloud platforms, digital transformation methodologies, cybersecurity, and emerging technologies like AI/ML and automation Industry Knowledge: Significant experience in multiple industries with understanding of regulatory requirements, market dynamics, and competitive landscape Educational Background: Advanced degree in Engineering, Computer Science, Business Administration, or related field; MBA preferred Preferred Qualifications Experience establishing or significantly expanding GCC operations Track record of driving successful digital transformation initiatives Proven expertise in agile methodologies, DevOps, and modern software development practices Strong background in data analytics, business intelligence, and decision science Experience with mergers, acquisitions, and organizational integration Industry certifications in relevant technology platforms or methodologies Leadership Competencies Transformational Leadership: Ability to inspire and motivate large, diverse teams while driving cultural change and operational transformation in complex organizational environments Strategic Thinking: Demonstrated capability to develop long-term vision, anticipate market trends, and make strategic decisions that balance short-term delivery with long-term capability building Executive Presence: Strong communication and presentation skills with ability to influence senior stakeholders, board members, and external partners while representing the organization at industry forums Operational Excellence: Proven track record of implementing robust processes, governance frameworks, and quality management systems that deliver consistent, measurable results What We Offer Opportunity to lead a strategic growth initiative with significant organizational impact Competitive executive compensation package including equity participation Global exposure and collaboration with senior leadership across multiple markets Access to cutting-edge technology platforms and innovation resources Comprehensive benefits package and professional development opportunities Join us in building a world-class Global Capability Center that drives innovation, delivers exceptional value, and establishes new benchmarks for operational excellence in our industry. 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