Job Description

Provide first-level technical support for software issues related to our hospitality tech solutions. Manage and resolve support tickets efficiently, ensuring timely follow-up and resolution. Conduct technical training for clients on our software applications and systems. Address service-related queries and troubleshoot issues to enhance client satisfaction. Document solutions and contribute to the knowledge base for continuous improvement. Collaborate with the IT team to enhance system performance and user experience. Qualifications: Tech in any specialization.(Mandatory) -0-2 years of experience in technical support or a related field, preferably in hospitality tech. Basic understanding of operating systems and networking concepts. Strong problem-solving skills and attention to detail. Excellent communication skills, both verbal and written. Ability to work independently and collaboratively in a team environment.