Help Desk Executive

Job Description

Roles and Responsibilities Provide exceptional customer support through phone calls, emails, and chat sessions to resolve client queries and concerns. Handle incoming calls, respond to emails, and address chat queries in a timely and professional manner. Manage help desk operations by prioritizing tasks, escalating complex issues when necessary, and maintaining accurate records of all interactions. Maintain high levels of product knowledge to effectively address client questions about products/services. Desired Candidate Profile 1-6 years of experience in a similar role (help desk or call center). Excellent communication skills for effective query handling over various channels (phone, email, chat). Strong issue resolution skills with ability to troubleshoot common problems independently. Proficiency in helpdesk management software/tools for efficient ticket tracking & reporting.