Help Desk Support - Freshers (Portuguese language)

Job Description

Portuguese Recruitment of new panelists with leads coming via various sources i.e. online, referrals etc. Onboarding (Training) new Panelists Responsible for replacement of Panelists when there are dropouts from the panel Closely track and monitor the participation of the Panelist for the first month and communicate with them if there are any concerns Connect with Panelists and understand their concerns when the engagement levels are low and resolve issues for the first month on the panel Communicate importance of engagement and the need for active participation Get feedback from Panelists and communicate the same to Project Manager, in order to communicate to senior team there by enabling appropriate decisions to be taken to ensure smooth panel functioning in particular with relation to recruitment and onboarding Communicate and be in touch with the Recruitment Project Manager daily Regular connections to understand Panelists issues and queries for the first month and to resolve them at the earliest Use GPM (Global Panel Management) tool during all engagement activities, to be able to track and monitor discussions and updates Checking first month scans and addressing quality concerns Training panelist on rewards program Face to Face In field recruitment when required Hand over panelist to permanent PME after payment of first rewards Monitoring of demographic profile of panel to ensure correct demographics targeted for recruitment Must be bilingual in Portugueses and English (Written and verbal) Portugueses Certification above B1 is must. Basic Qualifications: Experience with CATi / Helpdesk Team and Fieldwork Computer literate - proficient with Microsoft office (Word, Excel, PPT, etc), Good management of digital platforms / HTML and open to learning new programs (GPM) Good interpersonal Skills Self-motivated and can self-manage Ability to speak a vernacular language is a plus