Job Description

Role : Helpdesk Executive Responsibilities Knowledge of the complaint management system/software, s/he will be the first point of contact for tenants, occupants & Building services team. Get answers to questions, help with problems, understand customers & provide 1st hand resolutions. Coordinate with PM team for assigning complaints & follow-up till their closure. Updating the end-user on closure & getting feedback. Daily tracking of complaints, sharing trackers with a type of criticality-wise analysis. Other duties as assigned by PM. Preferred candidate profile Graduation in any field Good communication skills Location : Gurugram