Job Description

Job Description - Head Quality (RDT & RGU) The Head Quality is responsible for leading and ensuring end-to-end quality of parts, processes, and suppliers across the organization with the addition of critical new projects and increasing customer and supplier quality challenges, a dedicated quality function is essential. This role will focus on Supplier Quality, Inhouse Quality, Customer Quality & Warranty Handling, and Quality Excellence, ensuring quality is embedded from the start of each project and continuously improved thereafter. Key Responsibilities: Strategy & Leadership: Establish and maintain the Quality Management System (QMS). Develop and execute the Quality Strategy aligned with business and project goals. Promote a strong Quality Culture throughout the organization. Project Involvement Ensure quality from the early phases of projects like Regio and Pare. Define project-specific Quality Plans and participate in project reviews. Supplier Quality Management Lead supplier audits, qualification, and performance monitoring. Drive Supplier Corrective Action Requests (SCARs) and follow-up. Collaborate closely with procurement to mitigate supplier risks. In-house Production Quality Monitor in-process and final product quality through real-time defect detection. Drive improvements through root cause analysis (8D, 5 Why). Establish best practices and standards across production. Customer Quality and Warranty Management Manage customer complaints and implement robust corrective actions. Analyse warranty claims and lead preventive action programs. Operational Excellence & Continuous Improvement Participate in and support Lean, Six Sigma and Operational Excellence initiatives. Facilitate quality improvement projects to lower costs, reduce risks, and enhance product reliability. Knowledge: Quality Systems - ISO 9001, IATF 16949 (preferred) Supplier Management - Supplier audits, quality scorecards Manufacturing Processes - Assembly, fabrication, machining processes Problem-solving - 8D, 5 Why, FMEA, Root Cause Analysis Lean Six Sigma - Application of Lean tools (Kaizen, DMAIC) Risk Assessment - Risk-based thinking and preventive action planning Data Analytics - Understanding of quality KPIs and dashboards Project Quality Management Involvement in New Product Introduction (NPI) projects. Customer Complaint Management Strong background handling external and internal quality concerns. System Knowledge Familiarity with ERP/QMS systems, quality dashboards. Skills & Behavioural Competencies: Leadership - Strong team leadership and cross-functional collaboration skills. Analytical Thinking - Ability to analyse data and drive decision-making based on facts. Communication - Clear communication with suppliers, customers, and internal teams. Problem-Solving - Structured and hands-on approach to resolving quality issues. Proactiveness- Early risk identification and preventive action focus. Customer Focus - Strong commitment to customer satisfaction and continuous improvement. Adaptability - Ability to thrive in a fast-paced, project-driven environment. Health and Safety awareness for a Manufacturing environment: Participate in Planned workplace inspections, Risk Assessment, near miss reporting, accident investigations. Encouraging the safe behavior of their peers. Undertaking periodic training in safe work practices, system requirements to operating colleagues and, where necessary, re-training. Education Qualification Educational: B. Tech - Mechanical. Required 15 years minimum in Quality Management, Supplier Quality in a Manufacturing Setup of Mining Equipment & Consumables, Auto & Engineering Industry. Preferably 5 years of relevant experience in managerial capacity. Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at www.epiroc.com. Show more Show less