Job Description

1.Logging in logging out as per roster/shift timings. 2. Attending to minimum number of calls as specified by the process on a daily basis. 3. Providing support and redirection to services for patients in need of medical care 4. Ensure adherence to process and quality norms while taking calls. 5. Keep one self updated on process knowledge through support of team leads. 6. Cooperate with team leads for process enhancements or individual development. 7. CO-DOs at no time will take decisions which involve process deviation but escalate the same to the TL on the floor. 8. Achieve a minimum threshold (as set by the process) on Process Knowledge test (PKT) monthly