Job Description

Role & responsibilities Head Operations (Functional Area Dept. Growth, Problem-Solving, Policy, Outsource Services Management and Resource Optimization) Ownership of Department Metrics, Customer Issues Resolution, Crisis Management, Clinician Satisfaction, Customer Satisfaction, Cost Saving, CRM and HMS Success Accountable for Day-to-Day Operations, Manpower Deployment, Meeting Clinicians & VIP Patients, Processes, Outcomes, SLA Adherence, Assets Management, Retention and Team Development and Customer Service Training Accountable for Smooth Flow in OP and IP, Handling Major Patient Issues, Maintenance Procurement Check, Organizing External Vendor, On Line Open Tickets and Reviewing Major Issues, Cleanliness, Parking Front Flow and Food Service Quality. Accountable to Maintain Rapport with Local Police and Association Members Daily Hospital Rounds and Addressing Facility & Safety Issues Daily Meetings with Reporting Head on Operational Issues, VIP Patients, Daily Statistics and Escalate Critical Issues Daily Meeting with Team to Discuss Daily Plan, Customer Satisfaction Score & Improvement Suggestion and Address Issues Weekly Meeting with Key Stakeholders to Discuss about Admission, Discharge Process TAT and Action Plan Weekly Meeting with Clinicians to Render Support Weekly LT Meeting with Unit Head to Review Metrics Monthly Surprise Night Visits to Monitor Processes and System Participation in Monthly Outsource Service Departments Review Participation in Monthly Performance Review of Internal Teams