Head - Outsourcing

Job Description

Strategic Planning and Execution: Develop and implement strategic plans to achieve business goals and drive growth. Implement Practices value proposition within the country by aligning global guidelines with the unique needs and demands of the local market, ensuring relevance and impact in the local context. Analyze market trends, competitive landscape, and customer needs to inform strategic decisions. Set short-term and long-term objectives and key performance indicators for the business unit. Business Development and Growth: Collaborate with the Country Manager and the International Practice to conduct local market analysis and develop a tailored business plan. Identify and pursue new business opportunities, partnerships, and markets. Develop and maintain relationships with key clients, stakeholders, and partners. Drive innovation and identify opportunities for product or service enhancements. Customer and Market Focus: Monitor customer satisfaction and address any issues or concerns promptly. Gather and analyze customer feedback to improve products or services. Stay informed about industry trends and competitors to adapt business strategies accordingly. Operational Management: Oversee operations to ensure efficient and effective business processes. Ensure implementation of BPO service model at the Country Level. Work with the Country Manager, supported by International Practice, to define the organizational needs of the local BPO business unit. Manage budgets, financial performance, and resource allocation for the business unit. Implement and monitor operational procedures to enhance productivity and quality. Ensure implementation of BPO service model at the Country Level. Work with the Country Manager, supported by International Practice, to define the organizational needs of the local BPO business unit. Manage budgets, financial performance, and resource allocation for the business unit. Implement and monitor operational procedures to enhance productivity and quality. Team Leadership and Development: Lead, mentor, and develop a high-performing team, fostering a collaborative and results-oriented culture. Ensure effective communication and coordination across departments to achieve business objectives. Conduct performance evaluations and provide coaching and support to team members. Financial Management: Manage the local business unit in alignment with the allocated budget, business plan, and long-term development strategies.Ensure achievement of Revenue and Profitability target. Analyze financial statements and performance metrics to make informed decisions. Ensure compliance with financial regulations and company policies. Cost Management & ROI Analysis: Analyze project costs and develop pricing strategies that balance client budgets with company profitability. Conduct ROI analysis to ensure that proposed solutions deliver tangible value to both the client and the scompany. Continuously monitor and optimize costs throughout the solution design process to maximize ROI. Compliance and Risk Management: Ensure compliance with legal, regulatory, and company standards. Identify and mitigate potential risks to the business units operations and reputation. Implement and oversee risk management strategies and policies. Role Competencies & Skills: Must possess strong proficiency in managing Profit and Loss (P&L) High Client and Results-orientation with a strong drive for achieving business goals. Proven financial acumen and experience managing budgets and performance metrics. Demonstrates strong project management skills, including the ability to plan, execute, and oversee technical projects effectively. Strong leadership and people management skills. High level of integrity and ethical standards. Adaptable and resilient in a fast-paced, dynamic environment. Strong analytical skills with a data-driven approach to decision-making. Excellent communication and interpersonal skills, including strong negotiation abilities. Ability to drive change and innovation within a business unit. 15 + years of experience in a senior management role out of which a minimum of 10 years should be in the Business Process Outsourcing Industry. Proven track record of managing business units or divisions and achieving financial and operational targets. Education: Masters degree in Business Administration. Desirable-Degree in EngineeringExperience: 15+ years of experience with minimum 10 years in Business Process Outsourcing Industry. At-least 5 years experience in a P and L role in Business Process Outsourcing Industry