Job Description

Role Purpose To lead the sales operations for the Filters & Dryers business by streamlining processes, driving operational efficiency, and ensuring seamless coordination between sales, back-office, and service teams. This role focuses on enhancing customer experience, optimizing sales support functions, and driving business growth through strategic initiatives. Why Join Us HLE Glascoat Limited is a market leader in Filtration and Drying Equipment and Glass Lined Equipment for chemical and pharmaceutical industries. We pride ourselves on solving unique customer requirements with high-quality solutions. This role offers a challenging and rewarding career with opportunities to lead business development efforts, manage top-tier accounts, and contribute to overall company growth. Role Location Maroli (Surat / Navsari), Gujarat Deliverables: *Sales Operations Management *Customer Experience & Key Account Support *After-Sales & Service and Trials Coordination *Team Leadership & Cross-Functional Collaboration Core Performance Metrics - Efficiency and accuracy in sales operations and back-office support - Customer satisfaction, responsiveness and accuracy of customer query handling & quotations - Support for after sales service as well as projects trials coordination - Timely resolution of sales and service-related operational challenges - Data-driven decision-making and process improvement initiatives Qualifications - Bachelors degree in Mech / Chemical Engineering or a related field (essential) - 15+ years of experience in sales operations, business support, or sales management within the chemical/pharma process equipment industry - Proven track record in optimizing sales processes and managing operational efficiency - Strong leadership and coordination skills, with experience in managing cross-functional teams - Excellent analytical, problem-solving, and communication skills - MBA in Sales/Marketing/Operations is preferred but not essential Read More about us www.hleglascoat.com www.thaletec.com