Job Description

Location -OMR, Perungudi, Chennai Exp - 10yrs onwards Hybrid (3 days from office) Notice - Immediate to 20 days only Please share updated resume and details to sujitha.nagarajan@hexacorp.com Service Delivery Manager - Microsoft Cloud Infrastructure About Us HexaCorp is a leading technology solutions and services company that partners with cloud providers like AWS, Microsoft, and Google to deliver innovative, cloud-agnostic solutions. With a strong focus on customer satisfaction and continuous innovation, HexaCorp serves leading enterprises globally. Job Overview We are seeking an experienced Service Delivery Manager to oversee and optimize Microsoft cloud infrastructure and end-user computing services. The role ensures high-quality service delivery, customer satisfaction, and continuous improvement in Microsoft-based cloud solutions. Key Responsibilities 1. Service Delivery Management Lead delivery of Microsoft cloud services (Azure, Microsoft 365, end-user computing). Develop and maintain SLAs, OLAs, and KPIs. Implement ITIL-based service management processes. Conduct service reviews with stakeholders and manage incident escalations. 2. Team Leadership Mentor technical teams for service delivery excellence. Coordinate with cloud architects, engineers, and support staff. Facilitate communication between technical teams and business stakeholders. Lead problem management and root cause analysis. 3. Infrastructure Management Design and oversee Azure infrastructure (virtual networks, storage, compute). Manage hybrid cloud environments and disaster recovery solutions. Optimize cloud resource utilization and cost management. Implement infrastructure automation using Azure DevOps and Infrastructure as Code. Ensure high availability, scalability, and security of cloud services. 4. End-User Computing Management Oversee Virtual Desktop Infrastructure (VDI) using Azure Virtual Desktop and Windows 365. Manage Microsoft Endpoint Manager (Intune) for device security and compliance. Implement application virtualization and endpoint security solutions. Drive automation for end-user provisioning and management. Manage Microsoft 365 services (Teams, SharePoint, Exchange Online). 5. Continuous Improvement Identify and implement service improvement opportunities. Drive automation and optimization initiatives. Maintain service documentation and standard operating procedures. Lead change management and service transitions. Qualifications Required: Bachelors degree in Computer Science, IT, or related field. 10+ years of IT service delivery experience. 5+ years of experience with Microsoft cloud technologies (Azure, Microsoft 365). Strong knowledge of ITIL framework and service management principles. Microsoft certifications (Azure Administrator, Microsoft 365 Enterprise Administrator). Preferred: ITIL v4 Foundation certification (mandatory). Experience with cloud migration projects. Knowledge of PowerShell and automation tools. Project management certification (PMP/Prince2). Experience with service management tools (ServiceNow, Jira). Technical Skills Microsoft Azure: IaaS, PaaS, SaaS. Microsoft 365 Administration: Teams, SharePoint, Exchange Online. VDI: Azure Virtual Desktop, Windows 365. Endpoint Management: Microsoft Intune, Azure Active Directory. Cloud Security: Compliance, network security groups, Azure Security Center. Service Monitoring: Reporting tools, performance analytics. Soft Skills Strong leadership and team management. Excellent communication and presentation skills. Strategic thinking and problem-solving. Customer service orientation. Stakeholder management. Ability to work under pressure and manage multiple priorities. Location & Work Environment Location: Chennai (Work from office). Work Hours: EST time zone. 4PM to 12 AM