Job Description

Leaders’ Edge is Hiring: Vertical Head – HR Operations Position Title: Vertical Head – HR Operations Function: Human Resources – Operations & Strategy Role Overview: Leaders’ Edge has been exclusively mandated to hire a Vertical Head – HR Operations for a pioneering integrated logistics and mobility services company. The role entails leading HR operations across 30,000+ workforce spread over 1,100+ locations , managing a team of 150+ HR professionals , and collaborating closely with P&L leaders to drive a unified, high-performance, and future-ready workforce strategy. Key Responsibilities: 1. Strategic Workforce Management Own and drive end-to-end workforce lifecycle from hire to retire for third-party and contractual employees. Plan workforce availability and productivity models aligned with evolving customer expectations and business expansion. 2. Recruitment, Onboarding & Partner Ecosystem Design and lead scalable hiring and skilling strategies in collaboration with training providers, NGOs, and associate partners . Maintain a robust vendor ecosystem to ensure timely and quality workforce deployment across all sites. 3. Productivity & Engagement Implement productivity frameworks, analytics tools , and engagement strategies to reduce absenteeism and attrition. Drive capability-building programs to enhance workforce reliability and skill dexterity. 4. Industrial Relations & Compliance Build and sustain harmonious industrial relations , manage union/stakeholder expectations, and preempt disruptions. Oversee compliance with labor laws, audits, safety standards, and coordinate with regulatory bodies. 5. Organizational Capability & HR Development Provide thought leadership to HR vertical leads; coach and mentor site HR managers. Foster a culture of respect, inclusivity , and high performance. Enable succession planning and leadership pipeline development for field HR operations. 6. Customer & Stakeholder Engagement Serve as HR partner to business leaders and enterprise clients to ensure service delivery excellence and seamless people operations. Enable successful ramp-ups, transitions, and workforce strategy integration in new geographies or verticals. 7. Crisis & Emergency Response Lead swift and structured responses to disruptions, strikes, or operational emergencies to ensure continuity. Key Metrics (KPIs): Attrition < 5%; Absenteeism < 10% Productivity gains and cost optimization across regions Zero IR disruptions affecting operations 100% compliance with statutory norms Successful project start-ups and partner network health scores Improvement in workforce diversity & inclusion metrics Ideal Candidate Profile: Education: Postgraduate in HR / IR / Business Management (Full-time MBA/PGDM preferred) Experience: Minimum 15+ years of progressive HR leadership experience, ideally in logistics, supply chain, manufacturing, or other high-volume workforce sectors Proven track record in industrial relations, vendor management, and operations-focused HR roles Key Skills: Strong understanding of HR analytics, labor laws, contract workforce management Vendor negotiation, union interface, and team building capabilities Strategic thinker with hands-on execution ability in fast-paced environments Ability to work with external partners like government bodies, skill councils, NGOs What’s in it for You: A purpose-driven role at scale—impacting 30,000+ lives daily Opportunity to reshape workforce strategy and engagement in a rapidly evolving logistics industry Be part of an inclusive and award-winning culture recognized as a Great Place to Work Comprehensive wellness, career development, and work-life integration benefits Gender-neutral policies , caregiver support, flexible working, and structured R&R programs Work Culture Highlights: Diversity is a lived value; policies support same-sex partners, gender transition, and zero tolerance for discrimination Employee Assistance Program (EAP) for emotional and mental well-being Skill-first growth through continuous learning & development interventions Freedom to innovate and co-create people practices that scale with business Show more Show less