Health Care Coach - Insurance Process

Job Description

Responsibilities: Engage with the patients over various touchpoint calls to understand their current medical health status, past medical/surgical history, medications taken, labs done etc. Understand if the patient has any additional requirements medications, labs, dietitian, physiotherapists etc. Understand the patient's current social determinants and lifestyle status To effectively engage the patients in giving complete medical history and determine if they have any deviations from the recommended treatment plan Provide patients with the psychosocial support needed to cope with chronic, acute or terminal illnesses Monitor patients to evaluate the progress of their health conditions and probe them in the correct direction in case of any alarming symptoms reported To smartly handle patient queries and respond to pre-defined FAQs. Understand if the patient is compliant with Labs, Medications, and Diet & coach them effectively to be compliant with the prescribed treatment plan as provided by their treating physician To ensure effective patient data management Conduct thorough health assessments to identify patients' health risks, needs, and goals. Develop and implement individualized care plans that address the unique needs of high-risk patients. Provide continuous support, motivation, and education to patients through regular check-ins via phone, video calls, and messaging. Educate patients on risk reduction strategies, healthy lifestyle changes, medication adherence, and self-care techniques Provide wellness, lifestyle and diet tips wherever deemed necessary Proactively identify if the patient is showing any symptoms or deviation from his care path To collaboratively work with the Program Manager in identifying new trends, and new insights and effectively managing patient compliance Skills: Excellent knowledge and interpretation of medical conditions and medical terminologies Effective Patient medical history taking skill Coaching the patient to be compliant with different medical parameters Excellent communication with clarity in speech; Ability to articulate and talk to the patient clearly without ambiguity Active Listening skills, being compassionate with the patients Passionate about the role and have patient care as a priority A natural conversationalist: Should be well-read and can engage patients on a variety of topics Handling complaints and resolving grievances and conflicts that the patients might have Entering, transcribing, recording, storing, or maintaining information in written or electronic form Pleasant disposition, naturally pleasing to talk and have a positive attitude Collaboration is key; should be a team player and can bridge the gap across all departments.