Job Description

Introducing Quess IT Staffing: Your Ultimate HR Partner! Quess IT Staffing, is currently India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. This enables us to deliver allinclusive talent management solutions for our clients and meet the needs of various industry verticals across different geographies and business purposes. Backed by domain-driven focus and diverse experience across industries like BFSI, Telecom, Auto, and Engineering, we excel in meeting our clients’ need for superior IT skills . We are looking for th e Head of MSP for our QITS busine ss with IT staffing expertise and strong market network. Someone who can bring in difference working with business & create a synergy on the floor for Quess culture and belongingness. If you are from the IT Company and have an in-depth knowledge of staffing sales & operation, have handled P&L ad you are a people’s person, this role might be for yo u. ROL E: Head of MSPExperience Requir ed: 17 plus ye arsLocatio n: Bangal ore Summ ary:We are seeking a dynamic and strate gic Head of MSP to lead and scale our Managed Service Provider (MSP) operations within the Quess IT staffing domain. The ideal candidate will have extensive experience in managing and growing MSP programs in the staffing industry, with a deep understanding of client management, delivery excellence, governance, and strategic growth initiati ves.Key Responsibiliti e s: 1. P&L Ownership and Operational Leader shipOwn and manage the full P&L of the MSP vertical, ensuring profitability, cost efficiency, and consistent revenue gr owthOperational excellence created with AI, automation and data driven appr oachDesign and implement scalable operational models to manage large-scale MSP programs, ensuring cost-effectiveness and delivery excell enceMonitor key performance indicators (KPIs) and implement data-driven strategies to optimize service levels, turnaround time, and resource utiliza tion2. Strategic Client Engagement & Relationship Manage mentDevelop and execute comprehensive client engagement strategies to understand evolving workforce needs and provide customized, high-impact staffing soluti ons.Act as the primary escalation point and strategic advisor for key MSP clients, ensuring client satisfaction and long-term retent ion.Proactively build and nurture C-suite relationships to position Quess as a trusted workforce part ner. 3. Enterprise Account Growth & Strategic Partner shipsBuild and manage long-term strategic partnerships with large enterprise clients across indust ries.Drive account mining and wallet share expansion, identifying cross-selling and up-selling opportunities within existing MSP acco unts.Work with business development teams to transition new MSP clients smoothly into steady-state operat ions.4. Compliance, Governance & SLA Manag ementEnsure full compliance with client-specific and regulatory standards, including legal, audit, and reporting requirem ents.Oversee governance frameworks to ensure adherence to Service Level Agreements (SLAs), Key Result Areas (KRAs), and performance benchm arks.Establish robust risk mitigation practices and audit-readiness across all MSP prog rams.5. Internal Collaboration & Cross-functional Alig nmentPartner with internal stakeholders across delivery, recruitment, HR, finance, and technology to ensure seamless and unified MSP service deli very.Align internal capabilities and innovations with client needs and industry trends to improve operational efficiency and client outc omes.6. Business Development & Market Expa nsionIdentify new market opportunities and emerging staffing demands, driving proactive business development in the MSP s pace.Craft tailored proposals and value propositions for prospective clients in collaboration with pre-sales and solutions t eams.Mandatory sk ills:Minimum 17 years of experience, with at least 10+ years in a leadership role managing MSP programs in the staffing indu stry.Candidate should have experience in managing the team of more than 50 employees, 6-7 programs and handled more than 200 plus ven dors.Strong business acumen with proven success in P&L ownership, account expansion, and client govern ance.Expertise in working with VMS tools, compliance frameworks, SLA/KPI governance, and technology-enabled staffing mo dels.Excellent stakeholder management, negotiation, and communication sk ills.Experience in managing large, distributed teams and delivering at scale in complex client environm ents. Show more Show less